Grand Lifestyles

We know someone who had a parent here and for years they had been recommending Victory Centre of Bartlett. Plus the cost and location helped us chose the Victory Centre.

My daughter and I were impressed by Concord Place. Nicely furnished and close to transportation, it appears to have what I need and what I want. It’s the only property that I’ve seen having an indoor pool. The common areas are lovely and look comfortable.

Communication from admin staff including DON poor. Honest opinion and my Mom has only been there since June

The Concord Place is ok. It's no Taj Mahal but, it's far better than a quarter a night flop house on skid row where I once delivered western union telegrams when i was 16 yrs old. Over all the place is quite clean. On the weekends it can get a little messy. I found the staff quite friendly. [names removed] one of the receptionist, seem to go out of their way to help everyone. I cannot comment on that as I am living as independent but I wont let that stop me. I have seen people being helped in wheel chairs, sight impaired being guided to the cafeteria by staff. Like most establishments these services are ala carte. Such as , laundry service, $[removed] per month, Making sure you get your medication daily and on time, $[removed]per month, so forth and so on. The staff is really nice in if you need assistance they will try to help and not ask to see your credit card first. So far the staff have been a pleasure to work with. Each meal has at least 1 chef special. If you're not thrilled with these chooses, you can choose from the menu which offers you a plethora of options from hot dogs to spaghetti with meat sauce and salads If you're to picky an eater then do as my mommy use to say, " Eats what on the menu or go to bed hungry" That usually was followed by a swat to back of the head but, we cannot do that these days. To bad. Beside the regular card games, bingo, Wii bowling, they have their own movie theatre. They show movies 3 nights a week. Bring your own popcorn. There is an indoor pool with water aerobics. want to take class in crocheting, Spanish, got you covered. There is grand piano in the lobby and 3 nights a week someone come and plays it. occasionally their are guest musician come and play and serve champagne. There are outings to Walmart, Jewel, Aldi's, Dollar Tree , Hines, Chase Bank, Outside of these there isn't much going on. Sorry. If I have painted this as the ideal retirement home, it's not for everyone, As stated before, it's not the Taj Mahal. It's located in an industrial area. Directly to the east are truck terminals, rail yards factories. To the west are 2 interstate highways and their exits directly in front of the Concord. There are several restaurants and shopping within walking distance but no sidewalks to get there. The Concord is not a luxurious retirement facility. I have a studio apt. I am very pleased with it. I had to buy a small refrigerator, microwave and toaster. I'm not allowed to have a hot plate There are apt.'s here with full kitchens or so I'm told but, that's priced out of my comfort range. All said and done I believe life is what YOU make of it. I want to live what is left for my life as independent as I can. As of now I am comfortable here. I have a comfortable apt., good food, plenty pf things to keep my mind occupied.

The staff is very welcoming and was very helpful from the start. They very much want their residents to be happy and comfortable and out of their rooms spending time with others. My dad doesn't do much in the way of activities, but he did join the New Years celebration and had a wonderful time in the ballroom. He also works out daily on the elliptical machine so that is very convenient. There are many activities for residents though. Dining is probably one of the best things he would say about Concord. It's restaurant style with a large menu and daily specials, so he gets whatever he likes to eat. He came from a previous place out of state that you got 2-3 choices per day and they continually repeated meals. He also is very happy with the quality of the food, I myself have eaten with him there and they do a very good job. The only negative was that he transitioned to Medicaid and the floor those folks are on only have bathtubs and one shower for people in wheelchairs to use. Or they would provide a nurse to help residents in and out of the tub/shower. So after some investigating, I found a chair that fits neatly over the tub that he safely sits down and swings his leg in one at a time. So that was very helpful to find, but no one there recommended that could be a solution. They have replaced his shower head to a wand system I purchased as well, so that was very helpful. I would recommend it, but if your parent is in a wheelchair make sure the accommodation will work for them for the bathroom.

The facility is nice and convenient, overall. The residents and caretakers are pleasant and helpful. Management and meals/dining services needs improvement. Most days, the quality of the food is extremely questionable. My aunt has received half cooked and sometimes unrecognizable meats and grains. The management seems to be out of touch with the residents and their concerns. The Head of Nursing is difficult to reach and does not follow up on messages without multiple attempts or contacting the director. They over promise and under provide.

A few things that stood out most - Food is better tasting. Indoor pool, smoking room Very friendly staff (some wait staff are a little gruff) Movie night every weekend Game room Vending machines 24/7 front desk Same price as [community removed](actually a few hundred dollars cheaper)

Overall, I'm glad that my mom is there. But I have been disappointed in the activities director. They haven't made much effort to reach out to my mom. So she's pretty bored.

I would recommend this place as you can't find friendlier residents. Our current activity lady is friendly, helpful and innovative. First impression of The Grand was it's beautiful, has a pool for exercise, and my two room apartment is HUGE with a view of the park. The only drawback for ME is the food. Because the chef is held to a very, very tight food budget (cheap owners who don't seem to know groceries have skyrocketed the last year or two) and we are OFTEN out of food. I thank goodness I have the money, desire and ability to make my own meals often. Many ladies agree with me, but eat it anyway. And, of course, the men never complain. But then, most men eat anything you put in front of them. Bless them. Still I would recommend this place and thanks for asking.

Overall I am pleased with this facility. My mom is comfortable and is adapting well. The facility makes it easy for move-in and the staff was helpful and accommodating. I would recommend this facility

The facility is nice, has lots of activities. The staff was very helpful in getting things set up for my dad. Dining food is the only complaint.

Staff were very patient and helpful and don't mind answering a number of follow up questions for help and support. They are very attentive when providing additional care and assistance. And thank you again for all your hard work for finding this referral for us.

The facility is very clean, it is a newer building. Great staff. Everyone is nice and cordial. My only complaint is the Director of Nursing does not respond to emails or requests.

Cleanliness- some weeks housekeeping didn't come to the apt and I had to call. The other areas appeared clean. Quality of Care- The head nurse [name removed] was excellent. Other nursing staff were good, there is an evening nurse that wasn't so helpful. However, they did check on my elderly relative often. Last thought: Once any issue was brought to their attention, they did their best to respond expeditiously. Other residents living there stated they loved it there. That solidified my decision.

Victory Centre of Elk Grove recently took over from [community name removed] which was struggling - and things are really improving. My mom was a resident for over 5 years and recently passed. The incredible nursing staff and caregivers (particularly the new Director of Nursing, RN, and their staff) all took such great care of my mom, particularly near the end when she really needed them. They spent time with her and made her feel safe, comfortable, dignified, and loved. The nurses, caregivers, and receptionists are a 5 star team. The facility, food, and cleanliness are also really good (4 stars) which says a lot for a Medicaid facility. We always felt at home when visiting my mom. -- THANKS EVERYONE!

So far, we have had no problems. The staff appear to take there work seriously. I appreciate that. The Atmosphere is inviting. To this day, I have never past anyone along the way and did not exchange mutual greetings. At this point, my Sister seems to be adjusting to her new Community very well.

Room is normal hotel size the real good stuff is first floor with theater dining room exercise room swimming pool Media room and convience store then the mezzanine with pool table salon wii video games bingo room kitchen library and in house rehab but back to dinning room with a 55 item menu. Overall it is a good place to be

Some changes in the contract, but it has been a good solid experience. They are revamping some of the floors. People are so nice. Staff turnover is low. There are many options on the menu. Concord seems to have everything my brother needs including healthcare on-site. He feels that it was a good choice. We have the comfort of knowing that he is safe and care for while he feels that he is able to be independent.

An improvement would be to classify if there are smokers on a floor. Some neighbors are smokers and the floor always smelled of nicotine smoke. It is an issue for my father

The director changed in early 2023 I believe. Most of my experience is prior to that change. I always liked Waterford Estates for the staff was friendly place was kept clean. The meals and dining deteriorated a bit over the time that I spent there. A lot of single dish casseroles even though the soups were done daily on a fresh basis. I think the meals in any senior facility have to consider feeding the entire population. I just did not prefer eating what they ate so I cooked for myself. I didn't take part in activities because I worked full time from my computer in my apartment. Like most senior facilities does not much activity in the evening or on the weekends but. But what was provided was adequate. The neighborhood that the facility is in is not really a safe neighborhood for an evening walk or a morning jog. That has nothing to do with the quality of the facility it's simply where it's located. So if you have a candidate who's looking for those things. This may not be the spot. I always thought the cost was reasonable and was able to negotiate. But now the personnel has changed and perhaps the policy. So you'll have to test that on your own. The last thing I'll say is that it's not very handicapped accessible in the available apartments so if you have wheelchair bound residence they might not find it too comfortable. When I lived there I was still able to move around on my scooter but transferring into the bathtubs was not very easy. They did not have handicapped accessible rolling showers. In summary I would say I like the facility and would consider them again if I needed to. But I would reevaluate what the current staff was before doing that. There is always room for improvement if they're listening to the residents