Generations, LLC

Very new place. Not a lot of activities available yet. Units have very little storage space, price is relatively high.

They aren't really meeting our needs. They need to be a little more caring, as far as the staff is concerned. It seems like for them it's just a job. The food is good I would say a four and a half to a five. I feel like they sold more than they delivered. They really want you in the door.

Their level of services are diminishing – offering less and less services in their assisted living. It’s really now geared for someone who doesn’t get sick. They’ve cut back on a lot of services such as managing oxygen and insulin. You better hope you don’t get sick! It’s a shame.

This place is very nice. The location is the only reservation.

GOOD: Only 2 year?s old ? very large (we like that) ? underground parking ? residents seemed closer to our age ? lots of activities ? reasonable costs BAD: VERY bad neighborhood ? No memory care We would love this place if you could move it to Cardiff by the Sea. Scratch from list!

The facility offered everything my parents wanted but not satisfied with the sales staff. After my parents put down a deposit and were verbally told things the staff later denied saying such things. My advice is to get everything in writing. I hope this was an isolated incident but don't know. They are still on a waiting list for an apartment and we hope something becomes available soon.

I’m a resident of Cherrywood Village and while I love my apartment and neighbors I think Generations ONLY real interest is their bottom line. In the past few months they got aground the Oregon law limiting how much they can raise the rent by imposing a $100 “surcharge” on rents. THEN they announced adding a 10% increase - which for many newer residents is $500 more a month. They also charge for take out containers and have increased all service fees for residents. In addition, despite resident requests and complaints the food is unhealthy: deep fried, breaded or battered and over sauced. I think if you’re going to keep charging residents more money at least food should be improved or some of that money should have gone into improving resident’s apartments and lives……but it is not. I cannot afford to remain here now and will be looking for a more resident friendly place to move to.

They are 'unofficially' affiliated with the 7th Day Adventist Church, and they try to keep you from finding it out when you tour the place. You learn about once you are already hooked on the beautiful accommodations, and they reel you in. It didn't bother me a lot in the beginning, but it got worse. I moved in to 'Paradise,' and it seemed that so many residents are either evangelical ministers, or are married to one, or are children of missionaries or ministers. That's fine; to each, his own. I knew the place was not for me and I moved out. I'm a very 'live and let live' kind of person. Others there might be the same, but it would take months and months to find other like minded people there. There wasn't any help from staff to be able to find other like minded people. There was such a majority of 'religious nuts' that I had to get out ASAP. It was a discouraging waste of time and money.

I was referred to them via a hospice chaplain. I was looking for an assisted space for my parents. They start out being kind and courteous and glowing. I got hit with needing to make a quick decision as they warned rents were going up the following day. So we took the apartment. From the get go the staff was unorganized and not helpful. We were hit right away with picky rules of the place being confronted in rude ways. To say the least the whole experience was totally unwelcoming. My mom needed to have someone give her her meds and they missed 2 days saying they had a glitch in their system. It took them a week and a half to get their TV's working with my brother spending hours and hours of his own time on the set up himself. Now we are stuck there and I hope there is some ray of hope at the end of this dark tunnel.

My husband was only at this community for a short period of time and honestly it did not go very well. They did not have enough staff and they never had the same person going to care for my husband so he was not comfortable with anyone. I would have to go in the early morning to care for him as well as the evening. It just was not the right fit for him and I ended up moving him back home.

When my dad needed extra care at night, the admin staff threatened to make my parents leave if we didn't hire a personal night caregiver, as they were understaffed. It is true that they were understaffed, and, unfortunately a lot of the caregiving staff were not trained in basic caregiving. When dad began requiring more day care as well, the staff again threatened to make my parents move and made life hard for them until we moved them to another assisted living facility. It was added stress for our family. It is probably a good place to live if you aren't going to need much help.

too many complaints about poor food

Brookdale at first encounter was impressive by all the decor.. Other than that it was very poorly run. The charges were huge and often charged without the services being done. The staff were nice however I saw a lot of standing around visiting with each other. Charged for laying out clothes in the morning but found that many times the clothes worn were dirty. Housekeeping was poor. Finally I had to vacate as toilet seat was dirty and that was the last straw. Beware of the promises and question the charges. I would not recommend this place to anyone.

I decided to put my mother in Carmel village memory care center when her dementia became advanced in February of 2023 and after I was advised it was one of the best in Clovis. At first I thought it was a good idea because they kept her clean but then they started drugging her to the point of she slept all the time, which I understand they need to keep her mellow but I thought they used to much and I explained that to them. The food they serve them started out okay but shortly after it was very bland, I would pay for my own meal and eat with mom who needed help getting to the cafeteria, she was very sleepy. One day in late September of 2023 when I wasn't there she fell out of her chair in the cafeteria where there are many caregivers and the fall broke her hip. I was notified by one of the caregivers that she was being transferred to Clovis community hospital for the injury and surgery, the surgery went well but the trauma caused her to go into shock and stopped eating and drinking, she

Do not like this place. I went to visit my grandma and a lady came in named [name removed] that was very rude and smelled like cigarettes and it was not appealing to my grandma. She acted and looked like she was drunk or on drugs and I am not very pleased with this place. Working on getting my grandma out of there. Tried to talk to the staff about not having [name removed]be there but my grandma said she is still there. If you are drunk or on drugs how can you take care of my grandma. I use to hear good things about the staff but this visit has me feeling very differently. You hope your loved ones are in a place they feel well taken care of. Not treated bad and worried how someone will treat you.

My mother was at Sunrise Creek for the last year of her life. It was terrible. The director was cold and unfeeling, the prices were astronomical, and the services provided were severely lacking. She was in memory care about the last six months before she passed away and I'm so so sorry Montrose didn't have a better place for her to spend her final days. I can't speak to the change to Montage Creek, but it certainly would have to be better than Sunrise Creek was.

They suck you in with false discounts and once you are there they stick you will a lot more charges like $839 a month just to dispense pills to my mother! She could do it herself but they won't let her. Also, if you get your own meds from your own pharmacists they charge you money for that. They make you get your meds from who they say so! Obviously they are getting kickbacks from the pharmacy they make you use! Is that even legal???

So far, we're not terribly impressed. Our mother now needs adult diapers. We are told Brookdale can't provide those; the family will have to do it. Today is a holiday and she feels as though she has a UTI. we are told they can't do anything about it until tomorrow. What do people without families do? Wet their pants and suffer an extra day? We feel like we can't even leave town for the weekend!

Terrible experience at Carmel Village. Understaffed, they do not provide sufficient care.