Gemstone Senior Living

I think they do a grand job. Where I am in life right now is not to hurry, and not to worry. I believe I can live up to that here at Brookdale. Everybody that works here has a wonderful attitude. I no longer cook for myself so it’s wonderful to have that task taken care of.

I think the peace and comfortable feeling I get while living here is wonderful. I don’t feel out of place. It’s home, my comfortable home. I feel very lucky to be here! If we come up with something that is a problem I feel like the door is always open. I am always helped to get a better understanding from staff. I don’t know what I would do with out them.

Good place with administrators who care. We picked this community because of the location. I would recommend to others.

I think they do a good job and that they care about their residents. They do the best they can. Just like any other facility right now, they're hurting for employees and are having a hard time keeping staff. That's not their fault - it's just a reflection of the time and the Covid situation. But I have been very pleased with the way they have contacted me when there have been issues with my mom. They've kept me in the loop with what's going on with her. And they are open to scheduling meetings with me, whether I have a concern or just different ideas to help my mom. Their communication with our family, from the top down, has really stood out to me.

I thought this was an excellent place for my loved one. The service and rooms were great. I would highly recommend

We really liked the openness of the facility and the style was more of my mom's style.

The community is taking really good care of my loved one. My loved one loves the food and especially the deserts the community provides. There are three meals a day served to the residents. The activities director tries to engage all the residents in activities, ultimately it is the choice of the resident if they want to participate. The staff communication with the family is good.

1. Overall Experience (Rate 4) 2.Cleanliness(Rate 5) 3.Friendliness (Rate 5, Front Desk Concierges [name removed] and [name removed] are awesome) 4. Care Services (Rate 4 simply because like everyone these days it is hard for the community to retain staff. Current Med Tech [name removed] is superb!) 5. Staff (Rate 4 again due to turnover) 6. Meals and Dining, (Rate3.5 I believe they could do better, sandwiches are offered for dinner anywhere from 2 to 3 times a week) 7. Activities (Rate 3.5 again due to staffing they have few activities that are for those that need a little more mental assistance 8. Value for the Money (Rate 5+)

It was a clean facility. The care services were good. It is very reasonable for the money, which was very good. I liked the facility, it was not too many people, and an overall great place. They had individual buildings. It had a nice kitchen area. I would recommend, this place to anyone. It is good, money wise. Overall, it is a good place for your loved one.

This is a nice place. The staff are very helpful with answering the family's questions.

I was very impressed with the sales lady who was showing us around on the tour. This facility was definitely my second choice. I had my husband with me and he was not impressed with the overall cleanliness or maintenance/upkeep of the facility.

Brookdale Shadowlake looked like a very nice place, we like the set-up of the facility. The rooms were nice. You did not have a choice to eat in your room, residents have to eat in the dining hall. They do take Medicaid and my loved one is on Medicare so there is no way we could have afforded it, it was extremely expensive. It did look a little more institutional and I did not think my loved one would like that.

Brookdale has a very helpful administrative staff. the other staff members are friendly while dealing with residents - that has been the highlight of our experience so far.

We had a good tour with Brookdale. We did not choose this facility because it was more regimented and we wanted a smaller place with more individualized care.

Everything is very good.

Food is average. Overall good. Good employees.

I am happy here in this community.

The facility is excellent. The people are really friendly and very helpful. We couldn't ask for anything better.

You just have to stay on top of everything. They do a good job, but if you're paying for those services, you just need to make sure they're providing adequate services. That's everywhere you go though. If my loved one has a complaint, we voice it for her, and management has done a good job being responsive. The daily care staff has been pretty good for the most part, only little issues here and there. They do a decent, average job with cleaning, and it doesn't smell at all.