Grand Lifestyles

Staff were very patient and helpful and don't mind answering a number of follow up questions for help and support. They are very attentive when providing additional care and assistance. And thank you again for all your hard work for finding this referral for us.

The facility is very clean, it is a newer building. Great staff. Everyone is nice and cordial. My only complaint is the Director of Nursing does not respond to emails or requests.

Cleanliness- some weeks housekeeping didn't come to the apt and I had to call. The other areas appeared clean. Quality of Care- The head nurse [name removed] was excellent. Other nursing staff were good, there is an evening nurse that wasn't so helpful. However, they did check on my elderly relative often. Last thought: Once any issue was brought to their attention, they did their best to respond expeditiously. Other residents living there stated they loved it there. That solidified my decision.

Victory Centre of Elk Grove recently took over from [community name removed] which was struggling - and things are really improving. My mom was a resident for over 5 years and recently passed. The incredible nursing staff and caregivers (particularly the new Director of Nursing, RN, and their staff) all took such great care of my mom, particularly near the end when she really needed them. They spent time with her and made her feel safe, comfortable, dignified, and loved. The nurses, caregivers, and receptionists are a 5 star team. The facility, food, and cleanliness are also really good (4 stars) which says a lot for a Medicaid facility. We always felt at home when visiting my mom. -- THANKS EVERYONE!

So far, we have had no problems. The staff appear to take there work seriously. I appreciate that. The Atmosphere is inviting. To this day, I have never past anyone along the way and did not exchange mutual greetings. At this point, my Sister seems to be adjusting to her new Community very well.

Room is normal hotel size the real good stuff is first floor with theater dining room exercise room swimming pool Media room and convience store then the mezzanine with pool table salon wii video games bingo room kitchen library and in house rehab but back to dinning room with a 55 item menu. Overall it is a good place to be

Some changes in the contract, but it has been a good solid experience. They are revamping some of the floors. People are so nice. Staff turnover is low. There are many options on the menu. Concord seems to have everything my brother needs including healthcare on-site. He feels that it was a good choice. We have the comfort of knowing that he is safe and care for while he feels that he is able to be independent.

An improvement would be to classify if there are smokers on a floor. Some neighbors are smokers and the floor always smelled of nicotine smoke. It is an issue for my father

The director changed in early 2023 I believe. Most of my experience is prior to that change. I always liked Waterford Estates for the staff was friendly place was kept clean. The meals and dining deteriorated a bit over the time that I spent there. A lot of single dish casseroles even though the soups were done daily on a fresh basis. I think the meals in any senior facility have to consider feeding the entire population. I just did not prefer eating what they ate so I cooked for myself. I didn't take part in activities because I worked full time from my computer in my apartment. Like most senior facilities does not much activity in the evening or on the weekends but. But what was provided was adequate. The neighborhood that the facility is in is not really a safe neighborhood for an evening walk or a morning jog. That has nothing to do with the quality of the facility it's simply where it's located. So if you have a candidate who's looking for those things. This may not be the spot. I always thought the cost was reasonable and was able to negotiate. But now the personnel has changed and perhaps the policy. So you'll have to test that on your own. The last thing I'll say is that it's not very handicapped accessible in the available apartments so if you have wheelchair bound residence they might not find it too comfortable. When I lived there I was still able to move around on my scooter but transferring into the bathtubs was not very easy. They did not have handicapped accessible rolling showers. In summary I would say I like the facility and would consider them again if I needed to. But I would reevaluate what the current staff was before doing that. There is always room for improvement if they're listening to the residents

My loved one is currently a resident at Waterford Estates Senior Living. The staffing has improved on the Memory Care side. A new nurse has been selected. Communication with the family is getting much better because of her. It is a difficult area for the aides to work in. Assisted Living is very good. I would recommend Waterford Estates Senior Living to others.

This retirement community is really a fantastic value for the money. The staff seems to be caring and down to earth; the facilities are in decent repair and very generous for the price that is being paid. My one complaint is that they need to have more serving staff available in the dining room; often it takes around 45 minutes just to get the order taken, and then The food arrives cold. But when it does get there, the food is excellent. Everything tastes very good. I would definitely recommend this to people who need a lower cost facility. Overall it is very good.

My loved one was previously a resident at Concord Place and the overall experience was good. The facility is being updated, which is great. Concord Place is a good fit if you are independent and need some help. The staff was pleasant.

The place is nice, but not as nice as it was initially. However, I would recommend.

The entire staff is very friendly. They can't do many activities with the staff they have now. It's as good as it's going to get, I believe. I must say there needs to be access to a dietician or nutritionist... Who serves donuts for breakfast?

What we like the most about the Concord Place is the overall cleanliness of the community as well as the meals, investment/improvements to the building

There have been a few things that needed to be addressed, but The Grand Regency is receptive and responsive to concerns. I believe there's an adjustment period with any long term facility, where they need to learn the specific needs of the resident. The old saying, "The squeaky wheel gets the grease" is very accurate here, because if you don't bring issues to their attention, they don't know there's a problem.

Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living. I would tell others that many times, menu choices change at the last minute.

That my mom loves being there. Gives her the freedom to do things with the other residents and my dad is being care for by the staff. They seem happy there.

I love the variety and opportunity. The exercise classes could be better. Concord Place is bright and cheerful. Lots of natural light. The food is definitely a plus. And there seems to be a lot of activity in the lobby and in the cafeteria.

My cousin mentioned the food is the same most of the time and they need more of a variety. She likes all the activities!! She mentioned sometimes their bus isn't working so she's "stuck" there. I wish it was more reliable so she could get out more. She is used to walking to the store and she can't from that location. Think the staff is friendly to her. They have not been much help in filling out the paperwork to get her on Medicare/ Medicaid. My brother has had to do everything himself. I'm no help since I'm in Arizona.