Embassy Healthcare

The place felt very "homey" when I toured & Jackie is very kind. Every place has room for improvement & overall my mom is happy! They are very caring & I felt that they truly liked my mom. I did not see attempts at any personal care & often smelled urine on my mom. They did not (as requested) inform me of med changes. There was not a lot of staff at any one given time & I had to look for them occasionally.

The pendent our loved one received never worked so when they would push the button for assistance nobody would come. Our loved one would have to call us so we could get ahold of the staff and tell them what is going on.

Our tour at Seasons Largo was just okay. When we walked in front door, it just didn't have the same liveliness that we experienced elsewhere. It wasn't depressing either. Just not lively.

Seasons Belleair was fine. But it didn't seem that they had as much going on for the residents to do as another place that we toured at.

Picked up packet. A bit far from North Royalton. More an over 55 community than independent community (not many people around). Dining room and 2 meals per day.

Scheduled a tour through A Place For Mom. When I arrived, no Receptionist on duty and I stood in Reception area for several minutes before anyone spoke to me. Person I met with did not know about my appointment and was unprepared. On the plus side: there's an aviary; the residents of the memory care unit were clean; the nurse on duty was very helpful. The decor is nice.

When we toured this facility, we found that it was fairly okay. The people were very nice, but the building looked a bit dated and old. Another concern that we had was the fact that they segregate residents based on level of Alzheimer's, so my mother would have had to constantly change rooms if she were to reside here.

My husband's experience here at this community was adequate. The community is nice and clean, everyone is very friendly and helpful. My issue with this community was that I didn't feel there were enough engaging activities offered for the Eldercare members. My husband wasn't encouraged to be active. He continually was looking for more to do.

I placed my father in this ALF because it was very reasonable at the time and at first sight we absolutely fell in love with the place! They have a little library on the second floor and a bird sanctuary on the third floor. They have also just recently put in a man cave with a pool table, darts, puzzles and card games. I believe they still play Bingo every other night and sometimes they will round everyone up on the bus to take them out to dinner or fishing. My dad loved it until recently they changed management. Rent went up and now dad isn't getting ANY care... its as if they completely ignore him. I went there to visit him after 6pm and it was like no nurses to be found! I suppose maybe they are caring for those on the second and third floors but my dad is not a happy camper and when he complains they call me like I am suppose to be able to fix it. I pay nearly $2900 a month and they cant even give him his meds! Oh but they used to include all that (No additional charge) and now they want an additional $300 for that. Ummm NO!!! Wherever the old management went is where we will follow. It is literally like having a happy family and now NOTHING!!! Dad even has to wait nearly 30min-1hour for his meals from the time he sits down. Again it is like being ignored and don't get me started with the turn-around. They used to have good/caring nurses but now they turn him away when he comes in for his drops and meds. He has no companionship, no care, and just recently someone is coming in and unplugging refrigerators! I don't know about this place anymore. I had high high hopes until recently. Dad is already wanting to move and I don't blame him. The only thing good we got from this was his doctors and a set of high standards to look for in future ALFs.

Staff was helpful and courteous but the property is currently undergoing renovation. I did not complete my tour because our needs are immediate.

We chose Rockport for affordability and care. My dad was evaluated by the nursing staff and told he would easily fit in, however upon arrival several weeks later, we were told after several days, that he would not be able to stay there. The nursing staff would tell us one thing and the front desk staff another. There was also a "sign on" type of fee of 1000.00 (non refundable) that we were not told about in any previous discussions and had to pay on the first day. Furthermore, the place is an old hotel and the doorways going into the rooms and bathrooms are tight. Accessibility is not good. My dad like the food.

VERY BASIC ASSISTED LIVING, BRING YOUR OWN TV, PHONELINE, MEDS, WHEELCHAIR.

The building is old and my loved one wasn’t happy here. I don’t remember any activities at all. The physical therapy would get a four if it was a category. The employees were a three. My loved one didn’t like the food.

The food is not nutritional. They don't give my father in-law good care. I'm in the process of moving him out of that place.

I gave a 30 day notice to bring mom closer to home & they never refunded my $$$. Called multiple times & was told its up to corporate. Would never recommend!

I was a visitor at the facility for the first time. There was no one at the front desk and I waited about 10 or 15 minutes. There was no security on the doors and people could come in or leave with no problem. I noticed some resident wandering around and one spoke to me and appeared to be in need of monitoring or supervision. I was concerned that it would’ve been very easy for one of the residents such as this to just walk right out the door. I don’t know if the facility has cameras at the front, and if they do and are being monitored, then that makes it different. The only people that were available, were located down a long hall and to the right. One person was playing on their phone and another was doing paperwork. I just feel like there needs to be some kind of security and representation at the lobby area.

Buyer beware. PT/OT are excellent. But, facility changed its scope to fill 2nd floor with memory care & clients who require prodigious amounts of personal care. Staffing has NOT increased for needs, yet Lakes assures meets PA requirement. All 2nd floor who are capable are getting short shrift & largely must take care of themselves. Baths 2x/week don't occur anymore due to staff is constantly tied up with more dependent residents. Food is lousy, nutrition poor. Weird assigned seating for meals. Scheduled menu items frequently unavailable & Lakes claims to have "just run out" after 1st floor was served first. I don't know how this place can even begin to claim that they do diabetic care, unless they mean the glucose tests + pass the meds, because dietary needs of a diabetic can't be met by the kind of meals that we catalogued in a 5 month stay. Had to clean toilet ourselves. NP breezes in and talks in public at meals, then bills for full-service office visit. Nobody checks wt or vitals.

Most of these reviews are older. New management has taken over and it has changed alot. Biggest change is the dining services. They do not cook meals on the weekends, they provide packaged meals on Friday, to last the weekend. Typically a sandwich , soup, and small entree. Starting Feb, no breakfast either. Also you do not get to pick a meal, you get what you get. I guess they figure its Independant living, so you can make your own. Typically no staff around after 5pm or weekends, so if you're looking for security, they only have cameras. They provide call buttons, but tell them not to wear them at night, because they are too sensitive. You have to put your trash in laundry room, sits over weekend. I suppose they are trying to move to a totally independent facility? It used to be how they advertise themselves, a luxury retirement community...Umm not so much anymore. The rent is reasonable, you get what you pay for. The lobby and dining area are nice, rooms are outdated

There have been at least six MC directors in three years. 2020 to 2023. [name removed] was investigated by Adult Protective Services due to a unreported fall that resulted in a broken leg. The MC staff and director should have better knowledge of how to turn the bedridden residents, how to dress residents who have pain, and how to cut up food for those who can no longer use utensils. Food for those who can feed themselves with utensils is usually very good. The activities are good. The outdoor area for the MC is small, hot, and with sad landscaping. The MC office is lackadaisical with many wrong phone numbers and misplaced paperwork. The ladies at the sign-in area are the best! Since I have another family member in another MC facility in Tampa so I can say that [name removed] MC staff is not up to the standards that they should be as caregivers.

There is a constant turnover of staff and frequent issues with poor response to the call button. Some staff a very friendly, some are not.