Grand Lifestyles

Aside from a big hiccup with my scheduled tour, I liked Victory Centre of Bartlett. They had a lot of activities. I really liked that they brought in a lady who did art classes there, and they even had a resident who sold some of her art. They had a gardening team that worked outside with the residents. The only thing I didn’t like was I had to wait a about 15-20 min to start my tour because the admissions person was on the phone when I arrived. I was running only about 10 minutes late because I had to help my mom with something - I had called to let the admissions person know, and I feel she should have told the person on the phone she would call them back. Because she was on the phone, it took away from my tour. She had to cut my meeting with her short after about 10 minutes and then have someone else show me around. And that really turned me off from the place.

Alexian Village is a really great place. Like everywhere, they're trying to get more staff. They have a lot of activities for the people who live there, although they could use more variety. I would love to see them add things like art classes and gardening. The staff is really friendly and caring, and they listen well. If I call with any concerns, they immediately take care of it. They've worked together with us to help my mom settle in and feel comfortable there. The staff at all levels - CNAs, nurses, administrators - have gone gone out of their way, and she's doing great now. They do everything they can to help their residents, and I feel at peace knowing my mom is getting good care there. She likes it there and has made friends. And that makes me happy.

The community is conveniently location for our family and all the staff who we have encountered lately are very nice and friendly. All of the medical assistance that our loved one has used has been very good. The value for the money is good . We have not had a meal there ourselves but from what our loved one says she does not complain so we assume they have to be good.

Concord Place was the largest out of all of the facilities that we toured. We were nervous that with it being SO large that our loved one would get lost in the shuffle. I also feel that in larger facilities it is harder for staff to build those personal relationships with the residents. I did notice though that there was a lot more activities going on here than at other places.

We chose Alexian Village primarily because they offered more controlled medication admissions and ensuring that they were taken and that is what he needed. I would say in contrast to some other facilities I looked at, because it is smaller I do feel that the staff are more in tune to the needs of the residents. Therefore they can also be more in tune to my requests and inquiries. I would recommend the facility to other families looking.

The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.

Having been here 4 years, I have so many friends that have become extended family.

Been here 6 years-totally comfortable bus service. 3 meals a day except Sunday.

I've lived here over 6 years and have been well satisfied with the amenities and care. The food is decent and plentiful. I am very happy here and feel I receive good value for my rent.

Overall we've had a positive experience. The people there are really friendly. Everyone is really open to spending their time, and they're helpful. Compared to other places that we visited, it's has been a very positive experience, and I would recommend it to other people. My loved one loves her apartment. It's actually very similar to her previous apartment that was not a senior living community, so it reminds her of her home.

This is not a fancy community but it is a good solid place to live for your loved one. Most everyone is quick to help with anything that I need and they are always open to listen to anything that my mother has to say or needs. The tour was great and they sat down and answered all of my questions at the end of the experience.

Waterford Estates are a good option if you're looking for a safe and comfortable place for your loved one. my loved one has complained about the carpet in their bedroom, as it's worn and has almost caused her to trip. there are pull chains in the bedroom and bathroom that can be pulled for immediate medical or emergent assistance. i do feel that they should be made more accessible; right now they're short and not in an ideal setup if a resident were to fall. one of the staff members altered the chain located in my loved ones bedroom to make it more user friendly. it's important to note that we haven't brought that particular issue to management, but they still need to be updated or replaced by a different system. Waterford has a lively and homey feeling. there's always music playing in the lobby and throughout the community. overall my loved one has had a good experience here, we would recommend it.

I would recommend Victory Centre to others for their loved ones. The care overall is good. We are able to keep up-to-date on my loved one with the staff, and their response time is good. The food is good according to my loved one.

We had an excellent tour from The Grand at Twin Lakes, it is an adequate facility. My mother in law was looking for something smaller and more homey and she felt this facility was too large for her.

This community is great I just feel like they need better communication. Other than this it has been fantastic getting us moved in and settled. Its just once u get in you don't know what to do or what to expect and the communication on this part could be a bit better.

This community seemed fine it just did not fit what I was looking for for my loved one. I was looking for specific memory care and this had both assisted and memory.

Our family had an in person tour and it was good but what came down to the decision was location, it was just a little to far away

This is worth looking into. The community is accommodating. This is a really nice place to go. The residents have a lot of activities to take advantage of. The common areas are really nice, with people all around which is nice. I would recommend the community to others.

Our family was able to speak with the marketing team and they were very nice, unfortunately the move in cost was to much for our family. However, we did like that at after awhile they will move your loved one over to Medicaid so we are keeping this community in mind.