Elegance Living, LLC

We are so unhappy with this facility. The food is disgusting. Our family member is now eating frozen dinners while paying for 3 meals at this place. Dinner is practically non existent. Lunch is hard dry meats. Vegetable soup this week was one pea, one bean, one carrot. Potatoes are hard as a rock. Staff leaves for better working conditions and pay all the time. Paying for services we seldom receive. Pharmerica, the drug company delivers much needed prescriptions days and days after script sent in. Even sent wrong dosage once. Sometimes a week or more goes by without meds being sent to patient. This place needs to be reported

It's understaffed. They allow residents who have severe mental issues to live there, who continually yell and scream, upsetting all of the residents. The staff does not help the residents with quality of life issues, like keeping their nails cut and clean, informing the resident's family if they need clothes, and making sure the bathrooms are clean. They don't open clothes sent to them and place the clothes in laundry. They lie to the clients, even when the clients are aware enough to know that they are being lied to. It upsets the clients and frustrates them. They don't allow the clients to walk around, reducing their physical functioning quickly and incapacitating them to live out their lives in a wheelchair. Some staff are kind but many are not.

From what we were able to see of the community it was clean, however our loved one did not like the food whatsoever. It could of been caused by the dining room being closed, but we do not know. Also there was no activities at the time due to the restrictions, so we just do not think we got a good value for what we were paying for.

Please research other places, don't put a loved one here

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

Let me start by saying I loved Brentwood at first. 2 years ago the staff was competent, but they kept changing hands and the place was chronically understaffed from late 2015 on until the state stepped in recently, though it didn't help much, if any. However, early on, my mother was brought another resident's medications, fortunately, I was there to stop her from taking it and took over medication distribution, but that cost me 3 visits every day for 2years. Staff is friendly on the surface, but suggestions or complaints will net you hositility and passive aggressive behavior. I have true stories that would keep you from even considering Brentwood, but I don't have time to write for days and days. Suffice it to say: When looking for a facility for your loved ones, for their sake, PLEASE look for a place with camera's aimed at the staff. My mother is in such a facility now and it is like night and day, the difference in how she, and all the residents, are treated. Also, camera's should be in the bedrooms and you decide if you want them to be active for staff or just yourself or not at all. This should be law and hopefully eventually will be.

My mother was a resident for 4 grueling months. Facility constant, smelled like urine. Complete lack of communication amongst nurses/shifts/management. Disregard for physician orders. Frequent incidences of lost/missing clothing (undergarments) despite being labeled. Questionable follow through on critical policies. We gave them every chance to remedy situation including meeting with regional management. Sub par care.

please be aware that the owners and administrators decided to lay off all nursing staff. Do not send anyone there unless it is rectified.My dad is there and we are activly looking to get him out. The CNA staff are caring and overworked.

Not impressed at all. I toured about a year ago and it was a completely different place then. I don't know what has happened in the last year but it definitely shows. I toured again last week for my mother. The staff appears miserable. My tour started with staff complaining about the director of nursing in the elevator and how incompetent she is. Then at one point I was introduced to the director, who walked by and wasn't even going to say hi until someone stopped him. He was very arrogant telling me his dad owns the company, like I care who he is or why he got a job there. I just wanted to hear about how they were going to give my mom the best care possible at the end of her life. I received no reassurance. I left there so disappointed. I decided to take my mom to Sunrise.

There was a severe lack of concern, care and communication at this community. When we first toured the facility looked great and we were sold immediately. They pride themselves on wanting the families involved with everything and how great their communication was, and we are not sure if it was because of staffing but they could not follow through with any promises and had no common sense. They would "forget" and make excuses as to why our loved one was not wearing glasses and therefore would result in multiple falls, the medication was never correct and when we would ask to see their medical charts the head nurse would get angry with us and questions us.

These reviews are mostly fake. They were written by someone from Symphony. the food is good. The people are good. The place is good. They need to hire someone with a better vocabulary. Thank God we got my father out when we did. He's so much better now.

They cut to one nurse per shift but she cannot handle the entire facility by herself. They do not call for appropriate medical care for the dimentia patients who cannot advocate for themselves.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

Horrible place!!! Worse decision I made was to move my father in there. The company couldn't careless about the residents that live there. Don't rely on staff as management is different every 4 months. Do not put your loved ones here. I moved my father out immediately, care was awful!!!

I have removed my father from the Atrium as this is not a safe place for a loved one and I would never allow any of my family to go there nor recommed this place for any reason. They had requested that we not visit for the first few days to let my dad settle in and even when I called every day they gave me glowing reports that were not actually being done. They are tiring patients down at night, there is no head of nursing and there is a lack of staffing. My dad was there 5 weeks and I have removed him for his own safety. They did not check his blood sugar for a month and they had doctor's orders for daily blood sugar testing, he went unbathed for days on end. The Atium even gave my father medication to calm him down without doctor's orders. They later said that they had gotten orders from his doctor. His room smelled of urine, there was no shower head in his shower so how where they bathing him. I was horrified when I did finally go and visit my father and removed him immediatley

1 star rating. Administrative team not responsive or cooperative with families, too much turnover, lack of consistent caregivers, lack of or inconsistent communication between administration and front line workers. During recent bedbug outbreak on site administrator was fired or quit and the replacement administrator was ill equipped to deal with residents, concerned family members or staff. Front line staff competent but inadequate direction from administration. Current director is dismissive, lacking in any level of emotion or empathy, does not return calls in a reasonable manner. Patients left in contaminated rooms for more than six days. Do not recommend.