Frontier Senior Living

Inspired Living is a very clean community, but when it comes to the house keeping of our loved ones apartment that is really lacking. The floors are sticky and it does not seem like they dust at all. The food there is horrible, our loved ones refuse to eat the meals. We have seen an activities sheet there but not sure how much they are actually doing. The value for cost is extremely high for their selling point. The main reason we chose this community was for the medical attention that was promised, but that has been a total let down. The alert button our loved ones have, if its pressed it takes a staff members 30+ minutes to arrive.

My mother is a resident and recently their entire floor/area was without hot water for 8 days! I find this unacceptable in a place that advertises itself as a luxury facility! She has also had an ongoing problem with ants even though she takes every precaution not to attract them.

In the beginning, things were good. I'm not happy any more with my mothers care, room and bedding situation. Bed protector has not been put back on. No mattress pad either. Things were different under the old director. The doctor there is wonderful. He stabilized my mom's condition. She suffers from dementia with delusions and manic behavior. That has been corrected and she seems content and we are pleased with her progress. There were issues where I knew my mom had not been showered and the bedding also had an odor. So, I am looking into removing her from Wentworth, Las Vegas. I live in New Jersey and have been back and forth many times throughout the year. Like I stated, it was much better under the old director.

[Name removed] was not available but another lady quickly showed my husband and me around. The smell of the place put us off a little. We were also concerned about the in and out access of visitors and residents. We have marked this one off our list.

They said they were checking on her every two hours and they weren't. They didn't even comb her hair when I would come to the place. One time she was so wet that urine ran down her leg and into her shoes. I didn't see a lot of things going on, there were about ten in each wing with four wings. There are some people that try hard, but there are some that make it hard for everyone.

We set up Mother to go to the daycare. She went to one Bible Study and would note go back in the building on the second and third attempts. Dad has given up. I want to understand their in-facility living arrangements if we need to put her in the future. I have left repeated voice mails and messages for Elaine. She has not returned any of my call. I'm very disappointed and we liked the facility when we visited previously.

When my mother came home she seemed unkept. Her hair was not clean. She said she had to dress herself which is difficult for her because she recently broke her hip and also has a rod in her leg. She does have dementia so I am not completely sure if this was correct. She does wear pull-ups and since she was staying there for three weeks I took enough for one daily and more. When she returned home upon counting the ones left, I counted only about four that were used. And when her visiting angel went to visit one day, a dirty pull up was in the closet rather than in the trash. I also gave them juice and prunes to give her in the morning to keep her regular and they were not used. I got them back unused. We were not helped when we came in or when when my son came to pick her up. Before her stay the director and nurse were very kind and helpful but after that we didn't get too much help. I think she enjoyed the activities and food. Overall I don't think I will be taking her there again.

While we did encounter a few caregivers who really cared, they were not the norm. We kept our loved one there for because we didn't find another option. The room was not kept clean. Days could go by without the room being swept or mopped. Once we found our loved one on the bed with no sheets. Hard to tell when they get baths, teeth brushed, etc. No easily found log of hygiene. Once our loved one was getting a bath during dinner time. If we had not been watching, our family member would not have gotten dinner. What the management tells you and the reality is usually two different things. We ended up learning that "Memory care" is just assisted living according to Texas laws. There are MUCH better assisted living facilities out there.

The manager and Doctor are not personable or warm. I feel like it is run for them to most the most money off each patient. The caregivers and nurses are great. They need more help per patient. Found my dad in a [Removed] state a few times and wet through a few time. I would never use this facility again. The building also smells of urine.

The tour of the facility and the folks who get you to "buy in" to their facility were very convincing. They do not make the residents come out of their rooms nor make them participate in any daily activities. There is no such thing as Montessori type program! The nurse is a joke!! The director is completely uninvolved and is never available to speak with. Staff turnover is very HIGH!! The staff speak spanish to each other in front of all the residents as if they are not humans at all! They are on their phones and not paying attention to the residents. There is no schedule for the residents other than when the meals are served. The food was great at first and now it is horrible - the staff will admit they won't touch the food! Very disappointed with the facility.

This place is a poor value for your money. It is seriously understaffed and general care is lacking. There are too many people for the number of caregivers and the turn over rate is high. Management is unresponsive and full of excuses.

This place has taken a turn for the worse! They let all of the good staff go and now the residents do not get good enough care! They do things [Removed] andtreat there workers like crap. Not to mention the ED does not care about the residents and neither does there RCC. I feel like my mother got much better care when Mickey, Sydney, Janet, and Brittney were here!

The admission clerk and staff are all wolves in sheep clothing. They will tell you and sell you a dream until you get enrolled and everything is not what it seems. They bent over backwards to get my mom enrolled and even lied. Once she was admitted she died 1 week later by a urinary track infection that that was left untreated and ignored. Once we got to her she was septic. We had to call the paramedics. The paramedics said she was in the worst shape that they had ever seen.

The staff was not very helpful to my husband and me. He fell coming in one day. Could not get them to help with his injuries. He had abrasions on his leg which got infected. The staff in the kitchen acted like they were doing you a favor by waiting on you. All in all not a great experience.

Former resident uncaring staff Noisy felt not wanted very few activities My children took me out a bad place They took me home where I belong NeverAgain it was very lonely there Even the residents kept to themselves

My loved one was previously a resident at The Landing on Dundee Senior Living and the experience was terrible. Based on our experience, I would never recommend The Landing to anyone.

My loved one was previously a resident at Escalante at The Lakes and the overall experience was terrible. I would not recommend this facility to others.

The place is pretty and the food is amazing but there is a CONSTANT turnover in staff. I see the "nurses" sitting around a lot. Not many activities on the Assisted living side. I thought there would be more help than there is.

Since Frontier Management took over the property for the owners the cost of living here has sky rocketed. I feel like only my money matters to them. No familiar staff faces because there is so much turnover and agency staffing. The young people working here only care about getting a paycheck and have no interest in me what so ever. I grew up in Fredericksburg and do not understand why the owners of the building would want Frontier Management hiring a nurse who is a bully and rude. I feel sorry for the residents who are paying so much extra for medication management and do not receive their medication as prescribed. The nurse is a big bully to workers and residents. Screaming at workers and raising her voice to my family when I had them intervene on my behalf. Please do not be fooled by the fancy building and social media posts. Things changed for the worse when Frontier management took over.

This facility has to be the absolute worst in the Salt Lake valley. The air conditioner doesn’t work and the heat is spotty. The head nurse [name removed] doesn’t care about the patients at all. Ever since Silverado left as management the building has gone to heck! The administration has tried to help us all but corporate is terrible! Please don’t put your loved one here