Embassy Healthcare

Rockport is amazing! Everyone there treats my mom like a queen.

My brother has been living at Rockport for a little over a week, so my comments can only be limited to this short time span. So far my sister and I are ecstatic over the kindness and efficiency we have experienced. Since he moved from out of state, there were some difficulties in getting medical records, and the staff (especially Lynne) bent over backwards to accommodate us. We had toured the facility a few times before choosing Rockport and everyone was more than helpful. Then we had to suddenly "make the move" and everything possible was done to make it happen! We couldn't say enough.

After trying three different facilities Rockport is hands down the best! The staff is friendly and courteous but most of all you can tell they genuinely care about their residents! The building isn't the nicest we've seen but the care is! Rockport has been a God send for us and out Uncle!

Rockport has continually exceeded all of our expectations. They really do make the community feel like a family and they seem to genuine care for their residents!

We are very pleased with this place. I like how clean they are, and very friendly. I like how hands on the care is with my mother. They are very engaged with her and to see her happy and content, makes us feel at peace with the decision we made.

I had been struggling with the thought of putting my loved one in a facility, however, we started with the Adult Day Program and my loved one had truly enjoyed it and I found that my time with them was much more personal because they were being active through out the day and when they came home where more engaged. We then chose to move to the brand new memory care unit that they had just opened. It was a very hard decision for my family and I, but after seeing how well they did, we knew it was the best one. The staff is so caring and Amy who we worked with in the adult center and then throughout the transition to the new unit was so great and made is feel as if we were her own family and shared so much knowledge with us. Thank you to the facility for giving our loved one the next best thing to being home. Keep up the good work.

Adult Daycare at it's finest! I have struggled with the idea of Adult Daycare for a long time for my mom. But when the dr. said I hd to do this, I searched all local facilities and found this one to be the best. The daycare attendees are happy, involved and cared for from top staff. I met with the head of the program several times before I made my final decision, she even stayed late twice to accommodate my schedule. She not only does this as her job, she puts her heart into this and you can tell that from the feeling you get when you enter the facility. The location is not the most convenient, but I would drive further to have her in the care of these individuals. Thank you for making this transition so easy for me and my family.

I had my mom move into rockport after a hospital stay. She chose this facility on her own before we even had to make the move. When I toured I fell in love with the staff & other tenants. But I will be honest the price was also very appealing to us. I stayed with her the first 3 days and experienced it with her.... The food was great, homemade soup everyday. The staff was great and treated not only her like family but me also.

I chose this facility for my grandmother after the sudden death of my grandfather. As you can imagine this was a terrible time for me and my family. I toured about 5 facilities and this is the only facility that gave me the "home" feeling. The staff was so kind, caring and compassionate. We had a meal and a lunch tour, the food was great, it was homemade and served with a smile. My grandmother has been there for about six months and she has turned into a new person. She is social and enjoys the activities as well as the new friends she has made. I recently went and had lunch with her and as soon as lunch was over, she kicked me out to load the bus and go for an afternoon drive. (I have never been so happy to be asked to leave.... haha) Thank you for having such a great place for my grandmother to call home at the age of 90!

We have selected this Facility

The community was nice but there were just some things that I felt that would not work well for my loved one. He is older and not in many activities so the community was a little too big for my loved ones needs. The community was not bad just did not work for my loved one.

The staff has made my mother feel very welcome and a part of the community. They have been wonderful about communicating my mothers needs and identifying services that will benefit her.

Positive is it feels more like a home versus a facility which makes it more comfortable. The staff is very warm with the residents which also makes them comfortable. Quiet environment. Residents are a community that look out for one another. Negative its assisted living so there is no locked section for those with memory issues that may wander

The main reason we chose Regent of Newport News is because they didn't price nursing care separate from room and board .

An explanation about the food. We have a new cook, [name removed], he's very good, much better than the one before him. However, he can only cook what they give him. They changed food vendors to [name removed] about 2 month or so ago, and the food quality has declined markedly. They stopped serving Pepsi, Coke and went to another brand that's in mini cans. Yuck. The meat is in invariably tough. If meet us on the menu I always try to remember to bring my chainsaw. I usually don't even attempt it. Cube steak, pork chops, etc are all tough as shoe leather. Fish is fine. Aside from that I'm happy living here. Residents are nice, administration is nice and friendly that a question of competence at times. Feel free to get back to me if you'd like.

Staff was very good and more than helpful. Took a week before they had all her drugs in spite of being assured that they were all there. After that just fine. The facility was really fine. Always clean etc.

The price is right for the services received. I have been here for one full year and am sure l made the best choice. Apartments are ample size with a walk in closet and a double closet in the bedroom. Handheld showers, security bars and towel bars in the bathroom are secured safely. There is a light cleaning provided every other week. The staff has always been kind and helpful. A continental breakfast is served five days a week as well as dinner each evening. Weekend dinners are provided on Friday night to be taken to your apartment where you can reheat it. Overall I'm very happy with my choice here at Northridge Senior Apartments.

My mom was a resident at The Lakes at Jefferson for a short time before she passed away. I think that the place was beautiful, but the management was very slow to respond to anything. I also don't think that my mom got the assistance that she needed for her age. I feel that the staff needs to be more hands on with the residents. For example: my mom needed help to get to the bathroom. After they got her there they would leave and wait outside her room with the door closed. I feel that someone should have been there with her given her age. Also, they would send in very inexperienced staff who didn't know how to handle her. Of course, I understand that with Covid staff was short and hard to find. The experienced staff was very good. The Kindred Hospice team was fantastic. Compered to her last facility, this facility was much better and I would recommend it to anyone.

This facility is a good place and has been so good for my loved one. They're always friendly towards my family and try hard to help with all of my loved one's needs. I visit twice a week at different times of the day and it's always great. The food is good quality and variety. They have a good variety of activities and try to do a lot with those. There's always something going on with their activities. Communication with the family is good. Anytime I call, I always get a response. I'm able to communicate with the nurses and aides as needed. Housekeeping is often and my loved one's room is always clean. Overall, it's been a good experience. I would recommend this facility to family and friends. This facility is the most affordable place that we found in our area.

The bathrooms could be cleaned more often. Most of the time, my loved one likes the food. My loved one likes the activities. Overall, everything is fine.