Frontier Senior Living

We picked them, primarily because of the location was very good (close to home).I heard that the management has changed since then, so maybe things will improve. No, I would not recommend. They ended up telling us they couldn't handle our resident and we would have to provide one-on-one care ourselves for her to stay there. The place we moved after that could handle her just fine. It's possible that the management at Escalante was treating memory care as assisted living with just a little more supervision, which is not realistic

1. Failure to notify the family of the fall and being sent to the hospital and not sending with the patient any medical records so the hospital didn't know of any underlying conditions or if he was on any medication that limits what the patient can safely receive; 2. Fall was the result of a caregiver was so focused on an action involving the patient he didn't notice that the patient who has dementia was confused and became fearful enough that the patient wanted the person to go away and he didn't so the patient felt the need to defend himself.

Because my father has Lewy Body dementia, he has significant mobility issues and is prone to falls. I think the facility advertised itself as being able to check on him frequently and assess him when/if he fell. In reality, I'm not sure how thorough or often he was being monitored, and EMS was called frequently resulting in multiple ER visits (with additional bills and needing to personally pick him up from the hospital in the middle of the night). In the past 3 months, both my father and another male resident fell and broke their hips. Staff had significant difficulty operating compression stockings, a CPAP machine, or a Hoyer lift. I didn't feel confident about their ability to assess him for as needed medications such as antipsychotics or diuretics. The common room smelled strongly of urine, and my father's room (and in particular the bathroom) would often have feces on bedsheets, chairs, etc. They offer cleaning once weekly and won't do as needed cleans. Multiple items of clothing were lost or shrunk in the laundering process. WaGa is comprised of two memory care wings with a common entrance. Activities often occur in one wing, meaning that a staff member needs to transport residents to the opposite side of the facility to participate(ie exercise classes). Most of what happened on my father's side was Bingo which he was not interested in. Overall, WaGa is a secure locked unit for people with Alzheimer's, but I would worry about them managing complex medical issues or patients with poor mobility.

Areas they could improve on - Communications between staff and management and staff and families

My mom spent 5 months living in the Greens and it was a horrible experience. From the lack of guidance on the process on move in day, to repetitive people being in her room, in her bed even while she was sleeping in the chair (luckily we had a camera), to medicine mixups and mess ups, lack of communication between doctors who came to see my mom, and no follow through. I met with 2 different directors over the time we were there and nothing changed. They did hire a memory care director a month before we left and she had a good vision and could offer a lot if allowed to make the necessary changes, but unfortunately we couldn’t wait. I was very concerned with the health and safety of my mom. Please be aware of this place. If you choose to put a loved one here just know you will have to be checking in daily and following up on everything!

If they had listened to her they would’ve known she was in pain and maybe they wouldn’t have forced her to do things she shouldn’t do with a broken back or even just have her her pain medication when she asked for it. I know for a fact they didn’t listen to her because I had cameras in her room. I won’t say it’s their fault she’s gone because she was almost 104, her days were already numbered, but I do blame them for the amount of pain she was in when she passed. I wish I could say better things but after they changed management the only consistently good employee was [name removed]. She always went beyond her job description to make the residents happy.

I had a terrible experience and actually filed a complaint with the state about the lack of care and inept nurse and staff. They have more residents than they can handle. The staff is either really great or terrible. Medications are not given as prescribed and treatment is lacking. I would not recommend Overland Court.

The Preserve gives a good first impression. Unfortunately, this is all a façade. It is really a Hell hole wrapped up in a pretty little package. The "friendliness of the staff is all fake. All in all, they ruined my husband's life (and mine too).

I toured this community. The normal tour guide wasn't there, so I worked with the Party Director. She was nice, but it was a different experience. They were undergoing new ownership and had lost some staff.

These are ratings I would give at the time we moved my loved one out of Cedar Bluff. I cannot recommend this facility until several issues are addressed. Cedar Bluff recently went through a managing company change and almost all staff have resigned. Entire program and facility needs to be reviewed and revised. I would recommend you be present. Check on your loved one often. Follow-up to be sure the care plan is being followed.

I was not impressed by Grand Montecito. To me it felt very cold and sterile. The atmosphere was very modern and so was the décor. This may work well for someone my kids age, but not my parents. We wanted something that felt cozy and homey. It was also a lot more expensive than a few others we saw.

There is a lack of care due to staffing. The reason I pulled my loved one out is because I was on a three month vacation and I think I received more calls than when we had privateers at the home looking after him. He ended up having no strength in his legs when he came home, so all they did was put him bed and leave him there. He was in there for three months and ended up falling four times; he ended up in the hospital twice during that three month period, which was more times than when he was at home.

I would tell others to choose a different place. It did not go well. We had our loved one registered for a two week respite stay, and we pulled him out after 8 days. They were friendly to me, but doing their job as far as my loved one was concerned, they pretty much forgot about hm. Only when we showed up were they nice and attentive.

My husband was there for 6 weeks and we had to move him. His basic needs were not met, even though they promised they would be. He has dementia and does not have the ability to take care of himself. For the 6 weeks, he wasn't shaved. His hands were dirty and he didn't even have a wash cloth in the bathroom. He had on women's shirts a couple of times. He has aggression issues and they didn't know how to handle it. He's been gone a month now and I still don't have a corrected invoice for two months ago.

No warm and fuzzy feelings during the tour.

Inspired Living is a very clean community, but when it comes to the house keeping of our loved ones apartment that is really lacking. The floors are sticky and it does not seem like they dust at all. The food there is horrible, our loved ones refuse to eat the meals. We have seen an activities sheet there but not sure how much they are actually doing. The value for cost is extremely high for their selling point. The main reason we chose this community was for the medical attention that was promised, but that has been a total let down. The alert button our loved ones have, if its pressed it takes a staff members 30+ minutes to arrive.

BEWARE!! Beautiful facility, but lacks proper care. Staff turnover is a problem and the staff is never around. You can’t find anyone! Common problems we found were: Staff hanging out behind closed doors in the nurses office and on their phone, chatting with one another when care is needed, no security cameras for accountability, no motion sensors in rooms, everyone gives a different account of events if there is a problem with care, they are NOT documenting injuries. Mom lived here for a year and a half. During that time she had many large bruises (eye, chest, arms, etc...) no one ever knew what happened to her. The final straw was when mom fell and broke her hip in the care of 2 caregivers. We had 3 different stories how it happened and again the incident was not documented. Sad to say.... we don’t recommend this facility.

In the beginning, things were good. I'm not happy any more with my mothers care, room and bedding situation. Bed protector has not been put back on. No mattress pad either. Things were different under the old director. The doctor there is wonderful. He stabilized my mom's condition. She suffers from dementia with delusions and manic behavior. That has been corrected and she seems content and we are pleased with her progress. There were issues where I knew my mom had not been showered and the bedding also had an odor. So, I am looking into removing her from Wentworth, Las Vegas. I live in New Jersey and have been back and forth many times throughout the year. Like I stated, it was much better under the old director.

[Name removed] was not available but another lady quickly showed my husband and me around. The smell of the place put us off a little. We were also concerned about the in and out access of visitors and residents. We have marked this one off our list.

I toured Cedar Village while looking for living options for my mother, and I really didn’t like it. The assisted living was not anything special, and I felt as though memory care was an after though. I wasn’t impressed, and I just didn’t feel as though my mother would get the best possible care there.