Frontier Senior Living

I wound not take a loved one here again. They are trying to make the most money off each patient. The Doctor and Manager seem to not have the patients best interests in mind. The caregivers and Nurses are caring and did great with the patient but they are overworked. The ratio of caregivers to patient needs to be fixed. Found my dad in a comatose state a few times and wet through a few times. I would not take a loved one here again.

Staffing is like a rotating door, Executive director is either incompetent or just doesn't have the training needed for a memory care facility. She is not involved and lacks leadership skills and compassion for the residents and families. Caregivers always seem to be understaffed and expected to do laundry, activities, food service as well as caring for residents. Cleanliness of the facility is hit or miss as they seem to have trouble maintaining a housekeeper. Much of the time residents sit around with nothing to do but wait for the next meal. Other than a glass of orange juice at breakfast, water is the only beverage offered. This was the decision of the executive director. At more than $7,000 a month one would expect a variety of liquids. Breakfast and lunch are well prepared, dinners are less than desirable with repetitive plates served containing tater tots and half of a tuna sandwich. Nurse has also been a position that has had a good deal of trouble with maintaining. The latest flu outbreak is a good example of the lack of supervision and regard found at Catalina Springs. The flu was rampant yet the director failed to notify the health department, failed to put up appropriate warning for visitors on a holiday weekend and failed to notify the health department. Staff, holiday visitors and residents continue to suffer from the flu outbreak because she couldn't (wouldn't) be bothered even after many family members requested she take action. I would never recommend this facility, not until they find staff to manage appropriately.

No one at the front desk. Not on the ball.

I wouldn't recommend it. When we first chose them, they did an assessment, and they filled out a care plan, and deemed that she needs to have the highest level of care. I have to be there all the time, she has had all kinds of incidents. They don't have enough staff, it's what the government requires, but it's not enough. If they don't need a lot of help and they are mobile it might be okay, but they don't get any interaction, and there is no stimulation. I was sold a bunch of bull, they tell me that they care and are compassionate. The staff doesn't read charts, just the nurse. She basically gets left in the bed, or sat in her chair or wheelchair. It reminds me of one flew over the cuckoos nest. Since her food has to be pureed, it will sit in a bowl while everyone is eating, and let it sit until someone can get up to feed her, and it's just everything on the plate, put in a blender like pig slop. Go spend a few days, and not when they know you are coming, before you move there. My loved one went in walking and continent and now she is incontinent and can't move.

Please remember that this is the place that my father lived at briefly. I would not recommend it to anyone! It should get 0 stars,

This facility is very clean and nice. The care however is not for Residents with any degree of behavior issues. Once the dementia/Alzheimer's resident is at the stage of behavior change this place is unable or will not take care if the resident. They should not advertise that they will take care of these residents. They do not implement drs or hospice plans. The management leaves a lot to be desired. They have had 3 directors in 18 months. The current director is rude and send to not care. The nurses prefer to not be bothered. I would not recommend placing my loved one in this facility. We had to move ours for their safety.

Originally we liked the facility, but they did not handle my father properly. We explained everything to them about why it was time for him to be in a facility - anger, hitting, everything. They said that they were trained and could deal with it. There was a bidding war going on to see who could get him. They offered specials etc. but we feel like we were thrown into a boiling pot. There was an incident where he tried to get into bed with another resident thinking that it was his wife. He has Alzheimer's! The staff told him that his wife would be in his room, but when she wasn't there he threw the table and the staff had to call 911. They had said that they would take anyone, but once this happened they said that they could not handle him. The director got fired right after my dad left Arbor Oaks, probably for letting him into the community. They never did an official evaluation, and they didn't document the incident in any of their notes. They dealt with everything very poorly. The staff was distant towards the residents. We liked the building; it was big and beautiful. My friend had his mom there and it worked out well. That's why we ended up choosing it. After he left they distroyed all of his medication but didn't even know which medication they had distroyed. He was only there 11 days and we were charged for the full month. We want a refund.

One of the aides, [name removed], was so cruel to my parent it was horrifying. They put funny masks on their Dementia patients and think it’s funny to belittle these people. Especially, [name removed]. She can be quite cruel.

My mom was a resident at Pine Ridge for just under 4 months. While her condition declined rapidly during that time it is my belief that lack of attention and poor staffing contributed to the speed of her decline. One of the reasons we chose Pine Ridge for my mother initially was because she had been falling at home. They boasted a motion detector in every room. Within the first 15 days of her stay she fell twice, one of the falls resulted in a shoulder fracture. My mom was continent for the better part of her stay there, she even asked for and used the commode on the day she died. Despite that her caregivers insisted she wear diapers and refused to take her to the bathroom when she asked to be helped. My mom was not very mobile during her stay and eventually ended up slumped over in a wheelchair or sleeping in a recliner in the “safety room” where multiple residents were placed during the day requiring less staff to care for them. I repeatedly ask that she be allowed to lay in bed when she was sleeping, my requests were ignored. While there my mom developed a large pressure sore on her spine that was never reported to the family. She developed open sores on both of her feet that eventually led to larger wounds and necrotic tissue. She had very little if any oral care, her glasses were frequently missing, her hearing aids were often not in her ears at all and if they were they were improperly placed or not charged, she wore the same clothes for up to 4 days At a time and she often had food caked on her clothing and face. She had had a drastic change in her condition on the day she died that I only discovered when I went to visit her, I found her in severe respiratory distress, she passed away 3 hours after I had gotten there to see her. The entire experience at Pine Ridge was stressful, unpleasant and eye opening. My mom received poor care, they were short staffed, communication and follow up with family was lacking. Because of my experience with my mom at Pine Ridge I would not recommend it to anyone.

You wrote a review for The Wentworth of Las Vegas 4 days ago 1.0 star rating [date removed] If you plan on moving your loved one to the Wentworth Las Vegas, you might want to think again. My mother has been at the Wentworth Las Vegas for the past 4 years, over that time period we have seen 4 executive mangers come and go. Each time a new one comes on board, they try to make changes to justify their position. They started with wanting to move my mom from her private room to a shared room after many phone calls and meetings they decided to leave her in her room she had been in since day one, then the next one wanted to move her to the memory care unit when her doctor said she only had early stages of dementia and didn't need to be in memory care yet, so after a long battle they dropped that Idea. Then about 8 months ago they got another new manager and she moved my mom to the memory-care side without informing the family, so we couldn't be there, this really messed with my mothers mind and well being. If we could of been there to help with the transition it would of made the world of difference so since then my mom has been very confused always talking about her room upstairs it seem to cause her to start to feel helpless like she did something wrong, this move caused her to be very sad and depressed but by the time we found out it was too late they moved all her stuff and bed so to move her again would only confuse her worse so we decided to keep her and just increase the amount of times we visit her a week and we hired a care taker to come in the middle of the week when we are all working. By the way the person that made that rash decision is no longer with the company. Now we have a new manager and her decision is to EVICT MY 86 year old mother because they said they can't take the risk that she might want to return to her ways of wanting to go for a walk or I should use their terms to wonder outside. She is in the memory care side of the Wentworth they are locked in but they take her into the main lobby once and a while for group functions and she remembers her old ways of going for a walk and wants to go outside, this is very confusing for her but yet they say she is a wonder and a risk to the manager loosing her license so they want to kick her out. What kind of place is this? My mother isn't the only one that wants to go for a walk or the only one suffering from memory loss. Think twice before you decide to trust the Wentworth with your loved one.... My mom keeps asking me what did I do wrong why are they throwing me out. Short answer because you became a problem for them..

My father stayed at this place a for a couple of months a few years ago. He has since passed away but this experience haunts me even to this day. This was the first place we found when his Alzheimers came to a place that we were no longer qualified to care for him. At first this place looked nice and big and the intake person made us feel like this would be a good fit for him. Nothing could be further from the truth. We visited him every day and each time we were met with a new negative happening. The clients were left to sit alone, often wet, thirsty and hungry. We were told we could get my dad a cookie or juice whenever we wanted. He always seemed very hungry and thirsty. I often thought, what does he do when we are not here? It only escalated from there, with unexplained bruises, missing things from his room ( I even found his sheets tucked in the crease of the couch one time. The final straw was when we received a call that he had a bad fall. They said it was nothing to be concerned about and that they just wanted to notify us. When we arrived at the place we found my dad badly shaken with a bad black eye and bruising on his body. Everyone had a different story, but they said he was noncompliant with one of the aids and they had to force him into his bathroom and he fell. My dad was always nervous around that male aid and we knew why. I would strongly urge anyone thinking about placing there loved one in this place to keep looking. The staff was shifty, uncaring and dishonest. I will never forget the care my dad didn’t get at this place.

My overall rating is 0

This place just keeps sliding downhill fast. Worn rugs, needs paints, inedible food. Days without hot water.

Unethetical and absolutely no integrity. Management will hide things from you and lie through their teeth! This is why last year many residents were pulled out when new management took over. As well as the original staff leaving! If you love your family members DO NOT TAKE them here! They will not be properly taken care of! Our loved on is at a better facility now! Nothing but a horrible experience! And to have management falsely say they have family in the facility is a disgrace! Frontier management get your act together.

This facility is one of the worst facilities my grandmother has ever lived in. The staff is good and they are doing the best they can however the management is disturbing and [Removed]. Do not put your loved one in this facility. Do your homework first .

When this facility first opened it showed to be a positive environment for our loved ones. Once the original executive director left, things went downhill fast. They have had tremendous difficulty keeping caregivers and they often run short handed. The sanitation of the resident rooms is poor, caregiver training extremely poor and the nursing staff non-existent. There are very few activities and the daily activity board is a joke. Today the activity director doubles as the front desk secretary (as does the housekeeper and caregivers). The mismanagement over the past 18 months has led to many families moving their loved one out The Executive Director presents her self as uncaring and void of emotion. She is rarely seen on the floors of the facility and when concerns are brought to her attention she often says "Oh?" Most often nothing is done to rectify the problem. I recommend you go elsewhere to place your relative, this facility appears incapable of maintaining a safe and loving environment. It is extremely expensive and offers far less than other facilities. Do your homework and look elsewhere.

My father-in-law resided at Washington Gardens Memory Care from January 2015 through October 2016. We chose Washington Gardens because it was new, clean, had large private rooms, and seemed well-designed. Soon after we moved my father-in-law in, the executive director left and the office manager was promoted to that position. Throughout our time at Washington Gardens the office manager, turned new executive director, exhibited incompetence combined with a shocking lack of understanding about dementia, which trickled down to the entire organization. For example, repetitive behaviors are a very common part of dementia; my father-in-law began clapping loudly. Although annoying, it was not harming anyone. Rather than addressing the clapping, Washington Gardens claimed the behavior was unmanageable and threatened to kick him out if we, the family, didn’t figure out a solution. We provided several easy, common sense solutions and the problem was dealt with. Washington Gardens staff should have been able to come up with solutions and manage this on their own. This is only one of many examples of an instance in which administrative staff was incompetent, unhelpful, and threatening. On several occasions when I was visiting I found prescription pills lying on tables, couches, or the floor that patients or the med aides had dropped. This is obviously a significant risk, both to the patients who were clearly not receiving their medication, and to the other residents who could have easily found and taken it. There is no reason for this to ever happen; that I found pills lying around multiple times is inexcusable and extremely dangerous. On one occasion when I was at the facility another resident was wandering the hall covered in feces; it was very obvious by the smell and sight. It was not addressed and she was left to wander. After approximately 10-15 minutes I went to find a staff member to clean her up but could not find anyone. Staff/caregivers not being present on the floor was a recurring problem. When they were present, they at times could be found chatting together away from the residents or looking at their phones. Caregivers made very little effort to engage my father-in-law in activities. He received bare minimum care, and staff did not at all seem to know or like him. This was a stark contrast to his previous facility, where he was clearly well-known and well-liked. As his disease progressed my father-in-law often wet his bed. We brought this up repeatedly with the Washington Gardens executive director, director of the care staff and the caregivers. Over and over again we went to visit and found him sitting in soiled clothing, and his bed made even though it was soaked in urine. Staff did not check his bed in the morning to see if bedding needed to be changed, and put him to bed at night in urine-soaked sheets unless we were there to check. Family is to be notified of health issues, and especially of any need for hospital visits. My father-in-law was sent via ambulance to the emergency room, though we had no notification that there were any significant problems leading up to this. We were not notified until half an hour after he arrived at the hospital. Several hours after arriving at the ER he died. After his sudden death we had to contact Washington Gardens regarding an unresolved financial matter. Despite the executive director's claim that the issue would be resolved within a week or so, more than a month later we had not heard from them. There are good, caring, clean, safe memory care facilities in the Portland area. Washington Gardens is not one of them and should be avoided at all costs.

Some of the most unpleasant administrative staff I have ever encountered! Care staff are overworked and residents suffer. In this day and age when customer service is critical to maintaining customers, I don't know how they stay in business!

Terrible experience from beginning. Initially was told that dad would be placed in a private or double room until his behaviors could be accessed and matched with another roommate. However the first night he was there, I was called and told his roommate didn't appreciate him being there. He was yelled and cursed at by the roommate so they wanted to transfer to another room across the hall with another new roommate. I was stunned after being told he would be in a private room initially. Asked them to place him in private room at a cost of $10,000/month so that no one would yell/curse at him anymore!!!!!!! We ended up paying the $10,000/month while dad's initial roommate is still in double room by himself and paying the double room rate, much less that the private room rate we are paying????? In addition, while medical staff tried to balance his meds making him dizzy and unable to walk steadily, he started falling down. Dad had never fallen down prior to coming to Silverado. Discovered the first fall myself. Dad had bruises on face and bottom, and swollen knee, however staff had no clue that he had fallen despite the many visual indications. Even though dad fell many more times during period of trial and error on his meds, nothing was done to help prevent him from falling, or adjust meds to not make him so dizzy where he was unable to walk. Then the big fall came that was severe enough for us to take him to ER. CAT scan revealed that his neck was fractured and had a pneumonia infection too which causes more confusion in dementia patients. Staff at Silverado had no clue that he even had pneumonia even though he had been examined by doctor 2 days before. We noticed that he was coming down with something the day before his fall due to his coughing and chest pain. Staff is not trained enough to recognize when patients need assistance. Now with 12 - 14 days left to live, even though didn't have much quality of life before the fall, he now has absolutely none and fell that they didn't do enough to keep my father safe. I wish I would have kept him at home now.

Your nurse named [name removed] is very rude and unprofessional. Train your staff on how to be polite. She's raising her voice and is very unsrespectful. How could you have a staff like that if you are caring for old people?