Embassy Healthcare

I don't think she has any complaints, so far. It's clean and she likes to go to the music activities. I do have one complaint; that it was not made clear that memory care was all private pay. They can't be in an assisted living memory care on medicaid. They didn't have a time limit for the assisted side, you didn't have to private pay a year first. You pay until you spend down your money, then you can switch to medicaid, unless you need memory care, then it's private pay only, and for medicaid you need a nursing home.

We're very pleased with how things have turned out at Indian Oaks so far, it's a very nice community! The facility is clean and well kept, and the staff are friendly and have done a good job looking out for our loved one. We've got no complaints!

I think that moving in and everything went fantastic. We had a lot of help during those times and with the issues involving that. Maybe a little bit better organization with the activities when my loved one first moved in would have been good. Tt was a very positive experience.

I really like the facility and the CNA's are awesome. But something needs to be done about the turnover of nursing staff. The CNA's are often overworked because of the lack of nursing coverage. I would hate to lose the great staff of CNA's that you have there because of the lack of more help.

This was the second facility I brought my father to. What a difference!! My father struggles with his memory, but Seasons Belleair is structured extremely well. This has helped him with his daily routine. My father commented on one of the staff members shirts that he remembered them wearing the other day. From the daily menu, (Which is Phenomenal), to the open feeling you get when touring the building, and the genuine cheerfulness of the staff, I can't imagine my dad being more happy.

We toured this location when we were looking into options for a loved one. It was a nice clean place, and the staff were all very friendly and helpful, but it did feel a bit institutional compared to others that we looked at. This was a nice enough community, but we didn't think it would be the best fit for our loved one.

We chose Rockport because of the value, the price, that's why we initially checked it out before any of the others because of the price and then we realized that it was really nice and clean. The only complaints they have is the food. When we first visited we tried the food and it was okay but I guess they're saying it's getting worse. We haven't spoken with anyone about it yet, but they're really really disappointed in the food and they're saying a lot of other people are too. I wish they would have an activities person, or a couple, that really goes around to people and knocks on their door and encourages people to get out and do things. My mother in law sits in her room with the curtains pulled and sits there all day; if they had people that would really encourage them to get out and do things that would be great.

liked

Staff very helpful and welcoming. The place was very nice.

Food left much to be desired. Activities were always the same, which got boring. Everything else was 3.5. Would not recommend Seasons. The head nurse, Wendy, does not do her job. She says she did something and found out she didn't. This was regarding doctors appointments. Also the main reason I checked out early is because someone stole money out of my purse. The residents were nice.

The CNA's are excellent and the activities are plentiful, fun, stimulating, and enjoyable. they serve a Mediterranean diet, which is helpful for memory. Seasons is still experiencing growing pains. They have not been open for a year yet and they are still in the process of getting the perfect staff. There has been some turn over in important staff and this affects the care level of the residents

Added montnhly services can add a lot to the bill.

The food is not good. They don't have many activities. The facility is beautiful on the inside.

Dad in hospice now, so gets great care from hospice staff, but care from facility staff depends on who is working... not all staff as attentive or qualified as others. Communications are lacking. Cost significantly increased without warning, moved to a level of care structure on top of baseline. Affordable cost was the primary reason for placing him here, and now the cost is more than his income. And level of care structure makes hospice patients the highest cost, yet the facility staff has less work due to hospice staff that are paid for through health insurance. Corporate/Admin decisions don't make sense, but no other options because dad is already established at this facility and we don't want to move him.

My loved one was previously a resident at Lakeview Personal Care and overall the experience was okay. I've heard that they have made changes and it's different now.

The place felt very "homey" when I toured & Jackie is very kind. Every place has room for improvement & overall my mom is happy! They are very caring & I felt that they truly liked my mom. I did not see attempts at any personal care & often smelled urine on my mom. They did not (as requested) inform me of med changes. There was not a lot of staff at any one given time & I had to look for them occasionally.

The pendent our loved one received never worked so when they would push the button for assistance nobody would come. Our loved one would have to call us so we could get ahold of the staff and tell them what is going on.

Our tour at Seasons Largo was just okay. When we walked in front door, it just didn't have the same liveliness that we experienced elsewhere. It wasn't depressing either. Just not lively.

Seasons Belleair was fine. But it didn't seem that they had as much going on for the residents to do as another place that we toured at.

Picked up packet. A bit far from North Royalton. More an over 55 community than independent community (not many people around). Dining room and 2 meals per day.