Frontier Senior Living

Caregivers really are kind and caring. Director, Activities, Marketing are friendly enough. Beautiful place, with very nice decor. Has been lacking cleanliness that last couple months. Our loved one has been there about 7 months and since then there has been a change of Director. The poor Nurses and caregivers are so overworked in all of these facilities. It must be at near crisis point trying to find staff. The caregivers are woefully underpaid - undervalued. That's thanks to the Corporations and their Board of Directors greed more than anything. Back to the facility - they offer a good array of activities and are good about getting the residents to join in. The group here is more active than many we saw at other secure Alzheimer's care facilities. This suits our very active loved one well. Key word being 'secure'. Many in need of the secure places are not as active. It was important to us to have other residents in a similar condition. Our loved one enjoys the food and even the cooks are very friendly.

I toured here as I was looking into options. I thought that they were very helpful and informative. I feel like I learned a lot.

We don't have any concerns, they are doing a good job. They are clean, and the staff is friendly. They are doing exactly what they said that they would. We are satisfied.

The people at Washington Gardens Memory Care Community were very accommodating. Any time there was a problem they made sure to correct it. One area where I do think they could improve would be a little better communication between the staff and management.

My parent doesn't have to share a room. He's allowed to have a phone, which the other ones we looked at would'n't allow. Staff is great, willing to work with us on Dad's specific needs. The only thing that is difficult is, we came from one one one care for my Dad, to a place where a staff member has a number of residents to care for, so when we call for help for my Dad it can take some time. My Dad is supposed to be supervised when he gets up, and that doesn't always happen. He has a habit of wandering at night, and we're working on it. They had a hoedown that he didn't want to attend. Someone comes in once a week for exercise. The activities director seems to have been out. I haven't seen a lot of activities, and I'm there every weekend. The staff are pretty amazing as far as going out of their way if a resident is having trouble, they'll take the person by the hand. There are a lot of Alzheimer's patients, and I have found amazingly kind of patient. I also like the fact that nowhere does it smell like urine.

Enjoyed the tour with Debbie Cotugno. The mini suites and studio apartments are the size of a one bedroom/bath, the complex feels secure and comfy, but it is out of our price range.

They do a great job here! The staff are all very friendly, and do a great job welcoming new residents to the community. The facility itself is always clean and well kept, and the services and activities they provide are all very good. The decor gives it a very upscale feeling, while still having a warm homey atmosphere.

It was nice and clean and beautiful, but it just wasn't for us. There were just too many people, it was a rather large facility. I think it was a little overwhelming and scary for my loved one. For someone who is confused it can be a lot going on.

Great, prestegious facility known all over SA for its being very regal.

Toured and liked. Will probably deposit (refundable). Depends on Mom's condition when we're ready.

With COVID it is extremely restrictive. I'm only allowed to visit my loved one 1 hour a week. My loved one's belongings such as clothes are disappearing. The activities are limited due to the pandemic.

This facility has come a long way the last few months. Under the direction and guidance of ED Bonnie Berkman and DHC Bernadette Aguirre, the care and delivery of service has improved greatly. They have employed a staff now that truly cares for the residents. While there has always been a nurse in the building, now there is truly nursing going on. The DHC brings a vast knowledge of dementia on a clinical and personal level. She has been an asset to this community. She guides the Care team with a steady, even hand to ensure each resident is lovingly cared for. Bonnie and Bernadette are a formidable team and things will only get better as they continue to tweak the processes and emphasize the delivery of high level care at all times.

I moved him away from there within a month. The ED was fired a few days after we arrived so the Wellness Director was doing multiple jobs. The STAFF is great but the FOOD is HORRENDOUS. There is also NO WAY to contact the staff on duty after reception leaves. If you call in after hours, it will ring a few times and the call drops. They never could get simple cable hooked up for him but also would not call in a tech for this. But, if someone wants to sneak into the side lobby door, that can be done as it is LEFT UNLOCKED AND UNATTENDED 24/7. The place has potential but we could not wait around for that primarily because of the food and security

Short staffed and they need to find more good, kind, dependable employees. I would not recommend to others at the time

I have seen some improvement since I started going there routinely. However, I believe there is still more room. I turned in paperwork for be part of PacWest, somehow the papers were lost, it took almost 2 mnths for me to find out. I do know how difficult it can be taking care of folks, however, I found soiled, full, briefs on the floor by the bed. Though it can be difficult to interact with the residents, I feel the caregivers seem to spend a lot of time talking or on their phone as opposed to sitting with people. I know there are things I catch because I know my person's base line and can catch changes quickly, but they are often unknown to others. I do wish that corporate would take a cut in pay in order to pay "boots on ground" people better wages. Caregiving is emotionally, physically difficult and taxing. These people have worked hard all their lives, family often has not choose but to admit them, but we still want to see them treated as individuals who matter.

Dining experience food - decor, wait staff and food excellent. Set up for wheel chair accessibility lacking. Example need to move chairs for spot at table for those in wheel chair. Nothing in place for new resident's to join others for meals. Those new sit by themselves professional staff does nothing to facilitate new residents to support dinning companions. Med tech staff and helpers are very kind. Outside of the nurse practitioner (very kind and attentive) Professional staff do what they have to. Not particularly warm or approachable. Reception staff supportive and friendly. Room, space and cleanliness excellent. Overall facility - resort like and very nice. Biggest issue new residents left to fend for themselves no support in meeting people or attending activities. Very shinny, pretty environment with not much heart related to community and belonging. Lacking community building and belonging. New residents who are not joiners on their own are isolated and need to integrate on their own without help. Nice place for people who are mostly independent happy hour- club like atmosphere but if you have challenges - mild cognitive, wheel chair and special needs hard to fit in and feel a part of the community.

They were unable to accept our loved one because they couldn’t offer the level of care she needed they said even at the level 5. We were disappointed because it didn’t seem institutional to us at all and that’s what we were looking for.

Well they just decreased their staffing ratio per direction of their corporate, which is concerning. Especially since they didn't alert anyone about it directly; a few of the direct staff caregivers let it slip because they are upset. They were already struggling to provide adequate care with the number of staff they had and I feel like now the residents are going to even have less over site. I don't think it's good practice to change a staffing ratio without letting the families/caregivers know. Also, I know they advertise that they do lots of activities and engage with the residents but I've never really seen that happen

The facility is very basic without many outdoor amenities. There has been a recent remodel of paint, carpet , furnishings ... maybe less than 2 years ago... so it presents as modern and tidy. The staff has a balance of experience and new employees. Most are truly skilled, caring , and attentive. Call time for the pendant presses needs some attention for better response and practices of checking in on resident and then evaluating who to see on a priority basis. The food, nutrition of it, could benefit from oversight of a nutritionist. Meals tend to be size fits all regardless of diabetes, heart disease,...etc. Have heard this from several resident families. The activity director and her staff do a WONDERFUL job of balancing activities and recognizing special holidays with food, decorating, activities, and family invitations. This is a shared facility with a memory care community... we have experienced some residents being housed on the Assisted Living side despite their need for care more suited to their needs of dementia. This can be quite unsettling for both them and the residents who share the space and aren't able to help them when they are emotionally troubled , anxious, or irritated. I hope these observations lend some valuable insight into the community.

My mom Stayed for a short respite stay. Auberge has Nice staff, but they labeled my mom's door with the wrong name, and labeled all of her clothes permanently with the wrong name. She was wearing other people's clothes when we would stop by to visit, and they lost a bunch of her things. It took about one month to get most of it returned, and we never got everything back.