Frontier Senior Living

I went with friends to see their mother at Pheasant Pointe. While there, I witnessed 1 staff member doing her best to care for 10 clients, while another staff member was focused on her phone, oblivious to what was going on around her. This was unacceptable to expect one person to care for so many clients, with so many different needs. My friends were there as they had concerns. They were informed on Friday, that a staff member felt their mother had a UTI. No medical help was provided to their mother and they knew that this could become serious in elderly people. My friends chose to take their mother to urgent care, on Sunday, where it was confirmed, that she did indeed have a UTI. This could have turned into a serious situation, but thankfully it didn't!

Horrible place. Understaffed, over-medicating the patients so they don't have to watch them, and management doesn't do what they say they are going to do. My mother fell over 25 in 2 months.

Since we moved in 5 months ago the facility has declined greatly. Several of the administrative staff have been replaced . The maintenance and housekeeper have both quit, therefore the facility has become unclean and the rooms are not being cleaned properly. We were promised a shower three times a week but if we are lucky once a week -if we complain. The caregivers are not answering the call lights in a prompt manner in the night. I don't think there is a good training for them to attend to residents with dementia. The caregivers are expected to do more than caring for the residents, like house keeping, feeding, cleaning rooms laundry, etc. The meals are always late and the times have been adjusted to accommodate the schedules of the caregivers.

My dad was treated terrible at this place. I feel bad that I didn't take him out sooner than I did. The people trying to get me to sign on the dotted line were very friendly, but the actual caregivers were cold, unfriendly, and unhelpful. The care was horrific. The staff seemed to be completely unaware of the needs of a person with dementia.

these people are complete incompetents. I wouldn't leave my dog with these morons

My family member has been a resident at the Washington Gardens for several months. The facility is clean although they run out of necessary items such as facial tissue, paper towels, or soap. My main complaints are: 1. The facility is grossly understaffed: 2 caregiver for 24 residents. They do not or can not address each resident's needs. Hence, some residents do not get assistance in timely manner. 2. The quality of food: They heat frozen food for the residents and there has been an occasion that the residents were served decaying canned fruits for dessert. They even serve hot dogs for dinner regularly. I like the location since it is close from my residence. However, I am sure not sure whether I made a good choice at this time.

I went on a tour here and the staff was nice and answered all of my questions. There was an overwhelming smell of air freshener or chemicals to cover up the smell. The walls were painted stark white and you can see all the dirt and handprints on the walls. It was on the expensive side. We went into the memory care unit and had to immediately leave because of the smell. The dining room tables were covered in plastic for as much money as one would pay they should have cloth table covers. And they had no common areas. The apartments had just a dorm size fridge that was really low for an elderly person would have a hard time using I think.

My Father was here for only two weeks unfortunately. When they first assessed him they knew he was combative and they still said it was okay and they could handle him. They do charge a non-refundable community fee of $3,000. After a little bit, I started to think that the assessment wasn’t real or detailed at all. When he became combative, they ended up bringing him to the hospital and said that they couldn’t handle him anymore and he was not allowed to come back. I feel like they could have done this in a more professional manner. I would not recommend this community for people who are combative. However, it is a great facility for residents who just have dementia. It is a locked down unit and they have a little outdoor are that is also locked down. The staff is very attentive here.

I wound not take a loved one here again. They are trying to make the most money off each patient. The Doctor and Manager seem to not have the patients best interests in mind. The caregivers and Nurses are caring and did great with the patient but they are overworked. The ratio of caregivers to patient needs to be fixed. Found my dad in a comatose state a few times and wet through a few times. I would not take a loved one here again.

Entered Silverado Feb 2009 and care was excellent because people were up and walking with no meds but sudden change in 2012. Management went to the dogs and residents were getting sick and put on Hospice for extra care I believe to supplement income because everyone was leaving. Frequently only 2 or 3 employees would show up for work. [Removed] was new administrator in 2012 was a huge mistake. She was a horrible administrator. The help left and she made false reports to police to run residents families off for reporting the facility to DADS and APS. The doctor would lie to the families and the administrator would lie about the families also. Don't put your love one there

Staffing is like a rotating door, Executive director is either incompetent or just doesn't have the training needed for a memory care facility. She is not involved and lacks leadership skills and compassion for the residents and families. Caregivers always seem to be understaffed and expected to do laundry, activities, food service as well as caring for residents. Cleanliness of the facility is hit or miss as they seem to have trouble maintaining a housekeeper. Much of the time residents sit around with nothing to do but wait for the next meal. Other than a glass of orange juice at breakfast, water is the only beverage offered. This was the decision of the executive director. At more than $7,000 a month one would expect a variety of liquids. Breakfast and lunch are well prepared, dinners are less than desirable with repetitive plates served containing tater tots and half of a tuna sandwich. Nurse has also been a position that has had a good deal of trouble with maintaining. The latest flu outbreak is a good example of the lack of supervision and regard found at Catalina Springs. The flu was rampant yet the director failed to notify the health department, failed to put up appropriate warning for visitors on a holiday weekend and failed to notify the health department. Staff, holiday visitors and residents continue to suffer from the flu outbreak because she couldn't (wouldn't) be bothered even after many family members requested she take action. I would never recommend this facility, not until they find staff to manage appropriately.

No one at the front desk. Not on the ball.

Did not like the facility atmosphere.

When our family member first became a member of the Autumn Leaves community in July of 2013 we absolutely loved it. As soon as we walked through the door to visit we were welcomed by the staff that knew us by name and shared information and stories about our family member. The staff went out of their way to let us know how she was doing at all times. We felt comfortable and like a member of the community. We loved all the staff, unfortunately that is no longer the case. I would no longer recommend this facility. The level of care has changed dramatically. We were rarely given updates on my family member's condition and even though we visited frequently many of the staff had no idea who we were including the director for several months. There is a definite change in the culture. The one bright spot is the activities director.

I wouldn't recommend it. When we first chose them, they did an assessment, and they filled out a care plan, and deemed that she needs to have the highest level of care. I have to be there all the time, she has had all kinds of incidents. They don't have enough staff, it's what the government requires, but it's not enough. If they don't need a lot of help and they are mobile it might be okay, but they don't get any interaction, and there is no stimulation. I was sold a bunch of bull, they tell me that they care and are compassionate. The staff doesn't read charts, just the nurse. She basically gets left in the bed, or sat in her chair or wheelchair. It reminds me of one flew over the cuckoos nest. Since her food has to be pureed, it will sit in a bowl while everyone is eating, and let it sit until someone can get up to feed her, and it's just everything on the plate, put in a blender like pig slop. Go spend a few days, and not when they know you are coming, before you move there. My loved one went in walking and continent and now she is incontinent and can't move.

Please remember that this is the place that my father lived at briefly. I would not recommend it to anyone! It should get 0 stars,

This facility is very clean and nice. The care however is not for Residents with any degree of behavior issues. Once the dementia/Alzheimer's resident is at the stage of behavior change this place is unable or will not take care if the resident. They should not advertise that they will take care of these residents. They do not implement drs or hospice plans. The management leaves a lot to be desired. They have had 3 directors in 18 months. The current director is rude and send to not care. The nurses prefer to not be bothered. I would not recommend placing my loved one in this facility. We had to move ours for their safety.

Originally we liked the facility, but they did not handle my father properly. We explained everything to them about why it was time for him to be in a facility - anger, hitting, everything. They said that they were trained and could deal with it. There was a bidding war going on to see who could get him. They offered specials etc. but we feel like we were thrown into a boiling pot. There was an incident where he tried to get into bed with another resident thinking that it was his wife. He has Alzheimer's! The staff told him that his wife would be in his room, but when she wasn't there he threw the table and the staff had to call 911. They had said that they would take anyone, but once this happened they said that they could not handle him. The director got fired right after my dad left Arbor Oaks, probably for letting him into the community. They never did an official evaluation, and they didn't document the incident in any of their notes. They dealt with everything very poorly. The staff was distant towards the residents. We liked the building; it was big and beautiful. My friend had his mom there and it worked out well. That's why we ended up choosing it. After he left they distroyed all of his medication but didn't even know which medication they had distroyed. He was only there 11 days and we were charged for the full month. We want a refund.

Within 36 hours of my loved one being in the community, my loved one fell three times due to no staff was watching my loved one. Between hospice and this community they hastened the demise of my loved one. They weren't proactive in trying to keep food or fluids going into my loved one during their stay. The community and family would have meetings and they would be non-productive about my loved one's care. I even wrote letters to the community about my loved one's care and the concerns I had about this. This place is BAD!

One of the aides, [name removed], was so cruel to my parent it was horrifying. They put funny masks on their Dementia patients and think it’s funny to belittle these people. Especially, [name removed]. She can be quite cruel.