Greenbrier Senior Living

The staff, at Redstone Village, needs to be more empathetic with family at the skilled nursing level.

It's a nice facility with good people. They haves big problem with the main elevator after every storm Today is the third day it has been inoperative. Cleanliness- they keep the facility very well. The staff is excellent in most areas although there is a lot of changing their positions Meals/dining -They use basic food that has a lot of white bread, vegetables are overcooked. It's always heavy on meat,and all of the soups are meat based. When Mom went in they promised that they could make lots of vegetarian. They can't and they don't. I'm sure that they charge a lot for food and she usually makes her own meals and brings it down so she can socialize.. Activities -There is very little variety bingo, and cards,some athleticism work. They live for happy hour but the dates aren't consistent and it's now very crowded because they have joined the IL with the AL

1. 4 - Unfortunately, when my mom was being admitted another management company was on its way out and nothing was said when we were admitted. Only found out the next week that a transition was about to happen. With transitions are also staff turnovers. This is hard on individuals with dementia. 2. 4 - Cleanliness. I have had to ask that my mom's room be cleaned a couple of times. Once because some cleaner was used on the bathroom floor that made the floor very slippery. The second time was when moving a fall mat next to her bed, the floor under the mat was soaked in urine. 3. Friendliness - 4/5 the staff has been very friendly towards my mom. It would be helpful if they would always wear a name tag that is visible to residents and family. 4. 3/4 Training would be beneficial for the staff to correctly respond and talk with dementia patients to encourage participation in activities and to encourage self care whenever possible. Easy to get busy and just "do" for the individual rather than give simple verbal cues to get resident to do for themselves. They have been very caring though. 5. Meals - 5 Haven't seen many meals, but what I have witnessed they have been sufficient and with variety. 6. Activities -5 The activity director has been very good at providing a variety or activities to engage the residents. Very well rounded, devotional, reading stories, karaoke, group games, art - not just all color pages, spa nail treatments to name a few that I have witnessed. 7. Value for cost - 5 Compared to other places, the memory care side was all inclusive at the time when we signed up. I believe care costs have been added since, but my mother came in when it was included in her monthly rent. Other places have LVN's around the clock, but not so at Legacy. You get what you pay for. As a side note, because it is a new management company, most of the administrative staff are interim. Most of the individuals I have dealt with from the administration have been extremely helpful and supportive. Staff is kind. When questioned specifically, they are communicative. I have been told that they used text or speak directly to family, but the aides have been asked to allow one of the daytime nurses to interact with the family instead. This particular nurse hasn't been responsive with me so much. I go around her because of that and communicate with the Interim Nursing Director. She is kind and communicative.

Very welcoming. The other residents made my father in law feel welcome in all activities right away. Really appreciated that. Clean, very good food per my father in law.

The reason we chose Lighthouse was because the people seemed friendly and social and the cost was good. My Dad has only been there since May and we had a small issue with communication when my Dad needed a throat procedure but overall I'm pleased.

I am still finding my place around here, but overall I am very satisfied. The facility is always clean the staff are very attentive friendly and caring. All questions are answered any concerns I have had has been addressed. I find them doing everything very well I'm allowed to have a ring camera in her room.So if I see someone I'm not familiar with they always know.I feel that helps.

They are super nice and friendly. Very personal like a family member relationship. And I gave the pricing a low but all care facilities are expensive

They always say hello to the residence using their name when passing, etc. I do find they seem to use tender care. My father has some dementia and they know how to talk to him. They don't force the residence to do what they don't want to do. They are not good in knocking on his door to remind meals, or trying to encourage showers or changing of clothes. Have lost meds on a couple of occasions. I keep addressing these issues.

One of the best facilities in town and would recommend them but need to keep in touch. There's been a lot of turnover which seems to be common anymore.

One of the best facilities in town and would recommend them but need to keep in touch. There's been a lot of turnover which seems to be common anymore.

We feel there is a professional staff and they don't make decisions without getting the OK of the family. Based on the experience we have had, we would recommend Lighthouse Senior Living to other families

It's complicated. I wouldn't say we liked it per se. I gave Lighthouse 4s on my scorecard because it's a well managed, and overall a very good, facility. But my mom had a lot of problems--agitation, anxiety, etc.--and the last year of her life was very difficult and painful for us. She was gently expelled from LH for a series of disruptive incidents.

Highly recommend Cascade Heights. Friendly people very attentive staff. Lots of options

My sister moved to [facility name removed] due to the large monthly increase at Red Cedar Glen. It was way too expensive and the staff were not kind.

We chose Red Cedar Glen initially because my aunt knew some of the other residents here, which was nice and helped her settle in. There was a lot of turnover in tech staff. Admissions and the main nurse were fantastic, but the constant change in staff was unsettling.

My dad has been happy there although he doesn't participate in any of the activities. The staff is friendly and helpful. The food is ok.

The Activities Director [name removed] is "above and beyond" All of the staff are kind and helpful in our experience. The facility is very updated and nice. They offer plenty of fun and enriching activities for the residents! Our family member is in a double room in memory care (hasn't always had a roommate, but does now) and its quite large.

During the time my Mom was a resident, the care team was very attentive. In her last days she moved to the memory care unit and the care was not as attentive because they expected the hospice nurse to do most of the care. The administration was not great. Hard to reach, non-responsive and you had to stay after them for very simple request.

Maris Pointe did an excellent job very happy very clean. They went through help but that is anywhere. Overall, very happy would recommend them to anybody.

I toured many facilities before choosing lighthouse. The main factor for me was the cleanliness of the facility. The staff, right down to the maintenance personnel knew the names of the residents and were very kind. The supervisors jump in to help with anything that needs fixing. Their communication with me has been superb.