Embassy Healthcare

They do not have a secure Memory Care facility.

Loving it here. The nurses and general help are all excellent, very helpful and kind.

Staff were very friendly, but it's a converted motel without a homey feel.

A very nice facility with loving and caring staff. Friends and family visited him while I was out of town and they all gave me a good report. When I returned I could see that he was well taken care of. He was there for 12 days. A few articles of his clothing were missing or misplaced but I suppose that is normal. I highly recommend Season of Belleair.

I don't think she has any complaints, so far. It's clean and she likes to go to the music activities. I do have one complaint; that it was not made clear that memory care was all private pay. They can't be in an assisted living memory care on medicaid. They didn't have a time limit for the assisted side, you didn't have to private pay a year first. You pay until you spend down your money, then you can switch to medicaid, unless you need memory care, then it's private pay only, and for medicaid you need a nursing home.

We're very pleased with how things have turned out at Indian Oaks so far, it's a very nice community! The facility is clean and well kept, and the staff are friendly and have done a good job looking out for our loved one. We've got no complaints!

I think that moving in and everything went fantastic. We had a lot of help during those times and with the issues involving that. Maybe a little bit better organization with the activities when my loved one first moved in would have been good. Tt was a very positive experience.

I really like the facility and the CNA's are awesome. But something needs to be done about the turnover of nursing staff. The CNA's are often overworked because of the lack of nursing coverage. I would hate to lose the great staff of CNA's that you have there because of the lack of more help.

This was the second facility I brought my father to. What a difference!! My father struggles with his memory, but Seasons Belleair is structured extremely well. This has helped him with his daily routine. My father commented on one of the staff members shirts that he remembered them wearing the other day. From the daily menu, (Which is Phenomenal), to the open feeling you get when touring the building, and the genuine cheerfulness of the staff, I can't imagine my dad being more happy.

We toured this location when we were looking into options for a loved one. It was a nice clean place, and the staff were all very friendly and helpful, but it did feel a bit institutional compared to others that we looked at. This was a nice enough community, but we didn't think it would be the best fit for our loved one.

We chose Rockport because of the value, the price, that's why we initially checked it out before any of the others because of the price and then we realized that it was really nice and clean. The only complaints they have is the food. When we first visited we tried the food and it was okay but I guess they're saying it's getting worse. We haven't spoken with anyone about it yet, but they're really really disappointed in the food and they're saying a lot of other people are too. I wish they would have an activities person, or a couple, that really goes around to people and knocks on their door and encourages people to get out and do things. My mother in law sits in her room with the curtains pulled and sits there all day; if they had people that would really encourage them to get out and do things that would be great.

liked

Staff very helpful and welcoming. The place was very nice.

Food left much to be desired. Activities were always the same, which got boring. Everything else was 3.5. Would not recommend Seasons. The head nurse, Wendy, does not do her job. She says she did something and found out she didn't. This was regarding doctors appointments. Also the main reason I checked out early is because someone stole money out of my purse. The residents were nice.

The CNA's are excellent and the activities are plentiful, fun, stimulating, and enjoyable. they serve a Mediterranean diet, which is helpful for memory. Seasons is still experiencing growing pains. They have not been open for a year yet and they are still in the process of getting the perfect staff. There has been some turn over in important staff and this affects the care level of the residents

Added montnhly services can add a lot to the bill.

Northridge was wonderful - 4.5/5, prior to change in ownership this summer and huge turnover of staff. I would say it is more like a 3.5/5 at the moment...they have reduced their transportation services, no longer have staff to run in house activities like bingo, etc. Meal options have been greatly reduced. My oved one is not looking to move, as they have made friends there and it is still more affordable than other places of same quality. They like the cleanliness of it overall, but feel the new management is not as friendly/accommodating as the previous staff.

The food is not good. They don't have many activities. The facility is beautiful on the inside.

Dad in hospice now, so gets great care from hospice staff, but care from facility staff depends on who is working... not all staff as attentive or qualified as others. Communications are lacking. Cost significantly increased without warning, moved to a level of care structure on top of baseline. Affordable cost was the primary reason for placing him here, and now the cost is more than his income. And level of care structure makes hospice patients the highest cost, yet the facility staff has less work due to hospice staff that are paid for through health insurance. Corporate/Admin decisions don't make sense, but no other options because dad is already established at this facility and we don't want to move him.

My loved one was previously a resident at Lakeview Personal Care and overall the experience was okay. I've heard that they have made changes and it's different now.