Gardant Management Solutions

It's very clean, food is good, apartment suite was surprisingly large enough to fit my mom's 4 piece bedroom along with living room set. Good amount of activities. I think sometimes they're short staffed so sometimes not very timely when called, Especially weekends. Most of the staff is great & very helpful. But just like any place else you get some rude staff. Bottom line I am very happy and comfortable that my Mom isn't being neglected and is safe. My mind is at ease. All and all I'm happy with them & would recommend them.

The staff are nice and they clean the apartment well weekly. The place itself is always clean and nice. Food is good but not much variety or flavor. They have plenty of activities available, and my dad has enjoyed the garden available for residents to use.

Food is usually not hot. It is good, but not hot. My apartment is perfect size and was very clean when I moved in. Wouldn't change any thing. Staff is awesome and easy to talk to about problems. I give this organization 99.99%

Overall a good experience. Mom is in assisted living and they do a good job of getting her out to meals and daily activities. The apartment is well sized for her needs. There is a diverse menu andcalso some ala carte items if the main course is not desired. Light housekeeping is also provided. The nursing staff is very available to talk about care and concerns and respond in a reasonable period to the call button.

Carriage Crossing of Arcola has our entire family's endorsement. After two months, my skeptical Mom said it is a nice place to stay. Nice begins with management and works its way through a very comfortable facility with every staff member we've met. Management and staff are kind, friendly and go out of their way to help with all requests. Common areas are clean and welcoming. Mom's room is spacious, particularly the walk-in closet! Carpeting and tile are kept clean and stain free. Management communication of system changes and upcoming events is exceptional. There are many activities beyond physical therapy, and include bingo, therapy dog visits, trips to area points of interest and entertainment visits from local musicians. Tea and meal time are social events, where neighbors meet and perhaps later watch TV, build a puzzle or take a stroll outside on a comfortable day. I particularly like the central court yard for its birds and beautiful flowers. Carriage Crossing grounds are spacious and well maintained to create an open, rural feel. Security is comfortably maintained. Medical staff are attentive to the slightest health changes and communicate needs immediately. Carriage Crossing is a good value, if not the best care facility in the area, bar none.

The only real issues is one or two of the night staff. Other than that Heritage woods and staff are lovely.

Sometimes difficult to get to the right staff member. Laundry return can be an issue. Mother in law attends most of the activities. She seems happy there.

In the beginning everyone was very kind and helpful. However, after my brother was living there for a short time, I received a list of directors along with their contact information. I tried contacting different people for various reasons, and the calls always went to voicemail so I also sent emails however 99% of the time I received no return call or contact. The girl that cleans the rooms does a terrible job. She never dusts anything and the floor is seldom cleaned. Also, his room is very small. On the positive side, everyone is nice to my brother and they have daily activities to keep the residents busy. This is helpful for him.

Overall good. Nice facility and good people.

Everyone, staff and residents, that I met were very friendly. The dining area looked very inviting when I visited.

Nice facility and food is good. They have a nice apartment and activities. Aid staff is good but there are lapses at times. My mom walks the nice garden often.

Overall it has been good. It would have been nice to have a sheet explaining procedures such as leaving the facility, trash pickup, housekeeping, telephones etc. The meals that I've seen have been disappointing, but my mom hasn't really complained. My brother was not able to move in as planned. They have allowed her to stay in the 2 bedroom.

Very friendly staff that has worked very hard to make my mother feel welcome and comfortable. Communication between the nursing/medical staff and the residents/families could be a little better.

Food is higher in carbs. I am in a studio apartment which is fine except I am a writer and it's not large enough. Most folks don't mind. It's a very pleasant place to live.

My mom enjoyed her Respite stay at Heritage Woods (Oaks) in Huntley. They have 3 apartments for respite care.

At Mom's mental state the place is fine. But if she was 100% I think she would be bored. Not a lot going on from what I have seen. I would recommend Greenbriar Village

Staff was friendly enough, pleasant, clearly knew the residents. Reception is staffed 24/7 and there is a nurse or CNA 24/7. 2 assessments are needed to enter this facility-one from a primary MD, then there is a facility assessment. This is assisted living and memory care. There is no cooking per se in the apartments-family can bring in a crock pot, air fryer, etc. There is a microwave in the unit plus a 3/4 size refrigerator. 3 daily meals are provided plus snacks in the dining room. There is access to podiatrist, dentist, hair salon, MD on Tuesdays. Transportation is provided for a 10 mile radius. The facility is clean, well organized, staff is helpful. My mom is very independent and currently needs no assistance. I don't think this is the place for her.

The staff are all friendly. Mom likes [name removed] and [name removed]. They seem to care the most. [name removed] ( housekeeper) looks in on her too on occasion. The shuttle driver, [name removed] is great guy! He watches out for these folks on the outings, and has walked mom to her Dr appts. Nice man! I know she's in Independent Living, but I just wish they'd allow the RN to check in on her once in awhile. Mom's still pretty independent, but on occasion, she needs a little extra attention. Overall, I would recommend this place to anyone who asks.

Quality of care is very good. Staff is caring & helpful. Good variety of activities. I like that some include loved ones. Large studio apartments. Very clean.

At the time we were there there was turn-over in care staff and staff supervision which clouded assessment.