Frontier Senior Living

I have gone rounds and rounds with the staff trying to get them to fill out long term care insurance claims timely and correctly. I have to call them multiple times a month to check in about it and they still cannot get it right. Very disappointing.

My dear husband of 63+ years was in this facility for almost a month. Our main concern was his personal hygiene which we realized was complicated due to his having a urostomy. Upon admittance, the staff assured me this could be properly administered to. Almost every day that he was in residence, there was an accident. His clothing was not properly attended to and his room unpleasantly odorous. Also, the heat in his room was very difficult to adjust. There were many good things, a lovely facility, great activities and good food. My thoughts are, they assumed he was more capable of caring for himself, which he could do with supervision. After several meetings with staff, we opted to remove him from this facility. I truly believe they were short- staffed.

This was less money than some other places and she got more bang for the buck but I lost confidence in the staff. The gates never worked, you would get stuck outside and fight and fight to get in. There was nothing but trouble and there were doors that wouldn't lock. My mother in law was complaining of terrible pain and she went to the nursing station to tell them, they contacted me saying they were going to send her to urgent care. The maintenence man, who is not medical staff, took her and dropped her off and left her there doubled over in the lobby. That really got me with the medical staff and the residents themselves would say that Rene is as sweet as a pie when you come in but then it changes dramatically. It is a very religious community and if you aren't religious its a very different place for you.

Friendliness - 4(staff) & 2(administrative staff). My mother was unable to walk down to eat & they just let her drink ensure everyday. What I saw was a 4 but my mother did not participate. Not pleased with way mother was treated. Charged us for 2 extra weeks after my mother passed away after falling at Crescent Landing and we had already emptied the room while she was still in hospital. The facility seems great for someone able to take care of themselves but not for someone that should really be on the memory care part. That's where my mother was supposed to go but they changed her after she was admitted

I've been to Pine Ridge to visit a friend and also my aunt on at least 4 different occasions. Each one of those days, there were only 2 caregivers working to care for all 46 of the clients. When it was lunch time we sat

Staff is not very helpful when it comes to daily hygiene care of their residence.

We gave it 3 months. They are so understaffed someone needs to report them. The heater didn't work and it was during the 19* weather. My Mother was freezing for days..they replaced unit with another faulty one. The food was terrible. We were paying $[removed] a month The few people they have taking care of the residents all were wonderful, they are overwhelmed having to care for over 80 people between 2 people at night and maybe 3 on the day shift. My Mother slipped out of the bed one night, pushed her ER button took them 45 min to get there. Thank God she wasn't injured. I am so glad I had put cameras in the apt and witnessed everything. I would never recommend The Villages, better care in a nursing home. So disappointed and had to move her back home. Sorry this so long and so negative. The place was beautiful and clean and caregivers wonderful but can't leave a loved one there.

We picked them, primarily because of the location was very good (close to home).I heard that the management has changed since then, so maybe things will improve. No, I would not recommend. They ended up telling us they couldn't handle our resident and we would have to provide one-on-one care ourselves for her to stay there. The place we moved after that could handle her just fine. It's possible that the management at Escalante was treating memory care as assisted living with just a little more supervision, which is not realistic

Because my father has Lewy Body dementia, he has significant mobility issues and is prone to falls. I think the facility advertised itself as being able to check on him frequently and assess him when/if he fell. In reality, I'm not sure how thorough or often he was being monitored, and EMS was called frequently resulting in multiple ER visits (with additional bills and needing to personally pick him up from the hospital in the middle of the night). In the past 3 months, both my father and another male resident fell and broke their hips. Staff had significant difficulty operating compression stockings, a CPAP machine, or a Hoyer lift. I didn't feel confident about their ability to assess him for as needed medications such as antipsychotics or diuretics. The common room smelled strongly of urine, and my father's room (and in particular the bathroom) would often have feces on bedsheets, chairs, etc. They offer cleaning once weekly and won't do as needed cleans. Multiple items of clothing were lost or shrunk in the laundering process. WaGa is comprised of two memory care wings with a common entrance. Activities often occur in one wing, meaning that a staff member needs to transport residents to the opposite side of the facility to participate(ie exercise classes). Most of what happened on my father's side was Bingo which he was not interested in. Overall, WaGa is a secure locked unit for people with Alzheimer's, but I would worry about them managing complex medical issues or patients with poor mobility.

Areas they could improve on - Communications between staff and management and staff and families

My mom spent 5 months living in the Greens and it was a horrible experience. From the lack of guidance on the process on move in day, to repetitive people being in her room, in her bed even while she was sleeping in the chair (luckily we had a camera), to medicine mixups and mess ups, lack of communication between doctors who came to see my mom, and no follow through. I met with 2 different directors over the time we were there and nothing changed. They did hire a memory care director a month before we left and she had a good vision and could offer a lot if allowed to make the necessary changes, but unfortunately we couldn’t wait. I was very concerned with the health and safety of my mom. Please be aware of this place. If you choose to put a loved one here just know you will have to be checking in daily and following up on everything!

If they had listened to her they would’ve known she was in pain and maybe they wouldn’t have forced her to do things she shouldn’t do with a broken back or even just have her her pain medication when she asked for it. I know for a fact they didn’t listen to her because I had cameras in her room. I won’t say it’s their fault she’s gone because she was almost 104, her days were already numbered, but I do blame them for the amount of pain she was in when she passed. I wish I could say better things but after they changed management the only consistently good employee was [name removed]. She always went beyond her job description to make the residents happy.

The Preserve gives a good first impression. Unfortunately, this is all a façade. It is really a Hell hole wrapped up in a pretty little package. The "friendliness of the staff is all fake. All in all, they ruined my husband's life (and mine too).

I toured this community. The normal tour guide wasn't there, so I worked with the Party Director. She was nice, but it was a different experience. They were undergoing new ownership and had lost some staff.

I was not impressed by Grand Montecito. To me it felt very cold and sterile. The atmosphere was very modern and so was the décor. This may work well for someone my kids age, but not my parents. We wanted something that felt cozy and homey. It was also a lot more expensive than a few others we saw.

There is a lack of care due to staffing. The reason I pulled my loved one out is because I was on a three month vacation and I think I received more calls than when we had privateers at the home looking after him. He ended up having no strength in his legs when he came home, so all they did was put him bed and leave him there. He was in there for three months and ended up falling four times; he ended up in the hospital twice during that three month period, which was more times than when he was at home.

I would tell others to choose a different place. It did not go well. We had our loved one registered for a two week respite stay, and we pulled him out after 8 days. They were friendly to me, but doing their job as far as my loved one was concerned, they pretty much forgot about hm. Only when we showed up were they nice and attentive.

Inspired Living is a very clean community, but when it comes to the house keeping of our loved ones apartment that is really lacking. The floors are sticky and it does not seem like they dust at all. The food there is horrible, our loved ones refuse to eat the meals. We have seen an activities sheet there but not sure how much they are actually doing. The value for cost is extremely high for their selling point. The main reason we chose this community was for the medical attention that was promised, but that has been a total let down. The alert button our loved ones have, if its pressed it takes a staff members 30+ minutes to arrive.

BEWARE!! Beautiful facility, but lacks proper care. Staff turnover is a problem and the staff is never around. You can’t find anyone! Common problems we found were: Staff hanging out behind closed doors in the nurses office and on their phone, chatting with one another when care is needed, no security cameras for accountability, no motion sensors in rooms, everyone gives a different account of events if there is a problem with care, they are NOT documenting injuries. Mom lived here for a year and a half. During that time she had many large bruises (eye, chest, arms, etc...) no one ever knew what happened to her. The final straw was when mom fell and broke her hip in the care of 2 caregivers. We had 3 different stories how it happened and again the incident was not documented. Sad to say.... we don’t recommend this facility.

My mother is a resident and recently their entire floor/area was without hot water for 8 days! I find this unacceptable in a place that advertises itself as a luxury facility! She has also had an ongoing problem with ants even though she takes every precaution not to attract them.