Frontier Senior Living

There have been issues with medication, food, and being understaffed. There have been unreturned phone calls. The management within the community is trying but they don't get support from upper management. Unfortunately, they were purchased by a corporation that just doesn't care. The community is not as clean as it should be in the memory care unit. Fresh paint, and clean furniture would be nice. Most of the rooms don't have wheelchair accessibilityin one of the memory care areas.

After months of working with their sales team, making plans with our mother and getting ready to move her in, they pulled the rug out from under us. Don't believe a word they say. Get everything in writing. They are all about the almighty dollar.

My sister-in-law has lived there for nearly 4 months, and we’re in the process of finding her a new home. She's morbidly obese and in a wheelchair, and she needs help going downstairs to eat, dressing, cleaning her room, showering, and changing her diapers (she's also incontinent). She also needs skilled nursing to treat her lymphedema and cellulitis. That's a lot but this facility promises they can do it all - for a price, of course. At first, everything was great, but it quickly took a 180-degree turn. And I can't count the times I've complained to management - 2 executive directors, their head of skilled nursing, and even one of their Regional VPs - all for naught. So the facility is short-staffed... that's not my sister-in-law's fault. She isn't getting any price break for services not rendered. I'm giving this facility 1 star only because there is no option for a "0". I strongly don't recommend it to anyone. And FYI – the last 3 reviews are from people who only did a “tour”.

I went two weeks, I think for tour staff members on phone while residents siting on dinning room almost falling out of wheel chair, and activities director wasn't no where to be found so idk why they lie on pages, they put themselves on page the clean ect, activities only 4 people participate lier, hall ways smell bad pee all over musty..

I came to visit my mother @6pm and she was very very soaked I asked one of the carestaff for help. She told me not right now & gave me a really bad attitude and looked like she didn’t even know what to do the facility had an uncomfortable smell not overwhelming but there. Absolutely not. Take your loved one ANYWHERE ELSE PLEASE.

I LIVED AT COUNTRY SIDE LAKES FOR ONE YEAR. I AM A RETIRED TEACHER 35 YEARS AND A USAF VETERAN. IT WAS HORRIBLE, HERE’S WHY – FOR 3 MONTHS RESIDENT UPSTAIRS KEEP TAPPING ON MY CEILING – WOKE ME NEARLY EACH NIGHT, DISRUPTED MY DAYTME. MANAGEMENT SAID THAT THEY WOULD MOVE HIM. THEY NEVER DID, DID THEY REALLY CARE ? FOR $ [price removed] DOLLARS, MONTHLY, THIS WAS UNREAL. WORSE, THE PLACE IS 30 YEARS OLD, BACK THEN, WORKERS USED GLUE TO ATTACH BASEBOARDS AND FLOOR THRESH HOLD PLATES. WELL A THRESHOLD PLATE CAME OFF AND I FEEL. GOT TWO XRAYS, THE MANAGER TOOK ME FOR THEM, NEVER EVEN ASKED HOW I WAS DOING. I GOT A CRACKED RIB FROM THS INCIDENT ! IT OFTEN KEEPS ME FROM GOING TO SLEEP,

Put my mother here to recover from a wound on her leg in [date removed]. In Sept they said my Mom slipped out of bed. They dropped her, causing a Massive Heart Attack, they took her to Glenbrook Hosp who said put her on hospice as she had a DNR, 3 wks later on Tuesday she was doing best I've ever seen her since she was there. That Friday they found her at 5:30 am on the floor. They claim she said I was getting up to go in the bathroom to wash her face. She couldn't speak or walk. They called 911 and they put her back in bed, never noticed her arm was broken. They wouldn't clean her up with a broken arm, I asked The Landing to do it, they said we can't, I asked Hospice nurse to do it, they said they can't. So I asked if I go down the street to Mark Drugs and buy a splint and put it on her, then will you clean her up. They agreed. So I went and bought an arm splint, put it on her. They did then. And I will never forgive or forget what they did to my mother.

Poor communication and promises not kept. Renters beware!!

Pretty facility, but lacks in proper staffing and care. Our mom was injured here so much and no one documents the injuries or knows how it happened. Mom broke a leg, many bruises, black eye, and bruised swollen knee that she could not walk on. They need cameras and staff accountability. We moved our mom and are very happy with her new care. Sadly, we do not recommend The Courte.

Our mom has lived at the Courte for a couple years. Mom moved in shortly after The Courte opened and we recently moved her due to lack of proper care. We realize when mom moved to The Courte it was new so staff changes would happen, but they continue to run thru staff like water. Every position from management, nursing, care givers to housekeeping. Our mom fell and broke leg with 2 caregivers, she's had many bruises, black eye, bruised swollen knee; no records of her injuries or what happened to her. Every time we turned around it was something else. We've found up to 6 caregivers behind closed doors in the nurses office; using their cell phone, chatting with one another; shocked to see us open the door. No one on the floor providing care.

Most of the staff seems to care about the people in this facility. However, the management is neglectful and uncaring and hard on the staff. The management creates a miserable environment and a high turnover rate. Within 2 weeks of living at this facility, my grandmother fell and broke her hip. I understand that accidents happen and old folks fall however while living here she also received multiple black eyes and severe had bruising on her forehead. I have photos and they would best tell this story but that would be an invasion of my grandmother's privacy and I wouldn't want to do that to her. I have witnessed this facility force opioids on my grandmother despite her refusal verbally and her spitting out the medication. Other times she would be so overly medicated she could not consent to receive the medication and they would just give it to her anyway with a syringe. Multiple staff members told me if they did not do this they would be reprimanded by management. They did not allow my grandmother to maintain any dignity whatsoever. Luckily my grandmother was removed from this facility several months ago has been living just fine for over a year without being overly medicated and with her dignity intact. All of this- despite the Autumn Leaves and hospice claiming she was going to die within a week just before we removed her and took her to the hospital. Methodist hospital diagnosed her with either " being poisoned or being extremely over medicated". I also advise caution when selecting a hospice company I would go with a nonprofit one - do not choose [Name removed]. Do Not put your loved one in Autumn Leaves- do more research - there are other options. Even if you are just trying to find a place to put a difficult relative so you don't have to worry about them anymore - trust me - no one deserves this place. You don't have to choose between an extremely expensive facility or a state-run facility. There are nonprofit facilities which have a more humane approach to caring for the elderly - even those with memory loss. My grandmother is now at a different facility and although the food is terrible- the staff is impeccable the doctors are wonderfully attentive and the management has been fantastic and compassionate. And they are willing to feed her the food that I bring her. Although I don't wish memory loss on anyone, I am grateful that my grandmother doesn't remember her time at Autumn Leaves of Cypresswood. When visiting these kinds of facilities make sure that you stay overnight several times randomly so that you get a full understanding of the environment especially at Autumn Leaves of Cypress Wood. Do not just visit for 15 minutes and think you're going to get the whole picture- there is a lot going on under the surface. If your loved one is not going to harm another person or runaway I do not advise putting them in Autumn Leaves ever. If they just have some memory problems you definitely have other options And honestly even if they are harming themselves or others- just look elsewhere - as I wrote before- NO ONE deserves this place.

Our family toured the Wentworth and had decided to place our loved one in the memory care unit. [name removed] was welcoming during the tour, and after. always greeted us with "Hello Friend." We gave a deposit, paperwork, a doctor's physical and then, later on, found a better fit in a family style Alzheimer's Association approved group home. I emailed her to let her know we were going a different route. Instead of emailing me back, I had to call, and was curtly told, "Your paperwork is in a folder here for you" I did not get transferred to [name removed], as I asked. Then, when finding that the doctor's physical was NOT in the folder, I was, again, curtly, directed to [name removed], the executive director, who told me I could not have it as my father was not a resident! I am the one that supplied it, and I could not have it back! I insisted I was shown her 'shredding it." The staff is nice until you take away the $1500 deposit and the future $4300 a month for a shared room, and then, they won't return an email or greet you. Glad we chose a different location.

My family member has been a resident at the Washington Gardens for several months. The facility is clean although they run out of necessary items such as facial tissue, paper towels, or soap. My main complaints are: 1. The facility is grossly understaffed: 2 caregiver for 24 residents. They do not or can not address each resident's needs. Hence, some residents do not get assistance in timely manner. 2. The quality of food: They heat frozen food for the residents and there has been an occasion that the residents were served decaying canned fruits for dessert. They even serve hot dogs for dinner regularly. I like the location since it is close from my residence. However, I am sure not sure whether I made a good choice at this time.

My Father was here for only two weeks unfortunately. When they first assessed him they knew he was combative and they still said it was okay and they could handle him. They do charge a non-refundable community fee of $3,000. After a little bit, I started to think that the assessment wasn’t real or detailed at all. When he became combative, they ended up bringing him to the hospital and said that they couldn’t handle him anymore and he was not allowed to come back. I feel like they could have done this in a more professional manner. I would not recommend this community for people who are combative. However, it is a great facility for residents who just have dementia. It is a locked down unit and they have a little outdoor are that is also locked down. The staff is very attentive here.

I wound not take a loved one here again. They are trying to make the most money off each patient. The Doctor and Manager seem to not have the patients best interests in mind. The caregivers and Nurses are caring and did great with the patient but they are overworked. The ratio of caregivers to patient needs to be fixed. Found my dad in a comatose state a few times and wet through a few times. I would not take a loved one here again.

Staffing is like a rotating door, Executive director is either incompetent or just doesn't have the training needed for a memory care facility. She is not involved and lacks leadership skills and compassion for the residents and families. Caregivers always seem to be understaffed and expected to do laundry, activities, food service as well as caring for residents. Cleanliness of the facility is hit or miss as they seem to have trouble maintaining a housekeeper. Much of the time residents sit around with nothing to do but wait for the next meal. Other than a glass of orange juice at breakfast, water is the only beverage offered. This was the decision of the executive director. At more than $7,000 a month one would expect a variety of liquids. Breakfast and lunch are well prepared, dinners are less than desirable with repetitive plates served containing tater tots and half of a tuna sandwich. Nurse has also been a position that has had a good deal of trouble with maintaining. The latest flu outbreak is a good example of the lack of supervision and regard found at Catalina Springs. The flu was rampant yet the director failed to notify the health department, failed to put up appropriate warning for visitors on a holiday weekend and failed to notify the health department. Staff, holiday visitors and residents continue to suffer from the flu outbreak because she couldn't (wouldn't) be bothered even after many family members requested she take action. I would never recommend this facility, not until they find staff to manage appropriately.

No one at the front desk. Not on the ball.

I wouldn't recommend it. When we first chose them, they did an assessment, and they filled out a care plan, and deemed that she needs to have the highest level of care. I have to be there all the time, she has had all kinds of incidents. They don't have enough staff, it's what the government requires, but it's not enough. If they don't need a lot of help and they are mobile it might be okay, but they don't get any interaction, and there is no stimulation. I was sold a bunch of bull, they tell me that they care and are compassionate. The staff doesn't read charts, just the nurse. She basically gets left in the bed, or sat in her chair or wheelchair. It reminds me of one flew over the cuckoos nest. Since her food has to be pureed, it will sit in a bowl while everyone is eating, and let it sit until someone can get up to feed her, and it's just everything on the plate, put in a blender like pig slop. Go spend a few days, and not when they know you are coming, before you move there. My loved one went in walking and continent and now she is incontinent and can't move.

Please remember that this is the place that my father lived at briefly. I would not recommend it to anyone! It should get 0 stars,

This facility is very clean and nice. The care however is not for Residents with any degree of behavior issues. Once the dementia/Alzheimer's resident is at the stage of behavior change this place is unable or will not take care if the resident. They should not advertise that they will take care of these residents. They do not implement drs or hospice plans. The management leaves a lot to be desired. They have had 3 directors in 18 months. The current director is rude and send to not care. The nurses prefer to not be bothered. I would not recommend placing my loved one in this facility. We had to move ours for their safety.