Embassy Healthcare

The Care was poor and health suffered as a result. Hospitalized for severe dehydration after waiting 2+ weeks to do requested blood work and 10 days for the result. It was Difficult to contact staff, slow to get a response and concerns were not resolved.

My aunt was assessed by Rockport staff in [date removed] and we were assured that she was a perfect fit and her needs could be met at Rockport with add on services that were described in detail by the Marketing Director, From the minute my aunt arrived in [date removed], the nursing staff and aids told us she should have NEVER been accepted, as they did not have resources to provide the care we were assured was available at a higher cost. Marketing is clearly on a completely different page than the actual caregivers. Some of the caregivers were very kind to my aunt, but they were understaffed and just unable to meet her needs. They told us we were sold a bill of goods by Marketing - and we definitely were. My aunt struggled and suffered for 3 days until she fell and was sent to the ER. In [date removed], we were offered an apology for accepting my aunt, and a promise of a full refund.. To date we have received nothing and calls from Rockport are not returned. Disgraceful.

STRONGLY DO NOT RECOMMEND. Abuse the residents. Illegal ethics. Recently the staff they hired is trashy and unclean. No staff on duty when you need them. Beat and drug residents for no reason and no management cares when notified.

We wanted to leave when we entered. It was dimly lit throughout. Saw no residents. No garden area. The 2 rooms that we were shown - recently vacated - very strong unpleasant smells. Room was small and disappointing. They will only offer transportation once a month to Doctor appointments.

I came in for a tour about 2 weeks ago and all of the residents were just sitting around bored. The staff was gossiping in the corner while not paying attention and one resident was consistently asking for help to the bathroom. I heard a staff member respond with "You're really annoying me, go back to your seat". This was clearly a dementia resident. It turned me off right away but I continued with my tour. As I walked around I noticed that the building is pretty clean, but a few things I was concerned with. The food looked terrible. I asked a resident how she liked the food and also the activities and she told me the food was cooked by a couple kids and it had no flavor. She also said the activities were low budget and repetitive. I found this all to be a turn off considering this place is EXPENSIVE! They could do a lot more here. I ended up placing my mother at the Lake House. It's beautiful and not to mention has a better staff to resident ratio. Seasons biggest problem is that it seems under staffed.

Still looks like an old motel. Dad spent enough time in motels while he was working.

My mother was here for longer than she should have been - the care was awful - not enough space to go into depth. Non certified staff, non responsive directors... supplies we purchased could not be found, unsanitary conditions and laundry piled up for weeks. Saw and killed a roach, mom and other residents got scabies and no one ever seemed to know who her caregiver was for the day. Place should be closed due to neglect of its residents. Do NOT send your loved one there.

They caused my grandfather to become severely ill while he was a resident in their care. He eventually developed pneumonia and was seriously dehydrated before medical attention was sought. When we contacted the Director of Nursing with our concerns, she hung up on us. She also hung up on the nurse from the hospital where my grandpa was taken. Do not let your loved ones stay here. They are not equipped to handle more fragile elderly people, especially those with memory care issues.

The family owners declined my sister because they were having a problem with 3 residents who sneak out to smoke cigarettes!!! My sister paid the price for this!! She had not smoked since her stroke in November. She has been in another assisted living place for 2 months now and does NOT smoke!!!! Shame on these owners!!!

After a brief hospital stay the Seasons would not allow my mother-in-law to return. She is now “too much work.” We were told she could age in place when they were selling us. Liers! The staff is alway short. Currently it is 17:1. The new administrator is a [language removed] to can’t keep good help. Don’t believe anything they tell you.

Came in for a tour. I was very impressed how beautiful the place looks like, it is very much different from the ones I have been too. While I was waiting for the lady who was going to give me a tour, I was seated beside this elderly lady and we chatted a little. I asked her how it is living here, she answered me "oh its fine, the staff used to be nice and fun but now they seem different. They don't seem happy as they used to and." and then I asked how the food was, "they have their days, but mostly it isn't good. Food always late same as meds are, late." then she whispers "new management that's why." I was a little bit shocked upon hearing this. Whle we were talking, I saw this big man at the corner of my eye and he was wearing shorts and slippers. I asked who he was and the lady said he works in the kitchen. I was in disbelief, because how can a place like this have employees come to work looking like that. Very unprofessional. I knew from then that this place was not going to work out for my mother. But I still continued on doing the tour. Driving 2 hours away that's the least I could do. When the lady came and gave me the tour, we went to the 2nd floor, she also showed me 3rd floor which was for memory care. I asked what if there was a fire, or a disaster. How will they evacuate the residents on the 3rd floor when all elevators will be stopped. Most residents I saw were in wheel chairs, walkers. they couldn't possibly walk down the stairs by themselves and mind you there were only 4 nurses upstairs out of 20+ residents? I questioned the safety of that. And also the care that each and every one is receiving up there. Because I see nurses just sitting down and on the phone, and thislady smells a lot like urine. 2nd floor was empty but it had a nice man cave. Aquarium was dissapointingly dirty. Aftert the tour, I waited for my husband to come pick me up. I saw some of the nurses just gossiping in the hall I had hopes that this was the one home I can leave my mother in. The price they demand should be the same care and love they should deliver. But I'm guessing that's not going to happen. Very disappointed.