Gardant Management Solutions

So far, my loved ones move to Cedar Grove has been okay. She is adjusting well but there are some things she is not happy about, with one being the food. They serve unhealthy meals. Also, the facility is not always maintained very clean.

My tour of this community went well, and everyone was kind. The community from what I saw looked nice. Everything was well maintained. The staff I met was friendly, and kind. It was a good experience, and everything went well.

On my tour I discovered they were not a fit because they didn't have a thickener for her drinks. She also needs help cutting up her meats. She would have to be able to do everything on her own, a more independent place and she did belong with the community.

First off, let me say that the CNA's are AMAZING! They take excellent care of the residents....no complaints there and in the end that is what was most important to our family. The dining room is terrible. The staff in there is rude, unhappy and ignore the residents. The food is mediocre...occasionally there will be something good, but it is mostly prepared/frozen meals...often times the food is served cold or overcooked. There have been multiple cases of bedbugs, but they do have a protocol to handle that...you can't really control what comes in when a new resident arrives - they bring it with them. There has also recently been an outbreak of a nasty virus that is sending many to area hospitals. I am concerned about how well they disinfect/clean. Administration is so-so. there has been a bit of turnover in the last few years. There are monthly meetings with the residents to hear their feedback and complaints but unfortunately they fall on deaf ears. Very little changes. As far as value for your money...well it's highway[Removed] - BUT it is one of the cheaper options and if your loved one is on or needs to go on Medicaid you don't have many options. My loved one has a 1-bedroom apartment which is a nice size. Large bedroom, large bathroom, lots of closets. Activities: I would not say they have a great assortment of activities and a good number of them seem to be religious in nature...that being said, there is no diversity in the religious activities they offer, so if you identify with that particular religion there's stuff to do, but if you are of other religions, then not so much.

This is a nice community, and my tour of it went well. The community was nice, and clean. Everything appeared to be well maintained. The staff was friendly, and kind. The experience was a good one, and everything went well.

I toured this community and I did not have the feeling that we were looking for. It was not what we wanted. The staff was nice and helpful. They offered good activities and a good variety of meals. We would recommend that families take a tour of this community for the care of a loved one.

I had a pretty nice tour of this community. Everything went well. The community looked nice. From what I saw everything appeared to be well-kept. The staff I met was friendly, and nice. Everyone was kind to my family and myself. It was a nice experience, but I found a community that suited my father needs better.

No 2 BR units available in Independent. One in assisted living with mini-kitchen. 30-year old facility shows it's wear. Don't want 3 meals/day

I did tour this community for care. The community was nice and the staff was able to answer the questions we had for the needs of my mom. It is clean and the variety of activities are good. I would suggest other families tour this community for the needs of there loved one. We wanted a location closer for frequent visitations.

It is still a work in progress for us here at this community. They are trying their best to care for my mother in law and her needs, but we are having some problems. She is currently in the assisted living portion of the community. They think she needs more memory care, and would like to move her to the part of the community. That is okay with us, but I don't she will be satisfied with just a room with a bed and bathroom. Overall It is a nice clean community with kind people.

Jeff was extremely helpful and provided a nice tour of the facility. We are not able to use the Hearth as they only provide a 30 day minimum for respite care, and we only need 10-14 days. For long term care in the future we liked the option of a single or double room. The Hearth didn't seem quite as homey as other places we visited.

I would defiantly suggest that the staff organize tours that do not go on while they are in the middle of construction. My loved one was very distracted and it was way to noisy during our visit. The staff where friendly and very welcoming to my parents upon arrival.

Our loved one really liked the layout of the apartment offered at the Grand Victorian of Rockford. It is a very nice facility. The community is very nicely kept and updated throughout. They only offered meal plans for three meals a day and our loved one only wanted meals once a day. They offer a range of activities for all the residents to enjoy. We would have liked to see separate activities for the independent living and assisted living residents to make socialization easier.

The community was nice and inviting. They offered many activities for my mom to enjoy. However, the staff were very rigid. They were hard to communicate with and they didn't always listen to my concerns. I believe that they over medicated my mom instead of taking the time to care for her needs.

The staff was very nice. Housekeeping could be better. There needs to be better communication for policies and procedures Patients or family member should be made aware of changes in behavior and Doctor notified . Staff Doctor should be the liaison for patient in need. Some medical personnel should be available just to answer questions and the primary physician should be kept informed for serious problems.

To long a wait for shower help,mistakes in medicine ,and manager failing to respond to long termacare insurance(CNA) needs to process claim

Facilities well maintained. Facility is for assisted living only which limits possibilities if family member needs additional future care. Per the person that toured with us they will be adding a memory care unit. Will have to revisit once that is completed.

In general I think Village at Westerville is a nice place. The facility itself is generally clean and well kept, and the staff is friendly and helpful. However, my loved one is having a little trouble settling in. She says the staff will come into her room unannounced, and while I understand some amount of this is necessary in an assisted living environment I think they could work with her a little to find a solution she is comfortable with.

I toured this community while looking into senior living options for a loved one. Compared with a few others I saw in the area I just was not impressed with West Park Place. The facility seemed dark and gloomy inside, and I hardly saw any other residents out and about during my tour. I also did not like that the meal plan only included 2 meals a day.

You walk in and it looks like a hotel, a very large entry foyer. We didn’t see any of the rooms or any of the residents. We saw one atrium with like five women sitting around having some kind of discussion exercise. It was very clinical. The person who did our orientation – the initial sales representative – was very uninformed. The guy at the receptionist desk was kind of checked out.