Generations, LLC

The staff always keep us updated and well informed on how mom is doing. As far as the food goes, I think it needs to be warmed, sometimes when it is served it is cold. I would recommend Carmel Village at Clovis based off of our experience.

Other than the corporate office trying to add a surcharge when the contract stated no increase in price for a year, we love the care at Carmel Village. The surcharge has since been removed after us going to CDPH about it.

The overall tour experience at Somerset was pretty good. My loved one was not fond of the apartments. He thought they were too small and not located in the facility where he would have liked to be. The food we tried was very good and the staff were all friendly. It was just not the best fit for him

I think is a great property and community. I do think opportunities with the staff could be better, have to keep asking to get some things addressed multiple times. Cleaning his sheets and his room we have to end up cleaning after them several times. Overall is a decent experience, just a few things that could use enhancements.

All of the staff members are really good and super helpful. Our loved one does not really participate in the social activities but he really enjoys going down to listen to the live music entertainment. We do think the residents sometimes get a little to much sugar.

We really liked the community. The rooms were smaller than another community we saw.

We have been very impressed with the care services so far, however there could be some improvements. The meals and dining service could be better it is not the best, and it seems like the activities are pretty repetitive so they could offer more of a variety. Also they could improve on their internal organization especially when it comes to the laundry service, our loved one has had things go missing and the house keeping.

It was a good tour at Somerset. The staff were very helpful, and the key people made themselves immediately available to meet with. It had a very nice community dining room area. I noticed while we were there that the care staff seemed to have a frenzied pace. There were a lot of triage incidents and staff moving from once space to another juggling needs. I'm not sure if it’s like that all the time. I also saw that at other places we toured. Somerset has a religious connection, although it doesn't appear to be pervasive among most day-to-day things. But it affects some things administratively - for instance, they don’t serve pork products.

We really liked Cherrywood Village but they had a very long waiting list and we needed something immediately.

It's only been a week but so far Carmel Village seems like a great fit for our family. Very caring staff.

I like the staff and [name removed] was great and wonderful host. I was impressed with the decor and that classic car was cool. The place is a very secured building but doesn't feel like a jail. The bedroom was a good size and the yard wasn't too big. They do go on field trips which my dad would love.

My mom is getting good care now in this community. I am happy I moved her here. There are lots of activities there when she feels like joining in. Everything stays nice and clean. There is a nice well-maintained courtyard area. The food is good although mom doesn't eat much.

My mother is doing well in the memory care portion of this community. I do feel comfortable with the care she is receiving. The staff is good. They are kind, and helpful when needed. They are taking good care of my mother, and her needs.

I have no complaints of how things are going for my loved one since she made the move into this community. I have to say my favorite thing about this place is the people and how amazing they have been to my mother. She is happy with her new living environment and feels safe which is most important to me. The meals are excellent as well as the activity program they have for the residents throughout the day. I would defiantly recommend it to anyone interested.

I have no complaints of how things had went during my tour of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the open floor plan and the variety of menu options as well as activities they had for the resident. The location was easy to access and had nice surroundings. It was just no the right fit for my mother in the end decision.

Visited Carmel Village on August 9, 2017. Met with [Removed], one of the marketing directors. Our conversation was informative, and she answered all my questions and concerns. Had an excellent tour of the village.

I have no complaints about the experience I had at this community for my loved one. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. It was just no the right fit in the end decision.

OK, nice place but not our first choice.

When I was searching for a good place for my father, I toured Paradise Village. It was a good tour but it was not my favorite. The tour guide was friendly and helpful towards any questions that I had.

I have no complaints about the tour I had taken of this community. Everyone was very friendly and made sure to take there time with my loved one and I during our visit. The building was very clean and had a lot of great amenities available to all of the residents. It was just not the right fit for my father in the end decision.