Grand Lifestyles

I see changes everytime I come. They appear to be striving for better which is always good. Although it seems certain privileges have been omitted for the time being, i.e. bus service to the store. Also exercise class doesn't have a teacher now which the seniors need. Other than that I'm hoping to see things trend upward and the new management bring good changes.

Waterford Estates is a very nice facility. I just do not agree with the way that we were treated. We were in the parking lot ready to put a deposit down and someone called and said they would not take my loved one because she required too much care. I was very up front with them during the tour and I felt that they should have said that then rather than calling us and abruptly telling us. I do not like the way it was handled.

Our family had an in person tour and it was a nice community but since its a hotel it was just to big and there were so many hallways and floors to navigate through, we just did not think it would be the best fit for our loved one.

This community was older and outdated. It did not really have the feeling that we were looking for. The tour was okay just did not have all of the amenities that I was looking for.

The victory Centre is a good organization but that is dependent upon the needs of your love one. The staff for the most part are friendly and professional. But there are times when neglect have to be pointed out before the situation is rectified.

We did a virtual tour today. Assisted living looked great. Bright, clean up to date. Memory care appeared clean and bright too. But more basic and not as home-like or comfortable as assisted living. The only widows to see outside were from the resident's bedrooms or during good weather going out to a secure patio. Pet therapy isn't allowed because a staff member is scared of dogs. I don't understand that, since pet therapy would benefit the residents.

We chose this facility because I was moving my mom from out of state and aesthetics were important to her, this was a brand new facility. They also had a ton of activities to offer for the residents. The rooms sizes here are very good. It is nice because they have 2 different dining rooms, it is restaurant style so they have a menu o choose from for each meal. The care was provided bu a different company while we were here a year ago, and that is where we had an issue. I think it would be better if they offered their own caregivers. I would recommend.

First impressions are an important, and unfortunately I did not have a great first impression. When I arrived, the receptionist said she didn't have me on the list for a tour, and when I told her I scheduled it through APFM she said "oh, that's why I don't know about it", and then proceeded to tell me that the person I was scheduled to meet was in a meeting, she couldn't reach her by phone, and she wasn't sure when the meeting would be over so I had to sit and wait and see if she showed up. Fortunately, the person I needed to meet with actually did know I was coming and she arrived on time. As we were touring the facility, we stopped at the dining room just as one of the residents walked off an elevator. She had very noticeable facial wounds that appeared to be recent, but were not bandaged in any way. She had come down to the dining room for lunch, but it was only 10:30 a.m. The Sales Director helped seat her outside the dining room and told her it would be another hour before lunch, and then we continued the tour. This made me uncomfortable - while I don't know her situation, I was concerned about the resident and felt like they should've done more for her (I would've understood and gladly would've waited). PROS: The facility is clean and has larger rooms including separate living and sleeping areas. They are the sister building to Alexian Village of Elk Grove, so they offer the same "age in place" philosophy and are truly interested in making this the last place your loved one would ever need. The pricing is fairly all inclusive. CONS: The ratio of caregivers to staff is high (26 to 1), but they say they do adjust as needed. Overall, I just didn't feel this was the "one".

I toured at the Victory Center and while the community itself seemed nice, I didn’t like that the move-in process was very long and tedious, and that the staff did not seem to want to work with us at all.

This community did not appeal to me. It seemed dark and did not seem as active. The person that took me on tour was nice and seemed knowledgable.

I toured this community for the care for my mom.The staff was very nice and they did answer the questions we had. The menu seems to be good. They do offer a nice life of activities and they have an indoor pool that is available to the residents and social activities. The community is dark and does need to appear more bright for the residents. We would recommend a tour of the community for other families.

It's pretty good but they promised a lot more than they gave. Their weekly housekeeping is fine. The meals are very tasty and as a diabetic they don't have options available. However they have made some adjustments to manage my meals like putting any sauce on the side. They have a lot of fruit and luscious desert that is hard for me to keep away. The community is very lovely and beautiful, I like that it is open.

This facility was friendly, but crowded. The rooms were clean and the staff was helpful.

[Removed] I hold this facility to a pretty high standard. As my Grandmother lives here her personal opinions matter a great deal. Overall, I love the place because of the warm and welcoming staff, layout, and involvement of the staff. One area I'd like to point out is dining. The idea behind it is classy, socially-driven, and pleasant. My grandmother has very few complaints and so do I. I commend the staff for taking her suggestions and implementing them into some of the meals, she's a very critical person when it comes to food. The options are not always favorable but more often than not she enjoys it and that is great in my book. The options of entrees for all three meals allows them more independence and variety. You cannot go wrong with that. Being a nurse, I believe food ties into wellness of mind, body and spirit.

I'ts a clean community with wonderful staff. Everything is in place and clean. I really hope that some stability can happen. The food doesn't taste very good and my father does't get options on dinner. The meal portions at the moment are really small. The director needs to start making sure that everything is not so disorganized and that meals are served the way they said they would be.

My mom has lived at this community for a number of years. They have gone through several management changes over the last few years. Some changes have been good. One change in particular has been really good. The activity manager Katherine is outstanding. She is very kind to my mom and encourages her to try new things. Ever since she got there, I noticed that my mom is more upbeat and happy. Their is definitely a whole more going on there then there used to be.

Too institutional.

They were not able to accommodate my mom due to her having Alzheimer and they do not accept medicaid. Only private pay.

Just did not like the layout.

The studio apartment is too small. This may be an option down the road when more assistance is required, but not now.