Gardant Management Solutions

Heritage Woods was such a blessing if a find! Answered all of my mother's needs with affordability. Bonus: no hidden up charges for medication dispensing or increases in needs.

Out of concern for our parents welfare, my brother and I decided it was time to consider an assisted living environment. This being our first time at this task we were unsure of where to start. We entered assisted living into the computer and A Place for Mom came up, after a few questions we were advised to check out Heritage Woods in Moline. We set an appointment and were impressed immediately with the professional assistance they offered us. The tour of the facility was absolutely wonderful and the employees and residents were so friendly! We knew this would be a place our parents could flourish ! Activities are offered along with social gatherings, which are vital in out parents daily lives. After residing at Heritage Woods for a few months now , our parents are settled in and very satisfied with their children's decision to move them into Heritage Woods of Moline.

It's good so far. I was very impressed with the people there very responsive, and cheerful. She complains a little about the variety of the food. They have a vegetable garden and it's bright with a lot of windows with some natural light.

It's a beautiful facility, a lot like Arden Court. A little more personal and it's not a four-beds-in-a-room kind of place.

I visited The Fountains in October and found the employees pleasant and helpful. The apartment I visited was clean.

My mom seems to like the activities. She just played bunco today and she was all happy. I do like the friendliness and openness of the staff there. They seem to know everybody by name and when you're visiting they recognize who you are and who you are there to see. My mom said the food is pretty good. Based on the cost, benefits, and the location, Heritage woods had the best value of all the places we saw. It was close to my mom's friends.

Heritage Woods is a very nice community and we love it. Our loved one needs memory care and because they had no opening yet they allowed us to move into assisted living until a memory care slot opens. They keep the community in immaculate condition. They offer a great value compared to the previous community our loved one was in. The activities director is just wonderful but they could use a little more activities. I think one reason they don't have as many activities is because more people are independent and some even have their own car. We are paying around $3,700 a month. We really love Heritage Woods and are pleased with what they are doing.

They could encourage the residents to participate in the activities a little more instead of just giving up. It is a very nice community that is very well maintained. The staff is really friendly and they offered a great price. It seems like they could be a little more professional when it comes to the lease agreements, if any changes occur it should be reprinted with the proper corrections.

Our experience was not top knotch. Mom often asked for soup but rarely did they serve it maybe 3-4 times a month. Care takers tended to tell mom to try doing it herself and then walk away [fee removed] a month for a roof over head... Meals that could be improved and assistance with easy tasks could definitely be better. Fellow residents were saying the same thing as we personally know other families that have their loved ones living there. Convenience for family to visit is a plus. They have large rooms for gatherings. The Dr. Appointments, drop off and pick up could take as long as 3-4 hours. Elderly people having to wait sitting in their wheelchair unacceptable. Housekeeping is on a schedule but it's their schedule not willing to accommodate a resident taking a shower. They prefer to show up as they feel. 9 am one week 1 pm the next not knowing when they'd arrive irritated Mom. Little things but when life is short small accommodations make life happier for residents. Mom passed on [date removed] and our family is grateful she had a place but our expected care was less than occurred. If she hadn't passed we were seriously looking for another place of residence.

What we like the most about White Oaks are the activities and the activities staff. It is a clean facility with friendly front office staff. Yes, we would recommend this community to other families who may need a place for their loved ones.

The experience has been very good. Any problems that have popped up was taken care of after a call to the office.

This feedback is based on the past [date removed] that our mother has lived there. The quality of care has varied throughout the past year. Recent turnover of key personnel has rounded this score down. The past 2-3 months the quality of meals has gone down after the departure of the chef. Yes, I would recommend them in spite of my relatively low/average rating. The Executive Director, [name removed], is simply excellent! He is caring, hardworking, hands-on, and empathetic. As such, I can confidently say that he knows areas that need improvement and is doing his best to take action to resolve the present challenges.

There have been some less than nice staff members, and the now gone director was a terror. The common areas are very clean. Her apartment, which supposed to have full maid service once weekly, is too often skipped. The majority of staff are wonderful, but a few spoil it for others. The quality of the food has taken a large step up with the new chef in charge. The horrible director who left killed off most activities, and they have yet to come back, but what they have are nice. The value is excellent

From the executive director to the receptionist at the front desk their staff is very friendly and helpful. They remember names and events to help the resident and family to feel like they matter. The secure locked doors and gated parking lot make my step-mom feel safe. Response time on request for help is the one thing they could improve on. Their relationship working with outside providers for physical and occupational therapy is exceptional.

I moved in in July and I have found this place to be welcoming and happy than where I was before. I play Euchre, and enjoy the meals. Breakfast is my favorite. I really like when the Gemstones come and play for us. I like to sing along with them.

We picked Heritage Woods of Minooka, because it was close to our house, and offered financial assistance. I don't need to recommend it or not. Most people that go there don't have a choice because it's the only place they can get in. My advice is to read every single word of the fine print on any financial paperwork that has to do with Medicaid and get all of your questions answered. Ask different people until you get your questions answered. We had a *mostly* good experience except for the financial office. Also people should be made aware that they do literally zero medical help if the tiniest thing happens they have to call an ambulance and that adds up fast and it's unnecessary drama. Their numbers did not match anything that we got from the financial office and we got nothing but arguments from them no real explanation. We did feel like she was safe, comfortable, and genuinely happy there which was very important but after everything that happened I'm happy I never have to speak to anyone there again

White oaks felt more comfortable and lost similar to apartment living which is what my dad was used to. There are a lot of bright windows and large hallways and don't feel cramped.

Everyone is very friendly and helpful. I can't say that he's happy but he is adjusting in a healthy way. Based on the experience we have had, we would recommend this community to other families.

She loves the socialization of the community. Communication with the director needs to be approved. Also, the food needs to be improved.

This review is for the dementia side of Heritage Woods- I feel like they need more staff and they need to talk to each other more about the residents. I was there all the time so I made sure my moms needs where taken care of. But if I had questions about my mom some staff had no answers so I felt like I had to talk to everyone to find out information. Overall it was a okay place for my mom but you need to stay involved with the care.