Embassy Healthcare

We're very pleased with how things have turned out at Indian Oaks so far, it's a very nice community! The facility is clean and well kept, and the staff are friendly and have done a good job looking out for our loved one. We've got no complaints!

I think that moving in and everything went fantastic. We had a lot of help during those times and with the issues involving that. Maybe a little bit better organization with the activities when my loved one first moved in would have been good. Tt was a very positive experience.

We toured this location when we were looking into options for a loved one. It was a nice clean place, and the staff were all very friendly and helpful, but it did feel a bit institutional compared to others that we looked at. This was a nice enough community, but we didn't think it would be the best fit for our loved one.

We chose Rockport because of the value, the price, that's why we initially checked it out before any of the others because of the price and then we realized that it was really nice and clean. The only complaints they have is the food. When we first visited we tried the food and it was okay but I guess they're saying it's getting worse. We haven't spoken with anyone about it yet, but they're really really disappointed in the food and they're saying a lot of other people are too. I wish they would have an activities person, or a couple, that really goes around to people and knocks on their door and encourages people to get out and do things. My mother in law sits in her room with the curtains pulled and sits there all day; if they had people that would really encourage them to get out and do things that would be great.

liked

Staff very helpful and welcoming. The place was very nice.

Added montnhly services can add a lot to the bill.

3 based off my Dad doesn't like most of the food. Seems short staffed on the weekends. Irregular times meds are delivered. They are under new ownership as of a few months ago. Some staff has left since. The staff is nice. It is clean. The rooms are nice, my Dad has a one bedroom, more room than other places I looked at. Depending on how much assistance the family member needs you will want to ask someone who has family member that requires more care. There is no memory care in this facility. My Dad has dementia but it hasn’t reached the level that he needs to move.

What they could improve on would be patient care and at the moment we would not recommend Regent of Newport News to other families

The Northridge Senior Living used to be a great place to live. Since new management has taken over, things have gone down hill. Services have been cut. Food is still fine but not as good as it once was. The residents are still friendly. Management comes across as cold and not welcoming at all. Came in making changes to things that worked well just to make changes. I was always amazed at how the building was decorated for any holiday. It really made it seem so warm and homey. Now, there might be a small decoration on an end table but nothing like it used to be. It used to feel like family when you entered the building. That feeling is definitely not there anymore.

Northridge was wonderful - 4.5/5, prior to change in ownership this summer and huge turnover of staff. I would say it is more like a 3.5/5 at the moment...they have reduced their transportation services, no longer have staff to run in house activities like bingo, etc. Meal options have been greatly reduced. My oved one is not looking to move, as they have made friends there and it is still more affordable than other places of same quality. They like the cleanliness of it overall, but feel the new management is not as friendly/accommodating as the previous staff.

The food is not good. They don't have many activities. The facility is beautiful on the inside.

Dad in hospice now, so gets great care from hospice staff, but care from facility staff depends on who is working... not all staff as attentive or qualified as others. Communications are lacking. Cost significantly increased without warning, moved to a level of care structure on top of baseline. Affordable cost was the primary reason for placing him here, and now the cost is more than his income. And level of care structure makes hospice patients the highest cost, yet the facility staff has less work due to hospice staff that are paid for through health insurance. Corporate/Admin decisions don't make sense, but no other options because dad is already established at this facility and we don't want to move him.

What they could improve on would be staffing, and with those improvements we would maybe recommend Majestic Care to other families.

My loved one was previously a resident at Lakeview Personal Care and overall the experience was okay. I've heard that they have made changes and it's different now.

The place felt very "homey" when I toured & Jackie is very kind. Every place has room for improvement & overall my mom is happy! They are very caring & I felt that they truly liked my mom. I did not see attempts at any personal care & often smelled urine on my mom. They did not (as requested) inform me of med changes. There was not a lot of staff at any one given time & I had to look for them occasionally.

The pendent our loved one received never worked so when they would push the button for assistance nobody would come. Our loved one would have to call us so we could get ahold of the staff and tell them what is going on.

Picked up packet. A bit far from North Royalton. More an over 55 community than independent community (not many people around). Dining room and 2 meals per day.

My husband's experience here at this community was adequate. The community is nice and clean, everyone is very friendly and helpful. My issue with this community was that I didn't feel there were enough engaging activities offered for the Eldercare members. My husband wasn't encouraged to be active. He continually was looking for more to do.

Staff was helpful and courteous but the property is currently undergoing renovation. I did not complete my tour because our needs are immediate.