Frontier Senior Living

I can't imagine any person better suited to their job than Tonya [Removed], who is the activity coordinator at this facility. Tonya is always upbeat, sympathetic and encouraging with the residents. She has a heart of kindness that is so important for the well-being of the residents. She is the most irreplaceable person there.

My loved is no longer at this community. The community told me that they deal with combative patients. When my loved one got there and started being combative they told me that I needed to move him. That the community might not be the right place for him. The staff was nice and helpful when I did need them. The community does offer activities, but my loved one did not want to participate.

The care is going good and everything is fine from what my dad's wife tells me. He is getting respect and the staff are fine people. The community is clean and seems to be good. I think that it seems a little under staff but my dad says he is getting the care he needs. His wife says good things about the community.

They ended up declining admission of my dad, after initially accepting him and accepting payment. My dad is admittedly a hard case. They did give a full refund of what we paid, so that was honorable. The facility is nice and the people are nice, no issues with any of that. If anything, I'd say they need better screening up front, perhaps a little less optimistic, to avoid backing out after things are already rolling (e.g. payments made, furnishings moved in, alternative locations notified that a choice was made, etc ).

The people that helped us on our tour of Callaway Gardens were nice and knowledgable. The community seemed clean and this was our second choice. The main difference between this and the one we chose is we were so impressed with the manager at the other community.

I wish that there was a way for the residents to ask for help. There is no method of communication. If the resident is in their room and needs assistance, there is no way to contact anyone. They are totally dependent on someone happening to come by and check on them, and that is quite a problem I think.

They have some very compassionate staff, but I would recommend that they increase the staffing. Overall it is pretty good. I would recommend this place to others.

Facility is excellent, Staff is friendly & eager to satisfy both resident & family members. Activities are tremendously beneficial again for both the resident & for the emotional strain of family. Activities are advertised & completed for the enjoyment of residents. All types of activities are available for all physical levels of enjoyment. Employees take on all types of needs within the center. Inefficiences are identified & quickly resolved for resident & then presented to Family. All residents are known on a first name basis & this is your home is a reoccuring theme.

this is a brand new property! It's beautiful and has a lot of activities!

Caregivers really are kind and caring. Director, Activities, Marketing are friendly enough. Beautiful place, with very nice decor. Has been lacking cleanliness that last couple months. Our loved one has been there about 7 months and since then there has been a change of Director. The poor Nurses and caregivers are so overworked in all of these facilities. It must be at near crisis point trying to find staff. The caregivers are woefully underpaid - undervalued. That's thanks to the Corporations and their Board of Directors greed more than anything. Back to the facility - they offer a good array of activities and are good about getting the residents to join in. The group here is more active than many we saw at other secure Alzheimer's care facilities. This suits our very active loved one well. Key word being 'secure'. Many in need of the secure places are not as active. It was important to us to have other residents in a similar condition. Our loved one enjoys the food and even the cooks are very friendly.

I toured here as I was looking into options. I thought that they were very helpful and informative. I feel like I learned a lot.

We don't have any concerns, they are doing a good job. They are clean, and the staff is friendly. They are doing exactly what they said that they would. We are satisfied.

The people at Washington Gardens Memory Care Community were very accommodating. Any time there was a problem they made sure to correct it. One area where I do think they could improve would be a little better communication between the staff and management.

My parent doesn't have to share a room. He's allowed to have a phone, which the other ones we looked at would'n't allow. Staff is great, willing to work with us on Dad's specific needs. The only thing that is difficult is, we came from one one one care for my Dad, to a place where a staff member has a number of residents to care for, so when we call for help for my Dad it can take some time. My Dad is supposed to be supervised when he gets up, and that doesn't always happen. He has a habit of wandering at night, and we're working on it. They had a hoedown that he didn't want to attend. Someone comes in once a week for exercise. The activities director seems to have been out. I haven't seen a lot of activities, and I'm there every weekend. The staff are pretty amazing as far as going out of their way if a resident is having trouble, they'll take the person by the hand. There are a lot of Alzheimer's patients, and I have found amazingly kind of patient. I also like the fact that nowhere does it smell like urine.

Enjoyed the tour with Debbie Cotugno. The mini suites and studio apartments are the size of a one bedroom/bath, the complex feels secure and comfy, but it is out of our price range.

They do a great job here! The staff are all very friendly, and do a great job welcoming new residents to the community. The facility itself is always clean and well kept, and the services and activities they provide are all very good. The decor gives it a very upscale feeling, while still having a warm homey atmosphere.

It was nice and clean and beautiful, but it just wasn't for us. There were just too many people, it was a rather large facility. I think it was a little overwhelming and scary for my loved one. For someone who is confused it can be a lot going on.

Great, prestegious facility known all over SA for its being very regal.

Toured and liked. Will probably deposit (refundable). Depends on Mom's condition when we're ready.

With COVID it is extremely restrictive. I'm only allowed to visit my loved one 1 hour a week. My loved one's belongings such as clothes are disappearing. The activities are limited due to the pandemic.