Embassy Healthcare

We toured this place for 2 loved ones. The facility is nice, the downfall is the communication. I tried calling 3 times and left messages and we did not get a return call back. We wanted to rent the room. I also noticed no one really talks to anyone when the residents are in the lobby. With both of these downfalls, which I think are crucial, we decided to move on and find another facility.

The Negatives: 1. Smell. Strong odors of cigarettes, perfumes, and potentially insecticide in lobby and hallways. 2. Residents are assigned tables. 3. Cheap carpeting in rooms. Half-size refrigerators. 4. Not very sophisticated in their manners. The Positives: 1. Busy place, lots of people moving around. A variety of people. 2. Shopping in walking distance.

The personnel at this facility, [name removed] and the director [name removed] do not understand the Medicaid process. Even my mother's Medicaid lawyer wasn't able to explain the very basic and common concepts of how the money is managed to [name removed] , he just kept insisting I wasn't understanding - even though the previous three Assisted Living Facilities I have dealt with over the years for other family members all had in-depth knowledge of the exact same concepts. [name removed] didn't even speak with me before refusing to consider admitting my mother, all based on [name removed] saying we needed to send all our financial information before he would even give us a price quote. Sounds like a scam and a heartless operation. They are a black mark on the ALF community.

I would not recommend this facility for memory care. The food served to the memory care residents was not the same quality as the food served to the assisted living residents. The staff failed to secure my aunts room resulting is many items being taken from her room to include jewelry, hearing aids & food/juice. Reported concerns were repeatedly ignored. I relocated my aunt after 4 months at the facility.

I would give this nightmare a negative 5 if that were at all possible! After spending thousands of dollars a month to secure care and safety for my mother-in-law, this place did not fulfill any of their promised expectations! They claim to be experts on dementia care, but regularly allowed my mother-in-law to be physically assaulted, often blaming her for their lack of supervision. Many times we would show up and she would be covered head to toe in her bodily fluids with staff completely unaware. They also on several occasions mixed up her medication’s because of their poor recordkeeping. This place is horribly under staffed. Every time we tried to work with them, to address these issues, they made promises that they would not fulfill, and excuses as to why things were never their fault. After trying for several months, we realized that she was not safe there and have moved her out much to their somehow surprise. They really only care about the money! They have no idea how fortunate th

I lived at Regent of Stow for 8 months and ran for my life leaving my dear friends behind but I couldn't help myself I felt like I was in prison. It's supposed to be assisted living not a nursing home not a memory Care unit but assisted living and because of the others who live there it takes away the independence of those who are in assisted living. The place appears to be clean but that's where this compliment stop. The staff is friendly but they will stab you in your back The nurses are great but there's not enough of them and they don't give them enough hours and they don't treat them properly so we lose them all the time. Some of the gates that work there are fantastic but are not given the credit that they deserve. Some of the aids that work there should not be there. The facility is a full capacity there is not enough nursing staff or Aides. The food is not fit for a pig trough. I had diarrhea when I live there now that I moved I no longer have that problem. Don't send your love

Absolutely terrible, do not send your loved ones here. Starting from not having any nurses or workers and the ones that did work well were fired. Nurses were never there for night shift. Or left early on second shift. They would pass meds and just sit them in the room meds would be off count or not given at correct times. In order to get any meds at night they would call the ambulance and we would have to go to the hospital. Management is absolutely TERRIBLE! Megan can’t figure out how to communicate with people and [name removed] doesn’t do well at her job! Horrible management! They don’t appreciate the workers there that actually did work! Residents were going weeks without shower’s because the aides didn’t feel like giving them! Let residents lay you in their own urine most of the time. Kitchen wouldn’t come in and they would serve soup and grilled cheese almost everyday! Instead of cooking. Absolutely terrible place

My aunt was assessed by Rockport staff in [date removed] and we were assured that she was a perfect fit and her needs could be met at Rockport with add on services that were described in detail by the Marketing Director, From the minute my aunt arrived in [date removed], the nursing staff and aids told us she should have NEVER been accepted, as they did not have resources to provide the care we were assured was available at a higher cost. Marketing is clearly on a completely different page than the actual caregivers. Some of the caregivers were very kind to my aunt, but they were understaffed and just unable to meet her needs. They told us we were sold a bill of goods by Marketing - and we definitely were. My aunt struggled and suffered for 3 days until she fell and was sent to the ER. In [date removed], we were offered an apology for accepting my aunt, and a promise of a full refund.. To date we have received nothing and calls from Rockport are not returned. Disgraceful.

Still looks like an old motel. Dad spent enough time in motels while he was working.

They caused my grandfather to become severely ill while he was a resident in their care. He eventually developed pneumonia and was seriously dehydrated before medical attention was sought. When we contacted the Director of Nursing with our concerns, she hung up on us. She also hung up on the nurse from the hospital where my grandpa was taken. Do not let your loved ones stay here. They are not equipped to handle more fragile elderly people, especially those with memory care issues.

The family owners declined my sister because they were having a problem with 3 residents who sneak out to smoke cigarettes!!! My sister paid the price for this!! She had not smoked since her stroke in November. She has been in another assisted living place for 2 months now and does NOT smoke!!!! Shame on these owners!!!