Gardant Management Solutions

It is my first experience of this nature;my Dad and I didn't know what to expect. But everyone was so helpful ,taking time to answer my many question,helping with things I needed to do and get for Dad...Thank you Fountains for making my Dad priority one...

We are very pleased with Heritage Woods. Everyone has been so helpful and accommodating and friendly. My mother-in-law says everyone is kind and the food is good! It is so convenient for us which makes life much easier for all.

I liked them from the get-go. They were very honest and presented it as it was. They are very friendly and really care about my mom. They are a little pricey, but for the peace of mind knowing that mom is being take great care if, it's worth it!

My mother-in-law has been living at Heritage Woods for almost 3 weeks now. The location is ideal, as we are only a few miles away from her. The apartment was clean and ready for her when we moved in. The maintenance man was extremely helpful in getting pictures up, etc. We are mostly happy with everything - the CNAs and everyone that assists seem very kind and helpful. Two concerns: I wish they had someone at the front desk 24/7, but they do not. Perhaps not a big issue, but it makes me wonder about security. Secondly, I stayed to eat dinner with her one evening and was concerned when one of the residents stated that the kitchen uses mostly frozen, prepackaged foods, rather than creating meals from fresh foods. I need to ask about that. Other than those two things, we are pleased.

My father-in-law, who has early dementia, became quickly acclimated to his new apartment. We are very please with the patience and friendliness of the staff.

We just moved my in-laws into Reflections this past week. They love Reflections. Everyone is so nice and helpful. Their apartment is wonderful and they were able to keep their dog. They love the food and the neighbors. This is the perfect place for our parents and once they are settled in they will be so happy about the move. Thanks to Kim who was wonderful to work with.

Overall we've had a very good experience with Heritage Woods! We had a bit of a rocky start due to some miscommunication with the caregivers, but they resolved things quickly and they have been great ever since. They're very quick to resolve any issues, or answer any questions that we've had. It's a nice clean facility, the staff are all very friendly,

Heritage Woods was such a blessing if a find! Answered all of my mother's needs with affordability. Bonus: no hidden up charges for medication dispensing or increases in needs.

Out of concern for our parents welfare, my brother and I decided it was time to consider an assisted living environment. This being our first time at this task we were unsure of where to start. We entered assisted living into the computer and A Place for Mom came up, after a few questions we were advised to check out Heritage Woods in Moline. We set an appointment and were impressed immediately with the professional assistance they offered us. The tour of the facility was absolutely wonderful and the employees and residents were so friendly! We knew this would be a place our parents could flourish ! Activities are offered along with social gatherings, which are vital in out parents daily lives. After residing at Heritage Woods for a few months now , our parents are settled in and very satisfied with their children's decision to move them into Heritage Woods of Moline.

It's good so far. I was very impressed with the people there very responsive, and cheerful. She complains a little about the variety of the food. They have a vegetable garden and it's bright with a lot of windows with some natural light.

It's a beautiful facility, a lot like Arden Court. A little more personal and it's not a four-beds-in-a-room kind of place.

I visited The Fountains in October and found the employees pleasant and helpful. The apartment I visited was clean.

My mom seems to like the activities. She just played bunco today and she was all happy. I do like the friendliness and openness of the staff there. They seem to know everybody by name and when you're visiting they recognize who you are and who you are there to see. My mom said the food is pretty good. Based on the cost, benefits, and the location, Heritage woods had the best value of all the places we saw. It was close to my mom's friends.

Heritage Woods is a very nice community and we love it. Our loved one needs memory care and because they had no opening yet they allowed us to move into assisted living until a memory care slot opens. They keep the community in immaculate condition. They offer a great value compared to the previous community our loved one was in. The activities director is just wonderful but they could use a little more activities. I think one reason they don't have as many activities is because more people are independent and some even have their own car. We are paying around $3,700 a month. We really love Heritage Woods and are pleased with what they are doing.

They could encourage the residents to participate in the activities a little more instead of just giving up. It is a very nice community that is very well maintained. The staff is really friendly and they offered a great price. It seems like they could be a little more professional when it comes to the lease agreements, if any changes occur it should be reprinted with the proper corrections.

This is a very clean, updated facility. They offer menu style dining with several choices each day. Rooms are large and spacious and staff is friendly. The only real issue we’ve had is getting someone to answer the phone when we call. There has been some staffing changes and throughout the process, we have at times, had difficulty getting in touch with someone. The bathrooms in the rooms could also use some updating. We requested that my mom’s toilet seat be replaced due to yellowing and discoloration, but no luck in getting that done. Only other downside we’ve experienced is no church services for the residents. In the previous facility we used, speakers of various denominations were brought in for the residents, but nothing like that is offered here. All in all, we’re satisfied, but a few changes could improve my opinion.

Overall experience I'd say has been a 4/5. We have nothing to compare it to so hard to judge. Dad seems to like the place and has made friends and plays cards with them. Although he doesn't take advantage of all the activities, but that's his choice The apartment itself is nice and seems to be size appropriate for what he needs. He seems to like the food, which is good because he's kind of picky. Other than that overall I'd say it was a good choice.

I feel they do the best they can, but my loved one is not always cleaned up enough and clothes often go missing. I would advise other families to keep an eye on their loved one's belongings

Staff are core experienced and attentive. Must be prepared for assessments of basic mobility to support everyday physical activity. From these assessments, the cost of care will be determined. This cost is an unknown when entering under a contract. Must be sure of education of Care categories and descriptions. There are senior heads of support categories and lines of communication. I was not clear on the defined staff to patient ratios but considered what I experienced to be excellent. Activities : A coordinator is assigned and is very resourceful in providing up to 7 scheduled activities per day to include Field Trips. Some activities include fees. Food service is clean and staffed with attentive staff. There is emphasis on making comfortable. There 2 selected courses each meal. There are alternative selections not as all encompassing. Diet needs are accommodated with notice. Food is very good with variations in selections. Grounds well kept. Emphasis is on the staff and leadership focus on those needing care. Cost: I found to be pricey. Key take away ; availability, staff, physical plant and not for profit vs Corporate Owned.

For the most part it's all been good. Some of the food could be better but overall she likes it. I would recommend it to others.