Gardant Management Solutions

My mother is in the memory care unit. She loves the food and says all of the employees are very kind. I live 1200 miles away so only deal with people over the phone. So far my main issue is getting to talk to my mother when I call. Memory care pts are not allowed phones so you have to go through someone to reach the patients. Many times I never receive a call back. That is very frustrating

Quality of care got a low mark because there is almost no care provided. If you are pretty healthy and independent, this place is great. When my mom caught Covid from a resident who was sneezing and coughing at an event, she was told to stay in her room for a week. No one came to examine her, check her breathing(she's on oxygen), etc. They did bring meals, but that's all. The RNs leave at 4 pm and they were the only ones authorized to switch over my mom's oxygen tank so she could come down to dinner at 5 pm. That was a continual hassle. Only one CNA knew how to do it and broke the rules, but she was not always on duty. The director and the business managerdid not seem to know what was going on with finances when my mom switched to Medicaid. I had several questions they could not answer...even though they had told us they were the experts! When my mom was in the hospital and then rehab, I texted and called the director to ask about the procedure for move out. I received no response. The business manager emailed and told me to pay for the next month, which I did. (Found out later the director was not happy about that.) When I stopped by my mom's apartment to pick up toiletries, I found a sign taped to the cabinet that said not to leave any garbage or furniture when she moved out. That was the extent of move out instructions.

My mom is currently a resident at Carriage Crossing Champaign. The friendliness is great. The cleanliness and the staff are okay. There is insufficient staffing, especially nursing support, which I see as a risk to the residents. They have a great Activities Director. Maybe it's a budget cut thing, but there is almost nothing activity wise on the weekends. Residents still live there on the weekends. Overall, my mom has made friends and likes the residents and most of the staff.

I am currently a resident at The Village and overall things have been very good for me here, so far. The cleanliness, care services and meals are good. The friendliness, staff and activities are great. The facility is a great value for the price. Based on my experience, I would recommend The Village to others.

For the most part we have been satisfied with the care received at Gull Creek. The biggest challenge I see is with staffing. They seem to have a difficult time keeping the DON position filled for any length of time. The activities team is OUTSTANDING! I would say to any new future resident is to keep an open line of communication between the family, the staff and the resident so everyone is on the same page especially when doctors make changes to medicine etc. it is better to be over communicative then under and the staff is typically prompt to respond and update when there have been changes to anything as it relates to the resident. Overall, I would recommend Gull Creek to friends & family.

Mom passed [date removed]. Heritage did a fine job for her. 2 aids in particular, [name removed] and one other who's name has escaped me, but both were great to her! Those two ladies I mentioned and the staff in the dining room were very uplifting. I ate with her many times in those 3 months and the food and service were great! I can say it would have received a 4.5 or maybe even a 5 if her room did not have a sewer smell from time to time. It was acknowledged, but they couldn't figure it out!

Mom has a really nice apartment that's very comfortable for her. She's not a real sociable person but she does have friends there.

We lived 9 months at Carriage Crossing. Moved back to our condo in [date removed]. Increasing rates made the difference. We enjoyed living there. Made good friends. Would recommend to others. The food needed improvement but they have a new chef now. I think the activity director is outstanding.

My loved one is currently a resident at Cambridge House of O'Fallon and overall the experience has been good for her. The meals, nursing staff and nutrition need improvement. However, I recommend the facility to others for caring and supporting. The accounting and business office is good, too.

When it comes to the cleanliness I've recently had to reach out regarding the level of cleanliness and regularity of the cleaning of my mom's unit. They responded quickly to my email with concern and I will check to see if my mom's apartment has been cleaned when I see her this weekend. For the value for cost, the costs have recently been raised due to inflation which I know they cannot control.

The apartments are roomy and lots of space in the facility. Opportunities for activities however the doors lock too early and it's hard to get someone to let you in after 4:30 or earlier PM. Spacious facility.

This community made a lot of promises at the initial meeting and signing of the lease agreement. The entire administrative staff that signed me up left within a month of my mom moving in. The nursing staff that admitted my mom, left within two weeks of her arrival. We have had many issues with medications being given late or even dispensed as prescribed. Luckily, my mom does not have life-threatening medications, but this has been incredibly stressful. They stated that cleaning services were included; however, these services include staff that use the same dirty mop water in each resident's room without changing the water between cleaning - this has been reported to the management but not changed. The unsanitary measures mean my mom's apartment is being mopped with potentially contaminated water. We have had to hire an outside cleaner to come in to ensure my mom's room is clean. This cleaner is not the only person I have observed coming into the community. Heritage claimed the food was top-notch, that freshly prepared meals with a nice variety would be available with a standard menu for consistent items, and that fresh fruit would be available. That has not been true; the food could be better in most cases, with many dishes being too spicy for many to eat. My mom and other residents have to supplement their meals with continuous groceries. This is an added cost and disappointing since the food was to be an included cost in the rent. Unfortunately, the meals are getting worse. I would not recommend this facility to a family that had serious nutrition issues for their loved one - unless they are willing to constantly shop and take food to their family member. For example, yesterday, a resident was told that two pieces of toast and a cold (unmelted) piece of cheese was Heritage Wood's version of a Toasted Cheese Sandwich. The resident asked if the sandwich could be grilled, and the cook said they would add their complaints to the list. The residents met to address the food and were told that the "corporate people" would fire the cooks if they deviated from the poor quality food being served. In the last 6 months, the community has had 4 cooks and is currently getting a new cook. The facility has an excellent maintenance staff and an outstanding response to any issue with the apartment.

They staff at Cambridge House of Swansea have been very patient with my mother's transition. I would recommend the facility to those looking for assisted living.

The place is new. With being so new it brings some disadvantages, primarily the food quality. The good news is they are very open to listening and working on improving things.

The kitchen/wait staff is wonderful, very atentive, friendly and willing to serve. The lunch was very good, cooked perfectly. Although I was expecting a buffet, it was perfectly understandable why the switch was to be placed.

Great value. Nice and clean conditions and warm friendly staff. We’re glad we found it for our father . He is settling in well. The home is very responsive when we have questions. They genuinely care for the residents and encourage participation in events without pressure.

My mom and the head CNA [name removed] have made a great relationship. I have built a good relationship with the head of marketing, [name removed]. She is great at getting back to me through text. They use an app called Family App which keeps family members informed on what activities our loved ones participate in.

After hearing good reviews and taking a tour, we moved my mom into Heritage Woods in August 2023. I go to visit often and honestly can say each time I am there I am continually impressed with their facility. Residents and staff are friendly, caring and welcoming. There are 3 nutritious meals a day, housecleaning, laundry services and plenty of activities planned to promote community and getting to know each other. Most comforting is knowing there are CNAs there 24/7 so if my mom does need something they are there to help. They check on her often and I'm extremely grateful for them. Every time I go to Heritage Woods, I'm more convinced this is exactly the place my mom needs to be.

I live at the village. I like helping with activities some of my favorite activities are arts and crafts, bingo and going out for lunch. The staff make me feel needed and special. And they help me with different things throughout the day. My favorite moment at the village so far has been helping to decorate the Christmas tree and singing songs with the carolers. They have good fruit and vegetables and give us good healthy food.

The staff is very friendly, patient, caring, and helpful. Housekeeping cleans rooms once a week and in response to an incident or request. Maintenance responds quickly to requests. The move in process went smoothly. The staff assists new residents with transitioning to their new community. I would recommend Gull Creek.