Grand Lifestyles

My sister-in-law moved to the Victory Centre of Bartlett recently. She lived in Chicago most of her life and was a bit apprehensive about the move. After settling in she quickly adopted to all the benefits and wondered why she waited so long to move. She now has everything she wants and needs. A great apartment, delicious meals, on site visiting doctor, bus service for outings and shopping, hairdresser, exercise room, and the Hanover Park Senior Center that is right next door that she can walk to and friendly, helpful staff ready to assist when needed. A big thank you for providing such a comfortable environment.

After having to move my grandmother back from Florida to be closer to family, out of three choices we are so pleased to have chosen Victory Centre in Bartlett ! Grandma was very nervous about being back in the Chicago area and not knowing anyone in the building. I was very happy when a caretaker offered to introduce her to some of the other residents she has come to call friends. We were worried about her getting all of her medications, but she has never had an issue. Through physical therapy and doctor monitoring, she was even able to get off two of them. She had to have a procedure done and a Victory nurse visited her in the hospital to say they missed her and were looking forward to her having her home ! She attends the arts and crafts and loves the community dog. Even though she relies heavily on a walker, she has gone on many outings and trips. Whenever she needs something, the staff attends to it or calls to inform us. She uses her call button if she needs assistance, and she says the staff are "always nice to her". We were worried about her losing weight in Florida because she was no longer able to cook well for herself. She looks so much better now after having all her meals prepared for her. I've heard some horror stories from friends about having their loved ones in senior housing, and I'm so happy I haven't had that experience at VC in Bartlett !

Two years ago I took my then 91 year old uncle on a tour of senior living communities hoping that he would decide to move. He has lived alone in a second floor condo with 17 steps for the last twelve years. He was not ready to move then. But last September he got sick, was hospitalized and we realized he could not return to the condo. I was so glad that we had seen Waterford Estates and knew immediately that it was where I wanted my uncle to live. He has moved into a very nice studio apartment and is really enjoying the new lifestyle. Rent comes with 2 meals a day. The dining room is fabulous as are the meals and choices. He needs assistance with medications, bathing and putting on his compression stockings and they accommodate all his needs without charging for more. We are all very happy

I looked at over 30 properties in the area for a facility that was professional, affordable, clean, and enjoyable for my aunt and Waterford Estates in Hazel Crest fits perfectly. The staff is attentive, the facility/grounds are like a nice hotel, and the price for her care and room and board is very affordable. The facility is expanding to offer an Alzheimer/Dementia unit and perhaps more assisted living units. We are very comfortable leaving our loved one there knowing that they are taking good care of her and making it a pleasant stay!

My brother is 60 years old and on disability. He has numerous medical issues and wanted to live in a more independent setting than a nursing home. Nick from "A Place For Mom" introduced us to Concord Place, and it has been a blessing for our family! Concord Place affords elderly or disabled residents with a great deal of independence in their living, providing meal service in an onsite restaurant, laundromat, community rooms, onsite chapel and resident medical services including CNA, nurses, physicians and physical therapists. The facility also has an onsite beauty salon serving men and women, small convenience store, computer center and swimming pool. Our brother enjoys his freedom and we feel very secure that his medical needs are taken care of.

It's a really, really great place. Unfortunately I think I need to move my parents becuase they need skilled care instead of assisted living. As far as the care they're getting, the food plan, and the apartment, it seems like a good value. The care services are good. They distribute all the meds which is good. My father ended up in the hospital with congestive heart failure. They saw him several times a day but he did not volunteer that he was having trouble breathing or any pains so I can't blame them for that because he was not forthcoming about his condition. I don't blame them for my dad going to the hospital. My parents aren't taking advantage of the activities but I know they have exercise classes 3x a week, a movie night once or twice a week and a library area. The staff is very friendly and helpful and the meals are good. The only complaint I've heard is that they serve them too much.

We know someone who had a parent here and for years they had been recommending Victory Centre of Bartlett. Plus the cost and location helped us chose the Victory Centre.

The facility is nice and convenient, overall. The residents and caretakers are pleasant and helpful. Management and meals/dining services needs improvement. Most days, the quality of the food is extremely questionable. My aunt has received half cooked and sometimes unrecognizable meats and grains. The management seems to be out of touch with the residents and their concerns. The Head of Nursing is difficult to reach and does not follow up on messages without multiple attempts or contacting the director. They over promise and under provide.

A few things that stood out most - Food is better tasting. Indoor pool, smoking room Very friendly staff (some wait staff are a little gruff) Movie night every weekend Game room Vending machines 24/7 front desk Same price as [community removed](actually a few hundred dollars cheaper)

Overall, I'm glad that my mom is there. But I have been disappointed in the activities director. They haven't made much effort to reach out to my mom. So she's pretty bored.

I would recommend this place as you can't find friendlier residents. Our current activity lady is friendly, helpful and innovative. First impression of The Grand was it's beautiful, has a pool for exercise, and my two room apartment is HUGE with a view of the park. The only drawback for ME is the food. Because the chef is held to a very, very tight food budget (cheap owners who don't seem to know groceries have skyrocketed the last year or two) and we are OFTEN out of food. I thank goodness I have the money, desire and ability to make my own meals often. Many ladies agree with me, but eat it anyway. And, of course, the men never complain. But then, most men eat anything you put in front of them. Bless them. Still I would recommend this place and thanks for asking.

Overall I am pleased with this facility. My mom is comfortable and is adapting well. The facility makes it easy for move-in and the staff was helpful and accommodating. I would recommend this facility

The facility is nice, has lots of activities. The staff was very helpful in getting things set up for my dad. Dining food is the only complaint.

Staff were very patient and helpful and don't mind answering a number of follow up questions for help and support. They are very attentive when providing additional care and assistance. And thank you again for all your hard work for finding this referral for us.

The facility is very clean, it is a newer building. Great staff. Everyone is nice and cordial. My only complaint is the Director of Nursing does not respond to emails or requests.

Cleanliness- some weeks housekeeping didn't come to the apt and I had to call. The other areas appeared clean. Quality of Care- The head nurse [name removed] was excellent. Other nursing staff were good, there is an evening nurse that wasn't so helpful. However, they did check on my elderly relative often. Last thought: Once any issue was brought to their attention, they did their best to respond expeditiously. Other residents living there stated they loved it there. That solidified my decision.

Victory Centre of Elk Grove recently took over from [community name removed] which was struggling - and things are really improving. My mom was a resident for over 5 years and recently passed. The incredible nursing staff and caregivers (particularly the new Director of Nursing, RN, and their staff) all took such great care of my mom, particularly near the end when she really needed them. They spent time with her and made her feel safe, comfortable, dignified, and loved. The nurses, caregivers, and receptionists are a 5 star team. The facility, food, and cleanliness are also really good (4 stars) which says a lot for a Medicaid facility. We always felt at home when visiting my mom. -- THANKS EVERYONE!

So far, we have had no problems. The staff appear to take there work seriously. I appreciate that. The Atmosphere is inviting. To this day, I have never past anyone along the way and did not exchange mutual greetings. At this point, my Sister seems to be adjusting to her new Community very well.

Room is normal hotel size the real good stuff is first floor with theater dining room exercise room swimming pool Media room and convience store then the mezzanine with pool table salon wii video games bingo room kitchen library and in house rehab but back to dinning room with a 55 item menu. Overall it is a good place to be

Some changes in the contract, but it has been a good solid experience. They are revamping some of the floors. People are so nice. Staff turnover is low. There are many options on the menu. Concord seems to have everything my brother needs including healthcare on-site. He feels that it was a good choice. We have the comfort of knowing that he is safe and care for while he feels that he is able to be independent.