Frontier Senior Living

Our tour of this community was decent. I felt like the building was a little run down. There was paint coming off the walls. They need to do some major updating around the community to improve its appearance.

I have gone rounds and rounds with the staff trying to get them to fill out long term care insurance claims timely and correctly. I have to call them multiple times a month to check in about it and they still cannot get it right. Very disappointing.

My dear husband of 63+ years was in this facility for almost a month. Our main concern was his personal hygiene which we realized was complicated due to his having a urostomy. Upon admittance, the staff assured me this could be properly administered to. Almost every day that he was in residence, there was an accident. His clothing was not properly attended to and his room unpleasantly odorous. Also, the heat in his room was very difficult to adjust. There were many good things, a lovely facility, great activities and good food. My thoughts are, they assumed he was more capable of caring for himself, which he could do with supervision. After several meetings with staff, we opted to remove him from this facility. I truly believe they were short- staffed.

The staff does not care for her needs consistently such as grooming and dressing, my mother in law is in memory care. Could be cleaner, her apartment/room often smells of urine.

Nice facility. Food is ok. Programming is sometimes lacking. Short staffed. Often takes awhile to get things resolved. Care givers are very nice.

I've been to Pine Ridge to visit a friend and also my aunt on at least 4 different occasions. Each one of those days, there were only 2 caregivers working to care for all 46 of the clients. When it was lunch time we sat

Staff is not very helpful when it comes to daily hygiene care of their residence.

We gave it 3 months. They are so understaffed someone needs to report them. The heater didn't work and it was during the 19* weather. My Mother was freezing for days..they replaced unit with another faulty one. The food was terrible. We were paying $[removed] a month The few people they have taking care of the residents all were wonderful, they are overwhelmed having to care for over 80 people between 2 people at night and maybe 3 on the day shift. My Mother slipped out of the bed one night, pushed her ER button took them 45 min to get there. Thank God she wasn't injured. I am so glad I had put cameras in the apt and witnessed everything. I would never recommend The Villages, better care in a nursing home. So disappointed and had to move her back home. Sorry this so long and so negative. The place was beautiful and clean and caregivers wonderful but can't leave a loved one there.

Because my father has Lewy Body dementia, he has significant mobility issues and is prone to falls. I think the facility advertised itself as being able to check on him frequently and assess him when/if he fell. In reality, I'm not sure how thorough or often he was being monitored, and EMS was called frequently resulting in multiple ER visits (with additional bills and needing to personally pick him up from the hospital in the middle of the night). In the past 3 months, both my father and another male resident fell and broke their hips. Staff had significant difficulty operating compression stockings, a CPAP machine, or a Hoyer lift. I didn't feel confident about their ability to assess him for as needed medications such as antipsychotics or diuretics. The common room smelled strongly of urine, and my father's room (and in particular the bathroom) would often have feces on bedsheets, chairs, etc. They offer cleaning once weekly and won't do as needed cleans. Multiple items of clothing were lost or shrunk in the laundering process. WaGa is comprised of two memory care wings with a common entrance. Activities often occur in one wing, meaning that a staff member needs to transport residents to the opposite side of the facility to participate(ie exercise classes). Most of what happened on my father's side was Bingo which he was not interested in. Overall, WaGa is a secure locked unit for people with Alzheimer's, but I would worry about them managing complex medical issues or patients with poor mobility.

My mom spent 5 months living in the Greens and it was a horrible experience. From the lack of guidance on the process on move in day, to repetitive people being in her room, in her bed even while she was sleeping in the chair (luckily we had a camera), to medicine mixups and mess ups, lack of communication between doctors who came to see my mom, and no follow through. I met with 2 different directors over the time we were there and nothing changed. They did hire a memory care director a month before we left and she had a good vision and could offer a lot if allowed to make the necessary changes, but unfortunately we couldn’t wait. I was very concerned with the health and safety of my mom. Please be aware of this place. If you choose to put a loved one here just know you will have to be checking in daily and following up on everything!

I was not impressed by Grand Montecito. To me it felt very cold and sterile. The atmosphere was very modern and so was the décor. This may work well for someone my kids age, but not my parents. We wanted something that felt cozy and homey. It was also a lot more expensive than a few others we saw.

Inspired Living is a very clean community, but when it comes to the house keeping of our loved ones apartment that is really lacking. The floors are sticky and it does not seem like they dust at all. The food there is horrible, our loved ones refuse to eat the meals. We have seen an activities sheet there but not sure how much they are actually doing. The value for cost is extremely high for their selling point. The main reason we chose this community was for the medical attention that was promised, but that has been a total let down. The alert button our loved ones have, if its pressed it takes a staff members 30+ minutes to arrive.

My mother is a resident and recently their entire floor/area was without hot water for 8 days! I find this unacceptable in a place that advertises itself as a luxury facility! She has also had an ongoing problem with ants even though she takes every precaution not to attract them.

[Name removed] was not available but another lady quickly showed my husband and me around. The smell of the place put us off a little. We were also concerned about the in and out access of visitors and residents. We have marked this one off our list.

They said they were checking on her every two hours and they weren't. They didn't even comb her hair when I would come to the place. One time she was so wet that urine ran down her leg and into her shoes. I didn't see a lot of things going on, there were about ten in each wing with four wings. There are some people that try hard, but there are some that make it hard for everyone.

We set up Mother to go to the daycare. She went to one Bible Study and would note go back in the building on the second and third attempts. Dad has given up. I want to understand their in-facility living arrangements if we need to put her in the future. I have left repeated voice mails and messages for Elaine. She has not returned any of my call. I'm very disappointed and we liked the facility when we visited previously.

While we did encounter a few caregivers who really cared, they were not the norm. We kept our loved one there for because we didn't find another option. The room was not kept clean. Days could go by without the room being swept or mopped. Once we found our loved one on the bed with no sheets. Hard to tell when they get baths, teeth brushed, etc. No easily found log of hygiene. Once our loved one was getting a bath during dinner time. If we had not been watching, our family member would not have gotten dinner. What the management tells you and the reality is usually two different things. We ended up learning that "Memory care" is just assisted living according to Texas laws. There are MUCH better assisted living facilities out there.

The manager and Doctor are not personable or warm. I feel like it is run for them to most the most money off each patient. The caregivers and nurses are great. They need more help per patient. Found my dad in a [Removed] state a few times and wet through a few time. I would never use this facility again. The building also smells of urine.

The tour of the facility and the folks who get you to "buy in" to their facility were very convincing. They do not make the residents come out of their rooms nor make them participate in any daily activities. There is no such thing as Montessori type program! The nurse is a joke!! The director is completely uninvolved and is never available to speak with. Staff turnover is very HIGH!! The staff speak spanish to each other in front of all the residents as if they are not humans at all! They are on their phones and not paying attention to the residents. There is no schedule for the residents other than when the meals are served. The food was great at first and now it is horrible - the staff will admit they won't touch the food! Very disappointed with the facility.

This place is a poor value for your money. It is seriously understaffed and general care is lacking. There are too many people for the number of caregivers and the turn over rate is high. Management is unresponsive and full of excuses.