Frontier Senior Living

I find the condition of the outside premises to be totally unacceptable I was told upon my first visit, that all my questions about the outside, would be resolved upon completion of roof replacement. That was a year ago this month. All sidewalks and outside area needs to be power washed. The bannisters are peeling paint and rotting wood. There are three empty apartments on the second floor. I love my apartment, just not the upkeep of premises.

I toured this facility while looking for a place for my loved one. We were hopeful for the community but it just didn’t feel right when we first walked in. The person that gave us the tour really seemed like they knew a lot about the facility but the residents didn’t seem like they were doing much. They looked like they were just sitting around and the staff seemed to be doing their own thing. The rooms looked fine and everything was laid out nicely, but it was generally the atmosphere that we didn’t like.

I feel that the care at Oak Hills Terrace is adequate but they need more skilled nursing staff to help the residents there. The staff does try to get my mom involved in the activities there and they do offer a resident doctor program along with at home care to help the residents. There is a shuttle that does take the residents to doctor appts, field trips and shopping for the ones that want to go. The meals are fixed for their diet and there are some other options as well. If need be I would recommend Oak Hills Terrace to my family and friends.

They are trying very hard to do what they can for my wife. She's having a hard time adjusting. However, I feel they could be proactive on feeding her and the meals could be better tasting. The staff call me with updates about how she is doing. It is clean from what I can tell but the furniture could be cleaned or replaced. I piked the community because they seemed more like a memory care.

When I have been in Autumn Leaves several times. I am not impressed on what I have seen. The people are sitting in a circle and looked drugged out placed in front of a t.v. Seems that there is no life in that facility and is DEPRESSING.

My mom is trying to get use to the community. Most of the residents are not that aware and she is not that bad. The staff are trying their best and the girls are nice to her. During the the week they have a lot of activities for the residents. The bathroom could be cleaner and they can improve on the cleanliness and be aware of the hygiene of the residents. I saw someone walking around with greasy hair.

I have a friend that goes here and I have seen the community. I have not gotten to talk to anyone around here, but the community is nice and seems like they have a lot of activities for the residents to participate in.

The caregivers there are excellent. The staff is very nice. I am not too thrilled with the office staff. She's been there for a month, my mother looks so much better since has been there. She seems happy and she has gained weight since she's been there.

Take a tour and talk to love ones of residents before you decide.

Nice and clean, staff was very friendly, and I'm sure they are doing the best they can with the patients. For me it was depressing. Thank heavens my husband's memory is not that bad. My heart goes out to the patients and their families.

The location of Ashley Glen was very good. The facility had a good presences. Director was very helpful and gave me a great deal of information to think about. The rooms were small, and one had a strong urine odor. That bothers me because they are suppose to keep people and apartments clean. Though we like being in a community where you can use the Golf Carts, I felt more comfortable, in comparison, to Benton House.

More central but not near big medical complex (Baptist Hospital nearby). Own AC/heat control, own washer and dryer. Beautiful gardens. Trips to commissary! Rosary on Fridays, communion service on Sundays.

Our tour of this community was decent. I felt like the building was a little run down. There was paint coming off the walls. They need to do some major updating around the community to improve its appearance.

I have gone rounds and rounds with the staff trying to get them to fill out long term care insurance claims timely and correctly. I have to call them multiple times a month to check in about it and they still cannot get it right. Very disappointing.

My dear husband of 63+ years was in this facility for almost a month. Our main concern was his personal hygiene which we realized was complicated due to his having a urostomy. Upon admittance, the staff assured me this could be properly administered to. Almost every day that he was in residence, there was an accident. His clothing was not properly attended to and his room unpleasantly odorous. Also, the heat in his room was very difficult to adjust. There were many good things, a lovely facility, great activities and good food. My thoughts are, they assumed he was more capable of caring for himself, which he could do with supervision. After several meetings with staff, we opted to remove him from this facility. I truly believe they were short- staffed.

The manager gave a lot of personalized focus to my dad because he had a feeding tube but overall, there was a complete lack of structure in the house in terms of meals, and most of the residents were not cognitively aware as my dad was.

Nice facility. Food is ok. Programming is sometimes lacking. Short staffed. Often takes awhile to get things resolved. Care givers are very nice.

I've been to Pine Ridge to visit a friend and also my aunt on at least 4 different occasions. Each one of those days, there were only 2 caregivers working to care for all 46 of the clients. When it was lunch time we sat

Staff is not very helpful when it comes to daily hygiene care of their residence.

Because my father has Lewy Body dementia, he has significant mobility issues and is prone to falls. I think the facility advertised itself as being able to check on him frequently and assess him when/if he fell. In reality, I'm not sure how thorough or often he was being monitored, and EMS was called frequently resulting in multiple ER visits (with additional bills and needing to personally pick him up from the hospital in the middle of the night). In the past 3 months, both my father and another male resident fell and broke their hips. Staff had significant difficulty operating compression stockings, a CPAP machine, or a Hoyer lift. I didn't feel confident about their ability to assess him for as needed medications such as antipsychotics or diuretics. The common room smelled strongly of urine, and my father's room (and in particular the bathroom) would often have feces on bedsheets, chairs, etc. They offer cleaning once weekly and won't do as needed cleans. Multiple items of clothing were lost or shrunk in the laundering process. WaGa is comprised of two memory care wings with a common entrance. Activities often occur in one wing, meaning that a staff member needs to transport residents to the opposite side of the facility to participate(ie exercise classes). Most of what happened on my father's side was Bingo which he was not interested in. Overall, WaGa is a secure locked unit for people with Alzheimer's, but I would worry about them managing complex medical issues or patients with poor mobility.