Frontier Senior Living

Well they just decreased their staffing ratio per direction of their corporate, which is concerning. Especially since they didn't alert anyone about it directly; a few of the direct staff caregivers let it slip because they are upset. They were already struggling to provide adequate care with the number of staff they had and I feel like now the residents are going to even have less over site. I don't think it's good practice to change a staffing ratio without letting the families/caregivers know. Also, I know they advertise that they do lots of activities and engage with the residents but I've never really seen that happen

The facility is very basic without many outdoor amenities. There has been a recent remodel of paint, carpet , furnishings ... maybe less than 2 years ago... so it presents as modern and tidy. The staff has a balance of experience and new employees. Most are truly skilled, caring , and attentive. Call time for the pendant presses needs some attention for better response and practices of checking in on resident and then evaluating who to see on a priority basis. The food, nutrition of it, could benefit from oversight of a nutritionist. Meals tend to be size fits all regardless of diabetes, heart disease,...etc. Have heard this from several resident families. The activity director and her staff do a WONDERFUL job of balancing activities and recognizing special holidays with food, decorating, activities, and family invitations. This is a shared facility with a memory care community... we have experienced some residents being housed on the Assisted Living side despite their need for care more suited to their needs of dementia. This can be quite unsettling for both them and the residents who share the space and aren't able to help them when they are emotionally troubled , anxious, or irritated. I hope these observations lend some valuable insight into the community.

My mom Stayed for a short respite stay. Auberge has Nice staff, but they labeled my mom's door with the wrong name, and labeled all of her clothes permanently with the wrong name. She was wearing other people's clothes when we would stop by to visit, and they lost a bunch of her things. It took about one month to get most of it returned, and we never got everything back.

Other tenants are nice and great atmosphere. The renovations that are taking place have been a huge inconvenience. They will shut down areas of the building including the dinning halls and other areas very important. They also have replaced the furniture and other items with new furniture. The furniture chosen is for looks though not functionality. They don’t accommodate seniors. They need to discount the rent substantially for the inconvenience they have done to all the tenants.

They committed to several things when I toured that turned out to be very untrue. There were no reduced sodium meals as promised, they very poorly handled the power outages after the hurricane. The dining/ kitchen staff were very rude and could be very hateful. The transportation to appointments turned out to be less than desirable. Overall, the price is outrageous. I moved from the Landing in August. I attempted to discuss the problems more than once and also wrote a letter to the home office. It was obvious they didn't care.

The staff has changed. Lost the chef and got a cook. They lost the housekeeper and hired one. I had to clean mother's room. Charging a lot for care and feel it is overpriced. I think they are improving. Just put improving. I think it's still a good place just needs more staff evenings and weekends.

My husband was only there for 29 days. Friendliness of staff was good. Value for cost was good. I didn't eat there so not sure about food. He was on hospice so lots of care needed as he kept falling and had thin skin that needed to be bandaged everyday. They provided almost constant care before he died.

The only complaint here is that mom has had to be taken by ambulance to the ER on 2 occasions and there has been no transportation to get her home. My sister has had to come from over an hour away to bring her back to the facility. The staff is wonderful with my mom. The activities are great although mom chooses not to participate. It's just expensive but we would recommend this community to others

There are some really difficult patients at the Auberge. My Dad was not one of those but he was situated in their midst. I felt he needed to be in another area of the facility. I never felt there were enough care givers around. The Auberge is a large facility so helpers are literally spread very thin. It was not a very intimate/homey place for my Dad. The distance to the dining room was way too far and consequently confusing for my Dad to get there. The food however was always good and I enjoyed meals with my Dad many times. The staff, (though not enough of them), did the best they could to look after him but he was always alone somewhere in the facility when I visited. I had to track him down on several occasions. I think we could have found a better fit for him and at a better price. We were paying for skilled nursing and an on staff Dr. that didn't really seam to make any difference.

My loved one was previously a resident at Arbor Oaks Terrace Memory Care. The care was good, but the management was terrible. I had an issue with billing that is still ongoing. I can't get an answer to my many phone calls. I wouldn't recommend this facility to others.

Very friendly staff, the facility is well maintained. However, they could improve on encouraging residents to participate in activities. Also, they could improve on communication and follow-up with families of new residents.

Sales person lied about elevators being on generators when we looked at place. Manager [name removed] is responsive and helpful as was other sales person Lauren. All residents are very nice. Just need more help in the dining room. To go io on price with all that has happened this past year is wrong.

I wasn't impressed with Oak Hills Terrace Memory Care. They kept losing my loved one's things. They advertised how they kept them busy, but all I ever saw was that they put them in front of the TV. I did like nurse [Name removed], he tried really hard.

The staff members at Heartis Longview are very nice and genuinely seem to care about the residents living there, however they could be some room for improvement based on our experience so far.

The meals were good. They have a good chef. With COVID still around, I understand they feel this protocols need to stay in place but it's so cumbersome and frankly annoying but we complied for safety of all. Just need more staff around. My loved one was in a difficult area of the facility and he was alone A LOT! Nobody had the time to sit for a few minutes and just have a little conversation. You won't be able to build any trust if people don't get familiar with you and I worried about some patient interactions. I felt my Dad had minimal attention to develop rapport with anyone. Those that were there were kind to us and him when they were around. They also had a terrible time keeping track of patient's personal things but I understand this can be a problem at at facility especially when they are tasked with laundry. A lot of my loved ones things (slippers for example) we never saw again. Also, This facility is a skilled nursing care situation and they have more difficult and needy patients/guests. As such, it is a little more generic in feel. I think it may not have been the ideal arrangement for my loved one, but for the most part, he was well cared for... and most residents seem to do fine. Also, because there is a physician and nurses on staff full time, the cost is quite high with the care levels added.

The Reserve had very nice staff, but it was very dated and the rooms seemed a little tight. Very limited parking and outdoor space was kind of limited. The tour was handled very well and professionally, we just were not a big fan of the facility itself.

My experience with The Landing on Dundee Senior Living is with my loved one being a resident. My suggestions for improvement would be: Larger resident rooms in Memory Care, more staff in Memory Care, and allow visitors in the dining area on a limited basis. I'm not sure if I would recommend this facility to others, I have nothing to compare it to.

The problem is, there were certain employees that were wonderful! Others were non-responsive, and unhelpful. One month in the CEO left and the head nurse was going through something huge but we didn't know what. Initially she was very kind and said she would be communications, and she was neither. If you put your family member there you must be an advocate for them. You must be there to follow up on their specific care needs. Getting the correct meds at the correct time took a tremendous amount of communication and follow up on our end. Having wounds cared for was an issue. I moved mom there because they said they would have activities galore and had a lot of programs in place for they were as a group doing different projects that none of that was true. The Activity Coordinator didn't show up for six weeks and nobody filled in. They ignored this, Until we complained, it seemed. Of course, we ultimately complain to the CEO who never responded because he was leaving or getting fired. I do want to say, specific caregivers were phenomenal, worth their weight in gold and on it, and caught my mother when she was nonresponsive twice and sent her to the hospital. Maybe with the CEO gone and whatever that head nurse was going through remedied the place will be far better, but that's what we experienced the few months mom was there.

It's pretty and clean but the personal care , attention to residents and communication from staff/administration is lacking! They need to improve on; response time, quality of care, communication from administration and now they cut staff so it's only getting worse.

Management employees are not responsive to needs. Front line employees have very high turn over.