Frontier Senior Living

Your nurse named [name removed] is very rude and unprofessional. Train your staff on how to be polite. She's raising her voice and is very unsrespectful. How could you have a staff like that if you are caring for old people?

I will never use this facility again. After Mom stayed there a few days and was returned to our home, she arrived in poor condition. She had half of her undergarments on and she was soiled. There was dried vomit on her face. Another resident's narcotic prescriptions were given to us. Her medications were missing, so I had to drive back there to pick them up. One of them was lost. It took two days at home for her to recover. In spite of a verbal agreement from the director that Mom's clothing would be washed, it was not. The soiled clothing was in plastic bags in her suitcase. Our CNA visited the director's office to address concerns, but he went into his office and closed the door.

For the amount of money you will be paying at this place it is really lacking. Activities do not get done. Short staffed, nurse that does not complete assessments, lack of supplies including gloves for staff.

The building was nice, now it smells, carpet is dirty. One housekeeper doesn't have to do any work because she is a friend of the VP of the company.The laundry person is the laziest of the whole bunch, but if the manager tries to get them to actually work, then they claim it is a hostile work environment. What a bunch of BS! Nurses and caregivers spend most of their day outside smoking while the residents lay in their wet beds.

Arbor Terrace is an independent living facility, that could be a great place for my love one, but because of the fighting between the HHA i declined! The manager Jackie is rude to the HH workers and is nice to the competition is unprofessional. It should be the family decision who they want to receive care from. To hear her tear up one company and not the other, who needs that headache. Well i moved my loved one to cypresswood and they have a beautiful building and i love the HH service and the nurse, Rhonda is AWESOME!!!

My mother lived at Keepsake for 16 months. When she moved in she had no major health issues except needing oxygen 24/7, and being 90 years old. She walked with a walker, (because she didn't want to risk falling), she basically took care of herself with the exception of needing assistance with showers (again, because she didn't want to risk falling). She had never fallen prior to this time, did not have any skin issues out of the ordinary. By the time she passed away, she had skin issues so bad they would bleed on her bottom and under her breasts. The staff was aware of the Power of Attorney Health, and that the POA-H was very involved in Mother's care. I was there almost daily for a minimum of 2-3 hours at a time. The administration was instructed to not change, add, decrease or alter any of Mother's medication without consulting with the POA-H before doing so, at the the POA-H would also consult with the primary physician on any changes. Three months after Mother moved in, someone on the staff decided that one of the medications needed to be increased. No one in the family was notified, including the POA-H, prior to requesting the Doctor to authorize the change. The medication was doubled, and adversely affect her, causing her to start falling multiple times each day every day for a week. Each time she fell, she was getting large skin tears on her legs and arms, and almost in a coma. We were informed by staff that she was deteriorating and that we needed to call in Hospice care. The first visit by the Hospice nurse is when we were told about the increase in the medication. When staff was questioned as to why they had gone against family wishes - as we knew the adverse effects and could have prevented all of the devastating issues - they could/would not give us any reasonable explanation. Mother never did get back to anywhere close to what she was before they overdosed her. She never walked again, instead having to be in a wheelchair. Also, according to the facility policies, all residents are checked on every two hours (bathroom needs, hydration needs, eating, whatever). Mother was routinely left in her wheelchair for long (5-7 hours) with no one around to help her to the bathroom, consequently she sat in wet under-ware, which lead to the sores on her bottom, which lead to us having to take her to the local hospital's wound care center for treatment. Keepsake staff would not administer wound care routinely, nor follow their own protocol in taking her to the restroom routinely to help in the healing of her bottom. When the POA-H would bring up that they needed to assist her to the bathroom (over a period of months) their standard response was she is incontinent. She wasn't, if someone was around her, she would tell you she needed to go, and if someone would assist her, she went. Long story short - DO NOT PUT YOUR FAMILY MEMBER HERE UNLESS YOU ARE DESPERATE!! On several occasions the staff would ignore or misconstrue family requests/instructions. Also, the staff situation was like a revolving door. The entire 16 months Mother was there, only 2 CNA's were there the entire time. Hire one, lose two, hire two, lose three, majority of them only staying a couple of weeks. Even the Director of Nursing position changed twice. Only the kitchen staff and the Administrative staff was the same the whole time, other than the 2 CNA's. One CNA even told us they could be made to work a 20 hour shift, be off 4 hours, and have to work another 20 hour shift! That is a 44 hour time period with only 4 hours for sleep!! How well do you think those CNA's were performing after the first 16 hours? Is that even legal? It certainly isn't in the resident's best interest or safety!!

I brought my mom here and would come visit everyday so I soon got attached to other residents as well and saw horrible care given to them. I saw residents crying that were being ignored and residents they never even got out of bed. The only time I witnessed good care was on swing shift, Mickey was an amazing med aide and for that I think her. The only caregivers I felt cared were Sydney , Janet, Brittney, and Vicki and for that i also thank them. I felt as if my mom was very unsafe unless she was in there care. I moved her to a new facility and she's doing much better than she was when she was at Arbor Oaks, and she still asks about those 5 caregivers who I sadly heard resigned not long after mom left. I would not recommend this facility to anyone!

Used to be a great place. Entire staff I dealt with moving mom in (director, nurse, and the tour guide) are gone, along with several care staff I felt comfortable with. Not only did nobody bother to contact me but the people that replaced them seem cold and uncaring. Activities and food are still acceptable although the frequency of entertainment has decreased significantly during th past month. I see horrible caregivers and nurses (mom was once left for almost 2 days without being checked on) The staff that took over from the locked side were correcting things but it does not look hopeful now. A nurse named Carmen and another named Shelley have gone above and beyond to try to help my mom but given the way staff is treated I don't expect them to stay long. If you would like your parents to live in a safe and caring place I suggest you seek other options. I am looking for alternate options for my mom as are many other families.

This is for home health solutions, the home health company that gives care at Westminster. I have absolutely no faith in them, as a matter of fact they're also involved with another place and the second I found out about that I crossed it off my list. I wouldn't move her there if it was free. They kept coming over and seeing her after I told her they were fired because they were continuing to bill her medicare and I couldn't get someone else in until they stopped. So finally they stopped and wrote me a letter saying services had been terminated. i was furious with the care they had given her.