Gardant Management Solutions

My mother-in-law has been living at Heritage Woods for almost 3 weeks now. The location is ideal, as we are only a few miles away from her. The apartment was clean and ready for her when we moved in. The maintenance man was extremely helpful in getting pictures up, etc. We are mostly happy with everything - the CNAs and everyone that assists seem very kind and helpful. Two concerns: I wish they had someone at the front desk 24/7, but they do not. Perhaps not a big issue, but it makes me wonder about security. Secondly, I stayed to eat dinner with her one evening and was concerned when one of the residents stated that the kitchen uses mostly frozen, prepackaged foods, rather than creating meals from fresh foods. I need to ask about that. Other than those two things, we are pleased.

My father-in-law, who has early dementia, became quickly acclimated to his new apartment. We are very please with the patience and friendliness of the staff.

We just moved my in-laws into Reflections this past week. They love Reflections. Everyone is so nice and helpful. Their apartment is wonderful and they were able to keep their dog. They love the food and the neighbors. This is the perfect place for our parents and once they are settled in they will be so happy about the move. Thanks to Kim who was wonderful to work with.

Overall we've had a very good experience with Heritage Woods! We had a bit of a rocky start due to some miscommunication with the caregivers, but they resolved things quickly and they have been great ever since. They're very quick to resolve any issues, or answer any questions that we've had. It's a nice clean facility, the staff are all very friendly,

Heritage Woods was such a blessing if a find! Answered all of my mother's needs with affordability. Bonus: no hidden up charges for medication dispensing or increases in needs.

Out of concern for our parents welfare, my brother and I decided it was time to consider an assisted living environment. This being our first time at this task we were unsure of where to start. We entered assisted living into the computer and A Place for Mom came up, after a few questions we were advised to check out Heritage Woods in Moline. We set an appointment and were impressed immediately with the professional assistance they offered us. The tour of the facility was absolutely wonderful and the employees and residents were so friendly! We knew this would be a place our parents could flourish ! Activities are offered along with social gatherings, which are vital in out parents daily lives. After residing at Heritage Woods for a few months now , our parents are settled in and very satisfied with their children's decision to move them into Heritage Woods of Moline.

It's good so far. I was very impressed with the people there very responsive, and cheerful. She complains a little about the variety of the food. They have a vegetable garden and it's bright with a lot of windows with some natural light.

It's a beautiful facility, a lot like Arden Court. A little more personal and it's not a four-beds-in-a-room kind of place.

I visited The Fountains in October and found the employees pleasant and helpful. The apartment I visited was clean.

My mom seems to like the activities. She just played bunco today and she was all happy. I do like the friendliness and openness of the staff there. They seem to know everybody by name and when you're visiting they recognize who you are and who you are there to see. My mom said the food is pretty good. Based on the cost, benefits, and the location, Heritage woods had the best value of all the places we saw. It was close to my mom's friends.

Heritage Woods is a very nice community and we love it. Our loved one needs memory care and because they had no opening yet they allowed us to move into assisted living until a memory care slot opens. They keep the community in immaculate condition. They offer a great value compared to the previous community our loved one was in. The activities director is just wonderful but they could use a little more activities. I think one reason they don't have as many activities is because more people are independent and some even have their own car. We are paying around $3,700 a month. We really love Heritage Woods and are pleased with what they are doing.

They could encourage the residents to participate in the activities a little more instead of just giving up. It is a very nice community that is very well maintained. The staff is really friendly and they offered a great price. It seems like they could be a little more professional when it comes to the lease agreements, if any changes occur it should be reprinted with the proper corrections.

It's hard to write anything negative about The Village of Westerville as their staff were both attentive and kind. The place is large which is both good and bad. Its good as they have a large group of residents which makes meeting new people easy. It's bad because staffing such a large facility can be tricky. I say this because during our tour we noticed an odor in the main common area. It was clear to us that one of the residents had an accident but we didn't notice any staff trying to find the source. I know accidents happen, but not seeing their staff investigating was a bit of a letdown. Also, with the facility being so large, renovations take longer. They are slowly fixing the place up which is good as it is dated in areas. My mother's 3 day stay was good. Her only complaint was the food was overdone and hard to chew at times. In closing, we opted to go with a similar community that is newer and it ended up being less expensive.

My mom was only in Bardwell for about 4 months. when she was there the staff took very good care of her and her needs.

Attentive staff. Clean facilities. Food quality above average, quantity adequate. Staff and management strive to please. Cost for stay more reasonable than other local facilities

Bardwell is nice. The staff is friendly. This was the one place that had independent living apartments which is what I wanted. Activities are here but not well attended. There aren't any on Saturday and Sunday. Food is the biggest issue. It's mediocre at best. Sometimes there are two choices, not always. Lunch and dinner are scheduled for specific times but always served late to wait for stragglers. Most folks don't like it and it seems like it's for staff convenience. As to cost, you're all too expensive

Best: food, worst: nursing staff notifying us that dad was throwing up in his meals...which was cancer

Our experience was not top knotch. Mom often asked for soup but rarely did they serve it maybe 3-4 times a month. Care takers tended to tell mom to try doing it herself and then walk away [fee removed] a month for a roof over head... Meals that could be improved and assistance with easy tasks could definitely be better. Fellow residents were saying the same thing as we personally know other families that have their loved ones living there. Convenience for family to visit is a plus. They have large rooms for gatherings. The Dr. Appointments, drop off and pick up could take as long as 3-4 hours. Elderly people having to wait sitting in their wheelchair unacceptable. Housekeeping is on a schedule but it's their schedule not willing to accommodate a resident taking a shower. They prefer to show up as they feel. 9 am one week 1 pm the next not knowing when they'd arrive irritated Mom. Little things but when life is short small accommodations make life happier for residents. Mom passed on [date removed] and our family is grateful she had a place but our expected care was less than occurred. If she hadn't passed we were seriously looking for another place of residence.

What we like the most about White Oaks are the activities and the activities staff. It is a clean facility with friendly front office staff. Yes, we would recommend this community to other families who may need a place for their loved ones.

The experience has been very good. Any problems that have popped up was taken care of after a call to the office.