Frontier Senior Living

The place is beautiful and clean, because it is fairly new. The staff is nice but not knowledgeable with illness. They only know how to care for old healthy people. My Mom went in on a temporary basis to heal a wound on her leg. They had no clue what to do, every doctor, therapist is called in on side jobs, they have no doctors on staff on a regular basis, they come one a week. They dropped my mother twice, 1st time leading to a stroke and taking her by ambulance to the hospital, then returned to The Landings, the 2nd time they dropped her when changing her bedding. Her arm was broken in many places, bruises everywhere. They would not change her because her arm was broken. They would not even splint it. They made me go to the store and buy a splint and put in on myself so they could clean her up. My Mother died the next day. This place is the most awful place, do NOT let a loved one go there!!!!

Escalante bought coventry a little over six months ago and has completely destroyed what was a nice community. Staff are quitting in droves. THey dining room no longer complies with state law or nutrition requirements. Management and every level fails to return calls, follow through with promises and clearly doesn't care. When discussing our concerns with one high level administrator we were told "call the state if you feel you need to". The only reason my family member is still there is she has friends and a few care givers that she is genuitely connected to. THis company is publicly traded and for profit and it shows - they only thing guiding them is the $$.

There have been issues with medication, food, and being understaffed. There have been unreturned phone calls. The management within the community is trying but they don't get support from upper management. Unfortunately, they were purchased by a corporation that just doesn't care. The community is not as clean as it should be in the memory care unit. Fresh paint, and clean furniture would be nice. Most of the rooms don't have wheelchair accessibilityin one of the memory care areas.

There was is so much from top to bottom, inside and out that needs improvement - we moved our loved ones out because it was not a safe environment.

After months of working with their sales team, making plans with our mother and getting ready to move her in, they pulled the rug out from under us. Don't believe a word they say. Get everything in writing. They are all about the almighty dollar.

My sister-in-law has lived there for nearly 4 months, and we’re in the process of finding her a new home. She's morbidly obese and in a wheelchair, and she needs help going downstairs to eat, dressing, cleaning her room, showering, and changing her diapers (she's also incontinent). She also needs skilled nursing to treat her lymphedema and cellulitis. That's a lot but this facility promises they can do it all - for a price, of course. At first, everything was great, but it quickly took a 180-degree turn. And I can't count the times I've complained to management - 2 executive directors, their head of skilled nursing, and even one of their Regional VPs - all for naught. So the facility is short-staffed... that's not my sister-in-law's fault. She isn't getting any price break for services not rendered. I'm giving this facility 1 star only because there is no option for a "0". I strongly don't recommend it to anyone. And FYI – the last 3 reviews are from people who only did a “tour”.

I went two weeks, I think for tour staff members on phone while residents siting on dinning room almost falling out of wheel chair, and activities director wasn't no where to be found so idk why they lie on pages, they put themselves on page the clean ect, activities only 4 people participate lier, hall ways smell bad pee all over musty..

We were not impressed with Keepsake Village. When we pulled up we knew this would not be the place just because of how the grounds looked. It felt very institutional.

I came to visit my mother @6pm and she was very very soaked I asked one of the carestaff for help. She told me not right now & gave me a really bad attitude and looked like she didn’t even know what to do the facility had an uncomfortable smell not overwhelming but there. Absolutely not. Take your loved one ANYWHERE ELSE PLEASE.

I LIVED AT COUNTRY SIDE LAKES FOR ONE YEAR. I AM A RETIRED TEACHER 35 YEARS AND A USAF VETERAN. IT WAS HORRIBLE, HERE’S WHY – FOR 3 MONTHS RESIDENT UPSTAIRS KEEP TAPPING ON MY CEILING – WOKE ME NEARLY EACH NIGHT, DISRUPTED MY DAYTME. MANAGEMENT SAID THAT THEY WOULD MOVE HIM. THEY NEVER DID, DID THEY REALLY CARE ? FOR $ [price removed] DOLLARS, MONTHLY, THIS WAS UNREAL. WORSE, THE PLACE IS 30 YEARS OLD, BACK THEN, WORKERS USED GLUE TO ATTACH BASEBOARDS AND FLOOR THRESH HOLD PLATES. WELL A THRESHOLD PLATE CAME OFF AND I FEEL. GOT TWO XRAYS, THE MANAGER TOOK ME FOR THEM, NEVER EVEN ASKED HOW I WAS DOING. I GOT A CRACKED RIB FROM THS INCIDENT ! IT OFTEN KEEPS ME FROM GOING TO SLEEP,

Put my mother here to recover from a wound on her leg in [date removed]. In Sept they said my Mom slipped out of bed. They dropped her, causing a Massive Heart Attack, they took her to Glenbrook Hosp who said put her on hospice as she had a DNR, 3 wks later on Tuesday she was doing best I've ever seen her since she was there. That Friday they found her at 5:30 am on the floor. They claim she said I was getting up to go in the bathroom to wash her face. She couldn't speak or walk. They called 911 and they put her back in bed, never noticed her arm was broken. They wouldn't clean her up with a broken arm, I asked The Landing to do it, they said we can't, I asked Hospice nurse to do it, they said they can't. So I asked if I go down the street to Mark Drugs and buy a splint and put it on her, then will you clean her up. They agreed. So I went and bought an arm splint, put it on her. They did then. And I will never forgive or forget what they did to my mother.

Poor communication and promises not kept. Renters beware!!

One question I wish had asked is how they handle dementia-related behavioral problems. They have a three strikes and you're out policy, so just be aware of that. Their idea of dealing with things was putting my loved one in a psych ward and increasing his meds. In looking for a new place, they would ask why we were moving. And once I told them, no one wanted to take him, which put me in a really difficult spot. It was a horrible situation all around.

My loved one needed care, assistance, and help. We were under the influence and impression that our loved one would be getting the help. The staff and community gave our loved one the bare minimum. Due to COVID protocols, we were unable to know exactly how our loved one was being cared for. The only way we were able to see our loved one was looking in a window to visit them. The next time, we saw our loved one our loved one was very weak since they weren't eating, and we saw our loved one via a plexiglass divider. The staff never should have put our loved one in a wheelchair to see us due to being so weak. The staff allowed us to go see our loved one near the end of their life. As the family was visiting we could tell our loved one was not comfortable and seemed to be in pain. The staff never took care of my loved one's pain. Our family have some painful memories of seeing our loved one being uncomfortable. The person at the font desk was very kind and welcoming. I would never recommend this community to others.

I’m not notified in a timely manner when my mother needs refills on her prescriptions. Once they notified me 5 days !! AFTER she ran out. The most recent incident mother had only 3 days remaining on one med when I was notified she needed a refill. One nurse even went as far as falsifying moms chart, documenting she had given mom med that she had ran out of. On a not so serious note, the cable satellite service is horrible. I notified the so called President of cedar bluff in Mansfield, [Name removed] on [date removed] of this issue, which at that time she stated she was aware and other residents had complained as well. She said she would get back to me with a resolution, as of [date removed] I’m still waiting for the resolution. As far as I’m concerned the administration leadership is horrible and just full of excuses and fluff. They listen to your concerns but DO NOTHING to resolve them. I would move my mom out of there in a heartbeat but my mother loves the residents she’s made friends with and majority of the support staff. It would be a great move for me but not such a great move for Mom right now. This place stresses me out and I have little trust in them.

Pretty facility, but lacks in proper staffing and care. Our mom was injured here so much and no one documents the injuries or knows how it happened. Mom broke a leg, many bruises, black eye, and bruised swollen knee that she could not walk on. They need cameras and staff accountability. We moved our mom and are very happy with her new care. Sadly, we do not recommend The Courte.

Our mom has lived at the Courte for a couple years. Mom moved in shortly after The Courte opened and we recently moved her due to lack of proper care. We realize when mom moved to The Courte it was new so staff changes would happen, but they continue to run thru staff like water. Every position from management, nursing, care givers to housekeeping. Our mom fell and broke leg with 2 caregivers, she's had many bruises, black eye, bruised swollen knee; no records of her injuries or what happened to her. Every time we turned around it was something else. We've found up to 6 caregivers behind closed doors in the nurses office; using their cell phone, chatting with one another; shocked to see us open the door. No one on the floor providing care.

Most of the staff seems to care about the people in this facility. However, the management is neglectful and uncaring and hard on the staff. The management creates a miserable environment and a high turnover rate. Within 2 weeks of living at this facility, my grandmother fell and broke her hip. I understand that accidents happen and old folks fall however while living here she also received multiple black eyes and severe had bruising on her forehead. I have photos and they would best tell this story but that would be an invasion of my grandmother's privacy and I wouldn't want to do that to her. I have witnessed this facility force opioids on my grandmother despite her refusal verbally and her spitting out the medication. Other times she would be so overly medicated she could not consent to receive the medication and they would just give it to her anyway with a syringe. Multiple staff members told me if they did not do this they would be reprimanded by management. They did not allow my grandmother to maintain any dignity whatsoever. Luckily my grandmother was removed from this facility several months ago has been living just fine for over a year without being overly medicated and with her dignity intact. All of this- despite the Autumn Leaves and hospice claiming she was going to die within a week just before we removed her and took her to the hospital. Methodist hospital diagnosed her with either " being poisoned or being extremely over medicated". I also advise caution when selecting a hospice company I would go with a nonprofit one - do not choose [Name removed]. Do Not put your loved one in Autumn Leaves- do more research - there are other options. Even if you are just trying to find a place to put a difficult relative so you don't have to worry about them anymore - trust me - no one deserves this place. You don't have to choose between an extremely expensive facility or a state-run facility. There are nonprofit facilities which have a more humane approach to caring for the elderly - even those with memory loss. My grandmother is now at a different facility and although the food is terrible- the staff is impeccable the doctors are wonderfully attentive and the management has been fantastic and compassionate. And they are willing to feed her the food that I bring her. Although I don't wish memory loss on anyone, I am grateful that my grandmother doesn't remember her time at Autumn Leaves of Cypresswood. When visiting these kinds of facilities make sure that you stay overnight several times randomly so that you get a full understanding of the environment especially at Autumn Leaves of Cypress Wood. Do not just visit for 15 minutes and think you're going to get the whole picture- there is a lot going on under the surface. If your loved one is not going to harm another person or runaway I do not advise putting them in Autumn Leaves ever. If they just have some memory problems you definitely have other options And honestly even if they are harming themselves or others- just look elsewhere - as I wrote before- NO ONE deserves this place.

Memory Care was "carved out" of A.L. Rooms. Trash not emptied. Closet doors fall off tracks. Call lights not answered for 30+ minutes. Food arrives cold because it comes from other side of the building. Med aides unfamiliar with drugs and their usage. Controlled substances "disappear". Residents hair rarely washed. Snacks not offered in M.C. Residents not brought to meals in M.C. Locked access to M.C. does not lock for 15-30 sec after someone enters or leaves.

Our family toured the Wentworth and had decided to place our loved one in the memory care unit. [name removed] was welcoming during the tour, and after. always greeted us with "Hello Friend." We gave a deposit, paperwork, a doctor's physical and then, later on, found a better fit in a family style Alzheimer's Association approved group home. I emailed her to let her know we were going a different route. Instead of emailing me back, I had to call, and was curtly told, "Your paperwork is in a folder here for you" I did not get transferred to [name removed], as I asked. Then, when finding that the doctor's physical was NOT in the folder, I was, again, curtly, directed to [name removed], the executive director, who told me I could not have it as my father was not a resident! I am the one that supplied it, and I could not have it back! I insisted I was shown her 'shredding it." The staff is nice until you take away the $1500 deposit and the future $4300 a month for a shared room, and then, they won't return an email or greet you. Glad we chose a different location.