Grand Lifestyles

Based on the experience we have had so far with Victory Centre of Sierra Ridge, the employees were nice and very attentive and we like all the engagement activities they have going on for the residents there!

My loved one resides at Waterford Estates Senior Living and her experience at this facility has been good. As far as the staff goes, they are friendly and responsive. The housekeeping staff keeps the facility clean. The communication with the family is good. I would recommend this facility to family and friends.

I would say our experience with Concord Place has been positive overall. There has been a couple of issues but they were taken care of. Overall the experience with A Place For Mom was good, and the experience with Concord place has been good also.

The location is horrible ( the facility is in a triangle between a railroad track, a busy street, and an interstate, with nothing else around it). But, what you get here is amazing. The front line staff is great. The food's not bad. Its expensive, but after seeing a few different places, I think it's a good deal for the area. And it takes care of everything I need.

Very friendly staff. Great environment. Meals are amazing, and if you don't like the two courses, they have a full menu you can order from. I would recommend this place to anybody 55 and older.

My mother is happy there meeting people is great. I have had issues with her care. For instance I must call and call to ensure that the care needed is being done. I asked the [name removed] to tell the nurse to please get my mother a UTI test. It wasn't done until the following week. I had to call nurse and Dr. To get the test done. The Dr. Sucks big time.

My loved one is lactose intolerant. The Grand Regency requires me to purchase and deliver his lactose free milk. I think his dietary needs should be included in his monthly charge.

My tour experience with Waterford Estates was just ok. I just felt this facility did not have the same homey feeling as the other places that we looked into.

My loved one loves the food. She is getting more invloved, with the activites such as Wii bowling, and Bingo. We picked this community, because of the reputaion that they had. My loved one would like to be able to access the pool more often. I would recommend to other families.

The staff members here are super friendly and are very attentive, they do their best to really explain things into detail for us. the activities are presentable and base don my experience I would recommend this community to other families.

Lots of activities, food is good and appealing, everyone is friendly, faculty renovations are great. Nursing staff and follow through is challenging.

This was a good community with good staff. The price was more than we wanted to spend.

This facility is very nice. It's an open concept floorplan and very wheelchair friendly/accessible. The place is always spotless and the staff is very nice. They take the time to get to know the residents and family members, they know everyone by name. They offer a wide variety of activities and always have something going on. The staff tries to keep everyone engaged. Housekeeping is once a week and my loved one's place is always clean. My only concern is the Executive Director whom doesn't seem to be very forthcoming with things that are going on. We've noticed a change in Meals/Dining recently (mainly no meal choices). I emailed the Executive Director about it and was assured that everything was fine. I then found out from another staff member that the entire Meals/Dining staff quit. Other than the Executive Director, all of the other staff has been great. I would recommend this facility to family and friends.

We had a good tour experience with Victory Centre of Vernon Hills. We thought it was a nice facility, but another place seemed like a better fit for our loved one.

In house visiting nurse practitioner is excellent. Executive staff is trying; much upheaval. Polite and helpful initial entry. Clean and organized. Safe. Nursing staff is non-communicative. Dining is poorly staffed and mom complains the food is not good. Half of the LEAs are good but other half is agency hired and they do not speak English so hard to communicate and safely work alongside. Main staff communicates well and again the working staff is marginal. I do not care for the nursing staff. They make you feel like you are a total burden.

The big deciding factors for us to pick Concord Place for our loved one was the accessibility - our loved one has a walker and all the doors slide open except for the apartment door, there are no stairs anywhere which is a huge relief. The second was the price - they have supportive care and the value is reasonably priced which is another huge aspect. The food generally is pretty good with a few glitches here and there. However the activities really need some improvement that is a disappointment for our loved one - they are very childish like bingo and coloring.

I toured 7 different places and Victory Centre of Bartlett was our second choice. I just got a really good overall gut feeling when I walked into the facility. The people that I met were so friendly and helpful. I was impressed with how good they did with following up afterwards as well - checking in and making sure we had all the information we needed and seeing if we had any questions. The maintenance staff were great as well. While walking around I pointed out a few things and they said they would be able to fix or change those things before we moved in. This is a great place for someone who has a small pet. They allow dogs and cats and they have a fenced in green are where you can take your dog out. Out of all the places I looked at this was the only one that had that.

This community is great. It's a very nice place, beautiful view, my friend has her own porch to sit on and enjoy outdoor time. It's always clean and is a wonderful place to live. They take great care of the patients and make sure they're secure. A few times staff was a little harsh/rude when my friend was having issues with tv, etc and needed help. At times, I had to step in and do/say something. But overall, they're really good here. Repairs took awhile to fix when she first moved in. The food is good and quite healthy, good variety. There were a couple of times when she was charged for meals taken to her room that she said she didn't take, I'm still not sure what happened with that. They offer activities, she's only done the exercise so far. They also have church services here and she goes every week. They have a swimming pool as well. Communication with the family is great. I was sold on this place from the beginning, but my friend wanted to look at other places to be sure and we did. This was the best choice. I would definitely recommend them to family and friends. This would be my first choice for myself, should I ever need it.

Even with being understaffed we do believe they are doing the best they can with our loved one. It is expensive but they are doing a lot of our loved one. The personnel has been great to work with.

I liked Victory Centre of Vernon Hills. It was a really pretty place, older but pretty. It had a beautiful courtyard. Everybody was really nice - the staff was great to me. They spent time talking to me and showed me everything on the tour. There were a lot of activities. I thought it was a fantastic place. I just preferred the layout of the resident rooms at another place, which were more open and less compartmentalized and therefore easier for my loved one to navigate.