Gardant Management Solutions

The staff and administration make us all feel like family. My dad passed away almost a year ago. Recently I had to drop off the keys to my dad's apartment we found in a box. They all knew me and had great conversations even though we no longer have anyone there.

It's hard to write anything negative about The Village of Westerville as their staff were both attentive and kind. The place is large which is both good and bad. Its good as they have a large group of residents which makes meeting new people easy. It's bad because staffing such a large facility can be tricky. I say this because during our tour we noticed an odor in the main common area. It was clear to us that one of the residents had an accident but we didn't notice any staff trying to find the source. I know accidents happen, but not seeing their staff investigating was a bit of a letdown. Also, with the facility being so large, renovations take longer. They are slowly fixing the place up which is good as it is dated in areas. My mother's 3 day stay was good. Her only complaint was the food was overdone and hard to chew at times. In closing, we opted to go with a similar community that is newer and it ended up being less expensive.

My mom was only in Bardwell for about 4 months. when she was there the staff took very good care of her and her needs.

Attentive staff. Clean facilities. Food quality above average, quantity adequate. Staff and management strive to please. Cost for stay more reasonable than other local facilities

Bardwell is nice. The staff is friendly. This was the one place that had independent living apartments which is what I wanted. Activities are here but not well attended. There aren't any on Saturday and Sunday. Food is the biggest issue. It's mediocre at best. Sometimes there are two choices, not always. Lunch and dinner are scheduled for specific times but always served late to wait for stragglers. Most folks don't like it and it seems like it's for staff convenience. As to cost, you're all too expensive

Best: food, worst: nursing staff notifying us that dad was throwing up in his meals...which was cancer

Our experience was not top knotch. Mom often asked for soup but rarely did they serve it maybe 3-4 times a month. Care takers tended to tell mom to try doing it herself and then walk away [fee removed] a month for a roof over head... Meals that could be improved and assistance with easy tasks could definitely be better. Fellow residents were saying the same thing as we personally know other families that have their loved ones living there. Convenience for family to visit is a plus. They have large rooms for gatherings. The Dr. Appointments, drop off and pick up could take as long as 3-4 hours. Elderly people having to wait sitting in their wheelchair unacceptable. Housekeeping is on a schedule but it's their schedule not willing to accommodate a resident taking a shower. They prefer to show up as they feel. 9 am one week 1 pm the next not knowing when they'd arrive irritated Mom. Little things but when life is short small accommodations make life happier for residents. Mom passed on [date removed] and our family is grateful she had a place but our expected care was less than occurred. If she hadn't passed we were seriously looking for another place of residence.

I felt like all the staff had a caring heart and communication was excellent keeping us informed of anything new happening with mom. Meals and activities seem well organized as well. The rooms seem quite adequate with various options for everyone's needs and budgets.

They're really personable and they really care. The facility is always clean, it doesn't smell and they do their best to keep the residents engaged.

What we like the most about White Oaks are the activities and the activities staff. It is a clean facility with friendly front office staff. Yes, we would recommend this community to other families who may need a place for their loved ones.

Rooms need to be kept more clean. We had trouble with my father refusing to shower and clean himself. We might be wrong, but we felt they were supposed to be trained in being able to persuade belligerent patients to get clean. That was a primary reason for admitting him into memory care. We were never informed of his status or condition. We had to track a nurse down and ask for updates.

The experience has been very good. Any problems that have popped up was taken care of after a call to the office.

This feedback is based on the past [date removed] that our mother has lived there. The quality of care has varied throughout the past year. Recent turnover of key personnel has rounded this score down. The past 2-3 months the quality of meals has gone down after the departure of the chef. Yes, I would recommend them in spite of my relatively low/average rating. The Executive Director, [name removed], is simply excellent! He is caring, hardworking, hands-on, and empathetic. As such, I can confidently say that he knows areas that need improvement and is doing his best to take action to resolve the present challenges.

There have been some less than nice staff members, and the now gone director was a terror. The common areas are very clean. Her apartment, which supposed to have full maid service once weekly, is too often skipped. The majority of staff are wonderful, but a few spoil it for others. The quality of the food has taken a large step up with the new chef in charge. The horrible director who left killed off most activities, and they have yet to come back, but what they have are nice. The value is excellent

From the executive director to the receptionist at the front desk their staff is very friendly and helpful. They remember names and events to help the resident and family to feel like they matter. The secure locked doors and gated parking lot make my step-mom feel safe. Response time on request for help is the one thing they could improve on. Their relationship working with outside providers for physical and occupational therapy is exceptional.

I moved in in July and I have found this place to be welcoming and happy than where I was before. I play Euchre, and enjoy the meals. Breakfast is my favorite. I really like when the Gemstones come and play for us. I like to sing along with them.

We picked Heritage Woods of Minooka, because it was close to our house, and offered financial assistance. I don't need to recommend it or not. Most people that go there don't have a choice because it's the only place they can get in. My advice is to read every single word of the fine print on any financial paperwork that has to do with Medicaid and get all of your questions answered. Ask different people until you get your questions answered. We had a *mostly* good experience except for the financial office. Also people should be made aware that they do literally zero medical help if the tiniest thing happens they have to call an ambulance and that adds up fast and it's unnecessary drama. Their numbers did not match anything that we got from the financial office and we got nothing but arguments from them no real explanation. We did feel like she was safe, comfortable, and genuinely happy there which was very important but after everything that happened I'm happy I never have to speak to anyone there again

White oaks felt more comfortable and lost similar to apartment living which is what my dad was used to. There are a lot of bright windows and large hallways and don't feel cramped.

Everyone is very friendly and helpful. I can't say that he's happy but he is adjusting in a healthy way. Based on the experience we have had, we would recommend this community to other families.

She loves the socialization of the community. Communication with the director needs to be approved. Also, the food needs to be improved.