Frontier Senior Living

Former resident uncaring staff Noisy felt not wanted very few activities My children took me out a bad place They took me home where I belong NeverAgain it was very lonely there Even the residents kept to themselves

My loved one was previously a resident at The Landing on Dundee Senior Living and the experience was terrible. Based on our experience, I would never recommend The Landing to anyone.

My loved one was previously a resident at Escalante at The Lakes and the overall experience was terrible. I would not recommend this facility to others.

The place is pretty and the food is amazing but there is a CONSTANT turnover in staff. I see the "nurses" sitting around a lot. Not many activities on the Assisted living side. I thought there would be more help than there is.

Since Frontier Management took over the property for the owners the cost of living here has sky rocketed. I feel like only my money matters to them. No familiar staff faces because there is so much turnover and agency staffing. The young people working here only care about getting a paycheck and have no interest in me what so ever. I grew up in Fredericksburg and do not understand why the owners of the building would want Frontier Management hiring a nurse who is a bully and rude. I feel sorry for the residents who are paying so much extra for medication management and do not receive their medication as prescribed. The nurse is a big bully to workers and residents. Screaming at workers and raising her voice to my family when I had them intervene on my behalf. Please do not be fooled by the fancy building and social media posts. Things changed for the worse when Frontier management took over.

This facility has to be the absolute worst in the Salt Lake valley. The air conditioner doesn’t work and the heat is spotty. The head nurse [name removed] doesn’t care about the patients at all. Ever since Silverado left as management the building has gone to heck! The administration has tried to help us all but corporate is terrible! Please don’t put your loved one here

Have had a loved one at Auberge for over a year. The quality of care has steadily declined and the turnover in staff (and often non-replacement) has been astounding. The CNA’s are overworked but mostly wonderful. Some of the nurses are good with the patients. The doctor on staff is great. The facility itself is tired and often hot.

If your loved one needs a higher level of care, or will need a higher level of care due to memory impairment, I don't recommend. They are not staffed or trained to handle this type of resident. Also, instead of reading reviews which could be fake, [removed] The preserve has 16 type A violations and they haven't been open that long. Check the violations against other memory care places, board and cares etc and you will see this is an extremely high number for the amount of months they have been in business... This is a great resource because you can see for yourself what's going on at the facility, any facility you happen to be looking for. Also, food was expired, medication given out not on schedule etc. Great for assisted living, but if you're looking not to make a bunch of moves in your care timeline for your loved one...this will not be your one-stop-shop.

Broke rib faulty flooring, noise from upstairs they did nothing nurse's good few activities not many staff 50% okay food okay one secretary mean salesman was a used car salesman prior nothing but promises residents could be friendlier

On [date removed], I was notified by an NP at The Auburge at North Ogden, that my mom had developed a pressure ulcer. She advised they were sending my mom to a SNF who specialize in wound care due to the pressure ulcer she developed. Sadly, my mom nor any of the staff at The Auberge had notified me prior to that day. The NP advised she was not notified of the pressure ulcer until [date removed] where she believed it to be an an advanced stage 2, possibly stage 3. She also stated they began wound vac care on that day. My mom was transferred to the SNF, where they staged it as a Stage 3 pressure ulcer. When I asked my mom about her condition, she stated "the girls" were tracking it, taking photos, but no wound care was provided until [date removed]. My mom passed away [date removed].

My family and loved one didn't have the best experience with the community. During our loved one's stay, there was another resident who tried and succeed in getting into my loved one's room and slept in their room with our loved one. The call button wasn't even a button, it was a bell left on the end table. The staff couldn't hear the bell, so my loved one had to wait for a long time for assistance. Dirty conditions, fly in windows during winter, brace for broken back on end table across the room, controller for the bed filthy and broken, mom was trying to eat with a broken back by herself without any support, no heat at all and when we questioned it they offered a room with a covid patient in it that had heat. It's not recommended. My loved one had a broken back In a bed that was filthy and didn't work. No support. my loved one's brace even was taken off and thrown across the room where they couldn't get it. No heat in winter.

The turnover is the worst. All residents look abused and our mom ended up with injuries that could of been avoided. The administration cares nothing about the residents and only about money. The food was terrible. Family members aren't welcome like they tell you at first because they don't want you to see how they run the place. Residents aren't shown love and compassion. Worst memory care in Las Vegas. Turn over is everywhere from care staff, maintenance, kitchen so you know it's run horribly. Even the doctor there is not good. He wrapped my loved one's hand so tight the doctor cased a problem then didn't even come see my loved one again. I would tell people to stay clear.

We didn't have a good experience with the community. I wouldn't recommend the community to others for their loved ones. There were several residents in the memory care unit, and not enough staff to care for the residents. There were several occasions that my loved one would go several hours without staff checked on. There was a medication that came up missing. When this was brought up to the staff by the family, they said they didn't order a refill of this medication in time. My loved one went through withdrawal and this caused our loved one to fall multiple times. The staff told the family that memory care residents would have to ask for pain medication; however, memory care residents don't know how to ask for this. I would like to see the staff here be trained on what to look for in regards to pain in residents. The water cup was always dry when the family would visit our loved one. We asked on several occasions that this be filled on a constant basis to keep my loved one hydrated.

This is a horribly ran memory care where residents have a lack of respect from staff and where safety isn’t a concern. Residents are perpetually black and blue and injured, or in the hospital from lack of supervision as they are always short staffed. The turn over rate with staff is unbelievably high from the kitchen to caregivers. The food is terrible even with it being mostly pre-made and only needing reheating, the chef seems to mess it up. The director acts like a dictator and makes her own policy and rules to suit her own agenda, and promises are never kept. If the president of frontier management knew how the current administration truly treats the residents they would be fired or should be. It was a mistake to have my loved one live there and we are sooo glad we moved out and found a place who really love the residents and respect the family! Save yourself aggravation and go somewhere else!!!

My twin sister was there! When I arrived she told me they didn’t like her! I should have listened to her! They said she couldn’t have ice cream or chicken when every she wanted them. That was a sales pitch. She was miss treated . They had bed bugs ?? The administrator was horrible and the director of nursing. Please pass them by Food was served on paper plates. If I could give them 0 score I would

My family member walked into this facility with a walker on [date removed]. Three weeks later she became unable to walk or could only stand with assistance. Her right foot was injured and required an x-ray. She also fell out of bed and her daughter was notified by an attendant. Later the Director made an incident report. The patients there spend an inordinate amount of time in a room where the TV is on, however, many to do have the cognitive ability to engage mentally in a TV show. There is very little emphasis on Individualized Memory Care. The food served is not a balanced diet. The Director is a Licensed Vocational Nurse who is very controlling, and she does not possess the qualifications or knowledge to adequately operate a memory care facility. They offer incentives to bait you in but the care very poor and a high staff turnover. We had to move our family member to keep her safe. I have witnessed patients there with black eyes from falling.

I have nothing good to say. An expensive, awful experience in which my husband got very poor medical care. Wound care awful. He lost another toe. Plus they prevent outside providers saying they are a hospital. But when patients looking for reimbursement from long term care, they say they are assisted living but do Not follow any of those rules. A dangerous place good for walking zombies only. I am aware from some hospice folks also that the place has lost its reputation with the change in ownership.

My family members lived here for a short time. Lack of staff Used agency that did not care. Plus lack of management. Had spoken to upper management and never did anything. The director is useless and labeled my family member as psychotic!!!! This company only cares about money! My family members passed away and no condolences! If you value care for your loved one do not move them here. This place does not respect their staff or the family of the people that live here.

I want everyone to know that this place has bedbugs they hired people an took them through orientation and said there was a door that had been closed that doesn’t need to be opened at all until said self because they had had bedbugs a week before I was working there for four days, and they had been closing down more rooms because of the problem which they are only heating them and he does not kill all of them. Bedbugs lay eggs and they still will be contagious if all of the residents are not evacuated and the whole building treated I want residence of families to know that this is not OK I got told from another employee that they had them back in December 3 months ago and are still having problems with them. They have the residence running around all the time in and out other residencies homes they say that they keep all the doors locked to prevent that, but never change their clothes or swap them in the morning and put them straight in the dryer to put heat on them to kill the bugs

My dad moved into this facility on 1[date removed] healthy and walking. We discovered him 4 days later in a horrific condition and we had to notify and alert the staff at the facility that and insist they call an ambulance. He arrived at the nearby hospital with a broken femur, hip, multiple lumbar fractures, black and blue bruising all over his backside and contracted MRSA, all within 4 days. He spent 2 weeks in the hospital and then died 10 days after that in hospice on [date removed]. This all occurred within the 4 days he lived there and no one has any answers or has offered any suggestions or any help whatsoever into what happened. RUN. Please do not subject your loved one to these conditions.