Embassy Healthcare

Regent of Stow….where we don’t do anything we said we would and if we said it, we didn’t mean it. Total disappointment. They fail in every way. You can talk to whoever you want. Nothing changes. No management or pride in care of residents.

The staff members would be a 10 out of 10 they were just fantastic. We really cannot say enough good things about them. However the dining experience was terrible and the food was served on paper plates.

I would want others to know we did not have a good expedience here. Something happened and they had to take my dad to the hospital. They did not call us or even tell us that it happened and I got a medical bill in the mail. When he left here, he had a whole bunch of medicines from the pharmacy they use, they were supposed to get them all together so I could pick them up and they somehow disappeared. The price is good.

The staff at the Rockport were also very friendly and accommodating, very welcoming. My biggest concern was the building: it felt like a motel. Granted there was no furniture in the apartment I saw. First the location of the Rockport is in the middle of a busy, commercial street. The lobby was uninviting, the rooms also uninviting. A big drawback for my aunt would be the lack of a kitchen and therefore wouldn't work. I feel badly because the two women I met clearly were committed to providing the best for their clients.

We toured this place for 2 loved ones. The facility is nice, the downfall is the communication. I tried calling 3 times and left messages and we did not get a return call back. We wanted to rent the room. I also noticed no one really talks to anyone when the residents are in the lobby. With both of these downfalls, which I think are crucial, we decided to move on and find another facility.

Run down and seemed unfriendly. They questioned my relative's use of a wheelchair, so I assume it is not wheelchair friendly. Did not invite me to try the food, even though it was lunch time. Pressured me to consider an Alzheimer's facility in Solon, WITHOUT bothering to meet my relative or evaluate her!

The Negatives: 1. Smell. Strong odors of cigarettes, perfumes, and potentially insecticide in lobby and hallways. 2. Residents are assigned tables. 3. Cheap carpeting in rooms. Half-size refrigerators. 4. Not very sophisticated in their manners. The Positives: 1. Busy place, lots of people moving around. A variety of people. 2. Shopping in walking distance.

I would give this nightmare a negative 5 if that were at all possible! After spending thousands of dollars a month to secure care and safety for my mother-in-law, this place did not fulfill any of their promised expectations! They claim to be experts on dementia care, but regularly allowed my mother-in-law to be physically assaulted, often blaming her for their lack of supervision. Many times we would show up and she would be covered head to toe in her bodily fluids with staff completely unaware. They also on several occasions mixed up her medication’s because of their poor recordkeeping. This place is horribly under staffed. Every time we tried to work with them, to address these issues, they made promises that they would not fulfill, and excuses as to why things were never their fault. After trying for several months, we realized that she was not safe there and have moved her out much to their somehow surprise. They really only care about the money! They have no idea how fortunate th

I lived at Regent of Stow for 8 months and ran for my life leaving my dear friends behind but I couldn't help myself I felt like I was in prison. It's supposed to be assisted living not a nursing home not a memory Care unit but assisted living and because of the others who live there it takes away the independence of those who are in assisted living. The place appears to be clean but that's where this compliment stop. The staff is friendly but they will stab you in your back The nurses are great but there's not enough of them and they don't give them enough hours and they don't treat them properly so we lose them all the time. Some of the gates that work there are fantastic but are not given the credit that they deserve. Some of the aids that work there should not be there. The facility is a full capacity there is not enough nursing staff or Aides. The food is not fit for a pig trough. I had diarrhea when I live there now that I moved I no longer have that problem. Don't send your love

My parent is currently at this facility and will be leaving in a month. It started off affordable but most of the services they provided were suddenly not available. Also got a letter stating that we are now responsible for buying items that were originally provided. They switch management and the bill escalated instead of going down. High turn over rate with employees. Aide told my parent that we will be responsible for paying extra for standard nursing services. Never got notified the house doctor was not seeing my parent because the doctor didn’t except insurance. They still don’t have a hairdresser or barber. Staff does minimal work.

Absolutely terrible, do not send your loved ones here. Starting from not having any nurses or workers and the ones that did work well were fired. Nurses were never there for night shift. Or left early on second shift. They would pass meds and just sit them in the room meds would be off count or not given at correct times. In order to get any meds at night they would call the ambulance and we would have to go to the hospital. Management is absolutely TERRIBLE! Megan can’t figure out how to communicate with people and [name removed] doesn’t do well at her job! Horrible management! They don’t appreciate the workers there that actually did work! Residents were going weeks without shower’s because the aides didn’t feel like giving them! Let residents lay you in their own urine most of the time. Kitchen wouldn’t come in and they would serve soup and grilled cheese almost everyday! Instead of cooking. Absolutely terrible place

The Care was poor and health suffered as a result. Hospitalized for severe dehydration after waiting 2+ weeks to do requested blood work and 10 days for the result. It was Difficult to contact staff, slow to get a response and concerns were not resolved.

My aunt was assessed by Rockport staff in [date removed] and we were assured that she was a perfect fit and her needs could be met at Rockport with add on services that were described in detail by the Marketing Director, From the minute my aunt arrived in [date removed], the nursing staff and aids told us she should have NEVER been accepted, as they did not have resources to provide the care we were assured was available at a higher cost. Marketing is clearly on a completely different page than the actual caregivers. Some of the caregivers were very kind to my aunt, but they were understaffed and just unable to meet her needs. They told us we were sold a bill of goods by Marketing - and we definitely were. My aunt struggled and suffered for 3 days until she fell and was sent to the ER. In [date removed], we were offered an apology for accepting my aunt, and a promise of a full refund.. To date we have received nothing and calls from Rockport are not returned. Disgraceful.

STRONGLY DO NOT RECOMMEND. Abuse the residents. Illegal ethics. Recently the staff they hired is trashy and unclean. No staff on duty when you need them. Beat and drug residents for no reason and no management cares when notified.

We wanted to leave when we entered. It was dimly lit throughout. Saw no residents. No garden area. The 2 rooms that we were shown - recently vacated - very strong unpleasant smells. Room was small and disappointing. They will only offer transportation once a month to Doctor appointments.

I came in for a tour about 2 weeks ago and all of the residents were just sitting around bored. The staff was gossiping in the corner while not paying attention and one resident was consistently asking for help to the bathroom. I heard a staff member respond with "You're really annoying me, go back to your seat". This was clearly a dementia resident. It turned me off right away but I continued with my tour. As I walked around I noticed that the building is pretty clean, but a few things I was concerned with. The food looked terrible. I asked a resident how she liked the food and also the activities and she told me the food was cooked by a couple kids and it had no flavor. She also said the activities were low budget and repetitive. I found this all to be a turn off considering this place is EXPENSIVE! They could do a lot more here. I ended up placing my mother at the Lake House. It's beautiful and not to mention has a better staff to resident ratio. Seasons biggest problem is that it seems under staffed.

Still looks like an old motel. Dad spent enough time in motels while he was working.

My mother was here for longer than she should have been - the care was awful - not enough space to go into depth. Non certified staff, non responsive directors... supplies we purchased could not be found, unsanitary conditions and laundry piled up for weeks. Saw and killed a roach, mom and other residents got scabies and no one ever seemed to know who her caregiver was for the day. Place should be closed due to neglect of its residents. Do NOT send your loved one there.

They caused my grandfather to become severely ill while he was a resident in their care. He eventually developed pneumonia and was seriously dehydrated before medical attention was sought. When we contacted the Director of Nursing with our concerns, she hung up on us. She also hung up on the nurse from the hospital where my grandpa was taken. Do not let your loved ones stay here. They are not equipped to handle more fragile elderly people, especially those with memory care issues.

The family owners declined my sister because they were having a problem with 3 residents who sneak out to smoke cigarettes!!! My sister paid the price for this!! She had not smoked since her stroke in November. She has been in another assisted living place for 2 months now and does NOT smoke!!!! Shame on these owners!!!