Gardant Management Solutions

At the time we were there there was turn-over in care staff and staff supervision which clouded assessment.

They have responded to every inquire that was made about different things. They seem to want to make things right. Very friendly

The family included activities were a great way for mom to engage with the community. I would recommend to others.

I know that my father enjoyed the company of former acquaintances during his meals. Being among the very few males, he was paired with a pretty grumpy guy though, so with the choice to move, he'd probably have sat with other people at meals. My Dad was pretty stubborn about playing his preferred TV station during meals and the others had to unite and rise up against him on that. Good on them. The basic meds and daily checkups were adequate, but any issues such as him repeated vomiting on his dinner plate or falling asleep walking back to his room, or when he fell - the nurses kind of acted as if that sort of thing was outside their realm of concern. The vomiting on his dinner plate was the trigger that led me to the doctor - and a cancer diagnosis. SO -- I would expect more attention and notification to the family with that sort of worrisome behavior.

So far so good my parents are happy. So far 5 months. I would recommend to others.

I love the activities director. She is great at having fun things for the residents to do and getting them involved. She definitely goes above and beyond and you can tell she loves what she does. I love their new app. I can login and message the facility and someone will message me back. I can also view all the activities my Aunt has participated in. They have sent me pictures of her through the app as well. There was 1 staff member I didn't like the way she was sarcastic with a resident while I was there but unfortunately with any business you will have those types of employees. Overall I feel the majority of the staff really care and do a good job. I do wish I was more informed when it comes to her care. I had to tell them I was concerned about swelling in her legs and I had to keep reaching out to make sure something was getting done about it. They are good about getting her to all her appointments and medical procedures. Clothing always gets washed but doesn't normally return to the correct person even when I write her name in it. This facility is by far cheaper than the majority. The pros definitely out way the few cons I have.

Whether temporary or permanent, this facility has everything you might need. Comparable to a luxury hotel including 2 beautiful Grandfather Clocks! [name removed] was a wonderful tour guide. We are opting for a property that is a bit closer to Indy for this respite stay.

I would give them a 4 overall. My grandma has really adjusted, and they've done a great job of getting her on a good medicine regimen. When she arrived, she was really disoriented and combative, and she's not anymore. The place is also very clean and they have a lot of fun activities that the residents do The area they could use some improvement in is communication. I've called them at times and haven't gotten a call back even when I was told they would. I've eaten there a couple of times, and the food is kind of bland, so that's something they could improve on too.

Very clean and very helpful most times. Their food service needs help. Cold or not cooked thoroughly. Don't have diet specific meals available. Most aides are helpful, but some apparently don't know what they are doing or do not come when called. Mom is being moved to a nursing facility for more help, so we are leaving Heritage Woods.

It's better than she was living before.... [name removed] is great!! Reflections has been a great choice for my mother-in-law. Close to town but not in it. Built in community. She feels safe and is enjoying it.

The personnel are very helpful. Facility is clean. Apartments are nice. Food is good and a large variety to choose from. Residents are friendly.

We really like Heritage woods. My mom loves it there. Very caring people. She likes the food and all the activities.

My mother-in-law was not the easiest to get along with but, Laundry to be done and no one else washed with it ... Why did she get the wrong sweatspants, pillowcases and underwear back with her laundry.? She was only there 11 months and several times this happened and when I'd try to find her items that were missing... No one could give me accountability of who or how laundry is done. Personally I felt the nurse and CNA could have showed more empathy toward patients. I saw at times and heard them say... "Well, she's needy" referring to my mother-in-law. Well that's why she's there.

I would give them a 4 now, but when she first arrived, they were at a 1. The facility is extremely clean. The staff were all so helpful. I would just tell others to make sure and be proactive.

The staff did their best but Heritage Woods was under-staffed for the number of residents they had. My sister needed more attention than they could give at times. Other than that it was fine.

The apartments are spacious and bright! They have a 2 bedroom that is brand new. Staff very friendly and helpful. My in-laws are in independent living. Should they need to move to assisted living, they would not need to change apartments.

This is a very clean, updated facility. They offer menu style dining with several choices each day. Rooms are large and spacious and staff is friendly. The only real issue we’ve had is getting someone to answer the phone when we call. There has been some staffing changes and throughout the process, we have at times, had difficulty getting in touch with someone. The bathrooms in the rooms could also use some updating. We requested that my mom’s toilet seat be replaced due to yellowing and discoloration, but no luck in getting that done. Only other downside we’ve experienced is no church services for the residents. In the previous facility we used, speakers of various denominations were brought in for the residents, but nothing like that is offered here. All in all, we’re satisfied, but a few changes could improve my opinion.

Overall experience I'd say has been a 4/5. We have nothing to compare it to so hard to judge. Dad seems to like the place and has made friends and plays cards with them. Although he doesn't take advantage of all the activities, but that's his choice The apartment itself is nice and seems to be size appropriate for what he needs. He seems to like the food, which is good because he's kind of picky. Other than that overall I'd say it was a good choice.

I feel they do the best they can, but my loved one is not always cleaned up enough and clothes often go missing. I would advise other families to keep an eye on their loved one's belongings

Staff are core experienced and attentive. Must be prepared for assessments of basic mobility to support everyday physical activity. From these assessments, the cost of care will be determined. This cost is an unknown when entering under a contract. Must be sure of education of Care categories and descriptions. There are senior heads of support categories and lines of communication. I was not clear on the defined staff to patient ratios but considered what I experienced to be excellent. Activities : A coordinator is assigned and is very resourceful in providing up to 7 scheduled activities per day to include Field Trips. Some activities include fees. Food service is clean and staffed with attentive staff. There is emphasis on making comfortable. There 2 selected courses each meal. There are alternative selections not as all encompassing. Diet needs are accommodated with notice. Food is very good with variations in selections. Grounds well kept. Emphasis is on the staff and leadership focus on those needing care. Cost: I found to be pricey. Key take away ; availability, staff, physical plant and not for profit vs Corporate Owned.