Frontier Senior Living

This place is a poor value for your money. It is seriously understaffed and general care is lacking. There are too many people for the number of caregivers and the turn over rate is high. Management is unresponsive and full of excuses.

This place has taken a turn for the worse! They let all of the good staff go and now the residents do not get good enough care! They do things [Removed] andtreat there workers like crap. Not to mention the ED does not care about the residents and neither does there RCC. I feel like my mother got much better care when Mickey, Sydney, Janet, and Brittney were here!

The admission clerk and staff are all wolves in sheep clothing. They will tell you and sell you a dream until you get enrolled and everything is not what it seems. They bent over backwards to get my mom enrolled and even lied. Once she was admitted she died 1 week later by a urinary track infection that that was left untreated and ignored. Once we got to her she was septic. We had to call the paramedics. The paramedics said she was in the worst shape that they had ever seen.

The staff was not very helpful to my husband and me. He fell coming in one day. Could not get them to help with his injuries. He had abrasions on his leg which got infected. The staff in the kitchen acted like they were doing you a favor by waiting on you. All in all not a great experience.

Former resident uncaring staff Noisy felt not wanted very few activities My children took me out a bad place They took me home where I belong NeverAgain it was very lonely there Even the residents kept to themselves

My loved one was previously a resident at The Landing on Dundee Senior Living and the experience was terrible. Based on our experience, I would never recommend The Landing to anyone.

My loved one was previously a resident at Escalante at The Lakes and the overall experience was terrible. I would not recommend this facility to others.

The place is pretty and the food is amazing but there is a CONSTANT turnover in staff. I see the "nurses" sitting around a lot. Not many activities on the Assisted living side. I thought there would be more help than there is.

Since Frontier Management took over the property for the owners the cost of living here has sky rocketed. I feel like only my money matters to them. No familiar staff faces because there is so much turnover and agency staffing. The young people working here only care about getting a paycheck and have no interest in me what so ever. I grew up in Fredericksburg and do not understand why the owners of the building would want Frontier Management hiring a nurse who is a bully and rude. I feel sorry for the residents who are paying so much extra for medication management and do not receive their medication as prescribed. The nurse is a big bully to workers and residents. Screaming at workers and raising her voice to my family when I had them intervene on my behalf. Please do not be fooled by the fancy building and social media posts. Things changed for the worse when Frontier management took over.

A relative is a resident in the memory care unit. The staff is rude for the most part, there are some pleasant staff. But, they question what you have brought and tell you NO Candy, NO more books, NO cokes. For God's sake, this person deserves the right to die by chocolate if she wants, she eats her regular meals so WHAT IS THE PROBLEM? The staff will not help if this person can't get the t.v. on, they don't provide toilet paper! If this relative (or any others there) can't remember things, how are they going to know to ask their guardian or family member to bring t.p.? For the amount of money she is paying to be there, you would think the staff would cater to her, but alas, it doesn't happen. They even took her phone away when they thought we were calling too much! I proved that it was her calling me, not the other way around and had to get lawyers involved to get the phone back. I don't have guardianship over my relative and it breaks my heart to see her there.

This facility has to be the absolute worst in the Salt Lake valley. The air conditioner doesn’t work and the heat is spotty. The head nurse [name removed] doesn’t care about the patients at all. Ever since Silverado left as management the building has gone to heck! The administration has tried to help us all but corporate is terrible! Please don’t put your loved one here

Have had a loved one at Auberge for over a year. The quality of care has steadily declined and the turnover in staff (and often non-replacement) has been astounding. The CNA’s are overworked but mostly wonderful. Some of the nurses are good with the patients. The doctor on staff is great. The facility itself is tired and often hot.

Broke rib faulty flooring, noise from upstairs they did nothing nurse's good few activities not many staff 50% okay food okay one secretary mean salesman was a used car salesman prior nothing but promises residents could be friendlier

On [date removed], I was notified by an NP at The Auburge at North Ogden, that my mom had developed a pressure ulcer. She advised they were sending my mom to a SNF who specialize in wound care due to the pressure ulcer she developed. Sadly, my mom nor any of the staff at The Auberge had notified me prior to that day. The NP advised she was not notified of the pressure ulcer until [date removed] where she believed it to be an an advanced stage 2, possibly stage 3. She also stated they began wound vac care on that day. My mom was transferred to the SNF, where they staged it as a Stage 3 pressure ulcer. When I asked my mom about her condition, she stated "the girls" were tracking it, taking photos, but no wound care was provided until [date removed]. My mom passed away [date removed].

The turnover is the worst. All residents look abused and our mom ended up with injuries that could of been avoided. The administration cares nothing about the residents and only about money. The food was terrible. Family members aren't welcome like they tell you at first because they don't want you to see how they run the place. Residents aren't shown love and compassion. Worst memory care in Las Vegas. Turn over is everywhere from care staff, maintenance, kitchen so you know it's run horribly. Even the doctor there is not good. He wrapped my loved one's hand so tight the doctor cased a problem then didn't even come see my loved one again. I would tell people to stay clear.

This is a horribly ran memory care where residents have a lack of respect from staff and where safety isn’t a concern. Residents are perpetually black and blue and injured, or in the hospital from lack of supervision as they are always short staffed. The turn over rate with staff is unbelievably high from the kitchen to caregivers. The food is terrible even with it being mostly pre-made and only needing reheating, the chef seems to mess it up. The director acts like a dictator and makes her own policy and rules to suit her own agenda, and promises are never kept. If the president of frontier management knew how the current administration truly treats the residents they would be fired or should be. It was a mistake to have my loved one live there and we are sooo glad we moved out and found a place who really love the residents and respect the family! Save yourself aggravation and go somewhere else!!!

My family member walked into this facility with a walker on [date removed]. Three weeks later she became unable to walk or could only stand with assistance. Her right foot was injured and required an x-ray. She also fell out of bed and her daughter was notified by an attendant. Later the Director made an incident report. The patients there spend an inordinate amount of time in a room where the TV is on, however, many to do have the cognitive ability to engage mentally in a TV show. There is very little emphasis on Individualized Memory Care. The food served is not a balanced diet. The Director is a Licensed Vocational Nurse who is very controlling, and she does not possess the qualifications or knowledge to adequately operate a memory care facility. They offer incentives to bait you in but the care very poor and a high staff turnover. We had to move our family member to keep her safe. I have witnessed patients there with black eyes from falling.

I have nothing good to say. An expensive, awful experience in which my husband got very poor medical care. Wound care awful. He lost another toe. Plus they prevent outside providers saying they are a hospital. But when patients looking for reimbursement from long term care, they say they are assisted living but do Not follow any of those rules. A dangerous place good for walking zombies only. I am aware from some hospice folks also that the place has lost its reputation with the change in ownership.

I want everyone to know that this place has bedbugs they hired people an took them through orientation and said there was a door that had been closed that doesn’t need to be opened at all until said self because they had had bedbugs a week before I was working there for four days, and they had been closing down more rooms because of the problem which they are only heating them and he does not kill all of them. Bedbugs lay eggs and they still will be contagious if all of the residents are not evacuated and the whole building treated I want residence of families to know that this is not OK I got told from another employee that they had them back in December 3 months ago and are still having problems with them. They have the residence running around all the time in and out other residencies homes they say that they keep all the doors locked to prevent that, but never change their clothes or swap them in the morning and put them straight in the dryer to put heat on them to kill the bugs

The place is beautiful and clean, because it is fairly new. The staff is nice but not knowledgeable with illness. They only know how to care for old healthy people. My Mom went in on a temporary basis to heal a wound on her leg. They had no clue what to do, every doctor, therapist is called in on side jobs, they have no doctors on staff on a regular basis, they come one a week. They dropped my mother twice, 1st time leading to a stroke and taking her by ambulance to the hospital, then returned to The Landings, the 2nd time they dropped her when changing her bedding. Her arm was broken in many places, bruises everywhere. They would not change her because her arm was broken. They would not even splint it. They made me go to the store and buy a splint and put in on myself so they could clean her up. My Mother died the next day. This place is the most awful place, do NOT let a loved one go there!!!!