Ensign Group, Inc

Patriot Heights provides numerous activities, outside dining experiences, trips to unique locations, transportation to doctors visits as needed, staff is very friendly. Housekeeping services. In-house Physical, speech and occupational therapy. Monday, Wednesday and Friday exercises at 9 AM. 10 o’clock tai chi or chair yoga. 11 o’clock brain games. Each Friday mix and mingle which provides live music/DJ available, cocktails limit of two. Residents have set up groups to play games, such as dominoes, Scrabble, Mexican train, and Monopoly, as well as regular poker nights and trivial pursuit. We have a chapel and resident-ministers andguest ministers.. Dining room should have more protein in the menu. Good selection and variety. Wait staff. Could use more organization and training. Overall, Patriot Heights is a good choice. Apartments, as well as duplexes and homes which they call villas are available. It feels like a neighborhood lots of trees. Entrance is through a security gate.

The staff is extremely helpful and kind to my mother who has been with them for three months. My mother had a history of disruptive behavior, but the caring and patient staff made her feel at home and comfortable, and her behaviors are at an all-time minimum. Her apartment is a very nice size which is very clean and tidy .

This is a very friendly place. It is easy to meet other residents. Joining a few of the many activities to get acquired is easy .Minor problems with doors, appliances, air conditioning, etc. are quickly taken care of. My only disappointment has been the two meals a day. Some days they are delicious with a wide choice that includes foods needed for medical diets. (Mine is kidney disease, stage 3a verging on 3b). Then a few days there is almost nothing I can eat. So I usually eat two meals at home and only one there. I can handle the diet problem.

The place is clean yet there turnaround of staff frequently including upper management changes a lot. Very hard to get close to the workers or have the employees get to know the residents if they keep leaving. Employees give comments that they are overworked

It's not a fancy place but it seems like they're constantly trying to make it nicer. Hard to beat it for affordability when it comes to memory care I was getting my mom onboarded with them from a hospital room, because she needed to move from the hospital to full-time memory care, and they were very helpful and accommodating of that. They even had an extra bed my mom could use, saving me from having to find, purchase and transport one to the facility, which would have been very difficult with limited time and a fairly awful hospital staff who didn't seem to understand mom's need for supervision The caregivers and nurses are always friendly with me, and appear to really care for the residents as I've made my weekly visits I would have preferred a situation where they ordered/provided things like wipes and diapers and just billed me for them, but instead they just tell me when it's time to bring more

We would definitely refer others. It was very clean, friendly, and convenient for me & family. [name removed] and [name removed] are the BEST!!!! Really a good experience! God bless.

We chose Katella because of the location and size and beauty of the rooms. Nice community. I think the harder part was that my mom was a little combative and not an easy patient, and they only had so much time to be able to help her eat, but I also think that there were times that they could have got things a better situated for her. Overall, we would definitely recommend it though.

My parents are very happy with the staff. Some of the infrastructure is aging, but the maintenance people seem to take care of things nicely. Cost increase was not too terrible after the initial period.

Overall this facility has been satisfactory. This facility is ideal for those seeking a midrange dollar level situation.

I cannot rate the meals and dining services as well as the activities because I did not observe. During our loved ones stay I was mostly out of town and not within the facility so it is hard to say what we liked more or if they had room for improvements, but based on the experience we would recommend the community to other families.

Everything has been great besides the food. They could improve by offering better quality food and they have daily specials that run out with 20 min of mealtime starting.

Mostly location and the make-up of the other guests/renters. My parents fit well with other military and former civil service people. Overall, very good. Some recent maintenance issues are concerning though.

My mother lives at Claremont Care Center. The facility seems to be a better fit than her previous facility she was at. They accept Medi-Cal.

The facility and staff have been great, very willing to help out when needed. As far as the lower score for the food - very small portions and not super great quality. Very cafeteria feeling, not like you're at a place that is supposed to be your home.

Patriot Heights feels like home. It's rustic because the facilities are older but the programs are plentiful. Management staff are always available. Food services is available from 9-6 pm. Breakfast items are available all day - lunch/dinner items available til 6. Off-campus transportation is available 5 days.

We moved here 7 months ago to better assist and support my mother-in-law who has lived here over 10 years. We enjoy living here, participate actively in the community, and have made many friends.

I visited about 8 places. This is close to the hospital and her doctors. It has a nice layout around a courtyard. It's the right scale for her; some of the places I visited were just too big or the rooms or apartments were too large and I was worried about her navigating them.

Very supportive environment. Adjacent to a skilled nursing facility and across the street from a hospital and other medical services. Responsive billing department. Residents are charged based on different levels of care and ensuring your loved one is property evaluated is important. Terrific grounds keeper/maintenance staff and very accommodating dietician. The head nurse is amazing.

I am pleased with the care that Katella Senior Living has been able to provide for my mother over the last six months. The staff has been very understanding about my mother’s chronic health issues and has made sustained efforts to help her.

I would want others to know that it is definitely independent living. The apartment was very big and roomy, almost too big. The meals here are chef prepared and very good. It also has a guarded entry which was nice. I would recommend.