Gardant Management Solutions

My mom and the head CNA [name removed] have made a great relationship. I have built a good relationship with the head of marketing, [name removed]. She is great at getting back to me through text. They use an app called Family App which keeps family members informed on what activities our loved ones participate in.

After hearing good reviews and taking a tour, we moved my mom into Heritage Woods in August 2023. I go to visit often and honestly can say each time I am there I am continually impressed with their facility. Residents and staff are friendly, caring and welcoming. There are 3 nutritious meals a day, housecleaning, laundry services and plenty of activities planned to promote community and getting to know each other. Most comforting is knowing there are CNAs there 24/7 so if my mom does need something they are there to help. They check on her often and I'm extremely grateful for them. Every time I go to Heritage Woods, I'm more convinced this is exactly the place my mom needs to be.

I live at the village. I like helping with activities some of my favorite activities are arts and crafts, bingo and going out for lunch. The staff make me feel needed and special. And they help me with different things throughout the day. My favorite moment at the village so far has been helping to decorate the Christmas tree and singing songs with the carolers. They have good fruit and vegetables and give us good healthy food.

The staff is very friendly, patient, caring, and helpful. Housekeeping cleans rooms once a week and in response to an incident or request. Maintenance responds quickly to requests. The move in process went smoothly. The staff assists new residents with transitioning to their new community. I would recommend Gull Creek.

My grandmother had a pretty good experience overall, after a few days of becoming acclimated to the facility. The staff was very communicative with me throughout her stay, I always felt welcomed coming to visit my grandmother at different times of the day, and they even were willing to do her laundry while she was there so I didn't have bring her clothes back and forth! I selected the facility because it was close to my home, the facility was very clean/inviting and the staff was very warm and welcoming.

I would recommend. The staff was very nice and helpful. My mom thought it was homier than other places we looked at.

Everyone's really nice and sweet especially the residents. Safe if also very nice and caring. More or less food is good. Treats the residents with residents and kindness. Very lovely place.

Overall it is probably the best in Wood county. The reason I picked this facility is because it is close to my home.

I would recommend this assisted living community, but ask about the staffing levels since there were some issues .I picked this community because of the very friendly people, cleanliness, and it was close to home.

Cedar Grove is one of the cleanest communities that we have been in and the food is good. We would recommend this community to other families.

Very good experiences made

We all have ideas on how best to help our loved ones keep a semblance of quality and meaning to their lives as they progress toward the inevitable. I have a sample size of only one upon which to draw, so my comments are rather specific to what I've observed on a daily basis in the care provided for my wife. Overall, White Oaks does most things well. Having been a single primary caregiver for a person afflicted with Dementia for many years, I know it requires a lot of individual attention. Sometimes that effort can be meaningful to the patient, and sometimes not. You can't have 100 staff people per shift, but you do well with what you have. If I had to cite a negative, it would be the large amounts of "down time" I observe in most resident's daily routine. Keeping a Dementia patient engaged in anything is the real challenge. Thanks for asking for my thoughts.

The staff is very nice and attentive. They really have learned a lot about my dad. I feel like he is safe there and that's was our most important thing. Based on the experience so far, I would recommend this community to others and already have.

I toured Heritage Woods of Charleston during my search for an Assisted Living facility for my loved one. This facility was very nice! It's very clean and remodeling has been done recently. The rooms are nice, but no stoves and the refrigerator is very small. The staff was very friendly and helpful. However, they didn't include as much with the monthly price as the other facility that we were considering did. We decided to go with the other facility.

Overall we have had a great experience at Gull Creek. The staff does all they can to make my family member comfortable, seen, and heard. [name removed] does an exceptional job with activities and keeping the residents involved. They have also done a complete remodel of their outside garden and sitting area and are upgrading many features throughout the community. They do everything they can to create a safe and beautiful home environment, and not an institutional setting. That is one reason why my family member and I chose Gull Creek!

I feel that the food is not very good, this needs to be greatly improved upon. If my Mom eats in her apartment they sometimes forget to give her salad dressing, forgot her drink once and the quality of the food just isn't good. The nurse is not very friendly, she could definitely be more compassionate and responsive. I don't feel like they've taken the time to get to know my Mom.

Staff is very helpful. My mother in-law talks about how she has issues with Staff, but I personally think it's my mother-in-law that is the problem. The main reason we chose Cambridge House of O'Fallon over other places we looked was because the room size and layout and the fact that if she has to go on public aid, she doesn't have to leave the facility. I would recommend Cambridge House to others looking.

Heritage Woods is new so therefore it was beautiful. It's located on a Very busy road and again further from family and friends which was the main reason we did not go with them. Both of these for the Medicaid waiver were studio apartments. I don't believe mom would have liked that. They did offer assisted living and memory care. I believe mom will be in a memory care unit in due time.

It's been a pretty good experience. We picked this community, because of [name removed] I would love it if they would take Medicaid waivers. The food seems to be lacking on some things.

The inside of the facility including the individual apartments are beautiful. However the courtyard space is pathetic. All of the staff is amazing except [name removed], I believe she is the director. She is extremely unapproachable and very abrupt with all, should not be holding this position in my opinion. The activities are nice for the ladies although I don't believe there is much for the male residents.