Embassy Healthcare

The family owners declined my sister because they were having a problem with 3 residents who sneak out to smoke cigarettes!!! My sister paid the price for this!! She had not smoked since her stroke in November. She has been in another assisted living place for 2 months now and does NOT smoke!!!! Shame on these owners!!!

After a brief hospital stay the Seasons would not allow my mother-in-law to return. She is now “too much work.” We were told she could age in place when they were selling us. Liers! The staff is alway short. Currently it is 17:1. The new administrator is a [language removed] to can’t keep good help. Don’t believe anything they tell you.

Very understaffed, there was only 3 people there during the day, and they were all arguing over who had to stay an extra shift. During my tour, I noticed residents sitting in chairs with pupples of urine underneath them, that you could smell from a mile away. And the staff were walking right past residents on their phones, or blatently ignoring them when being spoke to about questions and concerns. Was not happy at all about the conditions, and reported them promptly to the state. The place needs shut down!

Came in for a tour. I was very impressed how beautiful the place looks like, it is very much different from the ones I have been too. While I was waiting for the lady who was going to give me a tour, I was seated beside this elderly lady and we chatted a little. I asked her how it is living here, she answered me "oh its fine, the staff used to be nice and fun but now they seem different. They don't seem happy as they used to and." and then I asked how the food was, "they have their days, but mostly it isn't good. Food always late same as meds are, late." then she whispers "new management that's why." I was a little bit shocked upon hearing this. Whle we were talking, I saw this big man at the corner of my eye and he was wearing shorts and slippers. I asked who he was and the lady said he works in the kitchen. I was in disbelief, because how can a place like this have employees come to work looking like that. Very unprofessional. I knew from then that this place was not going to work out for my mother. But I still continued on doing the tour. Driving 2 hours away that's the least I could do. When the lady came and gave me the tour, we went to the 2nd floor, she also showed me 3rd floor which was for memory care. I asked what if there was a fire, or a disaster. How will they evacuate the residents on the 3rd floor when all elevators will be stopped. Most residents I saw were in wheel chairs, walkers. they couldn't possibly walk down the stairs by themselves and mind you there were only 4 nurses upstairs out of 20+ residents? I questioned the safety of that. And also the care that each and every one is receiving up there. Because I see nurses just sitting down and on the phone, and thislady smells a lot like urine. 2nd floor was empty but it had a nice man cave. Aquarium was dissapointingly dirty. Aftert the tour, I waited for my husband to come pick me up. I saw some of the nurses just gossiping in the hall I had hopes that this was the one home I can leave my mother in. The price they demand should be the same care and love they should deliver. But I'm guessing that's not going to happen. Very disappointed.