Elegance Living, LLC

please be aware that the owners and administrators decided to lay off all nursing staff. Do not send anyone there unless it is rectified.My dad is there and we are activly looking to get him out. The CNA staff are caring and overworked.

Not impressed at all. I toured about a year ago and it was a completely different place then. I don't know what has happened in the last year but it definitely shows. I toured again last week for my mother. The staff appears miserable. My tour started with staff complaining about the director of nursing in the elevator and how incompetent she is. Then at one point I was introduced to the director, who walked by and wasn't even going to say hi until someone stopped him. He was very arrogant telling me his dad owns the company, like I care who he is or why he got a job there. I just wanted to hear about how they were going to give my mom the best care possible at the end of her life. I received no reassurance. I left there so disappointed. I decided to take my mom to Sunrise.

There was a severe lack of concern, care and communication at this community. When we first toured the facility looked great and we were sold immediately. They pride themselves on wanting the families involved with everything and how great their communication was, and we are not sure if it was because of staffing but they could not follow through with any promises and had no common sense. They would "forget" and make excuses as to why our loved one was not wearing glasses and therefore would result in multiple falls, the medication was never correct and when we would ask to see their medical charts the head nurse would get angry with us and questions us.

These reviews are mostly fake. They were written by someone from Symphony. the food is good. The people are good. The place is good. They need to hire someone with a better vocabulary. Thank God we got my father out when we did. He's so much better now.

They cut to one nurse per shift but she cannot handle the entire facility by herself. They do not call for appropriate medical care for the dimentia patients who cannot advocate for themselves.

Extremely understaffed, patients needs are not addressed or attended too. They over medicate to keep from having to deal with the residents. The residents spend all there time alone in there rooms, activities are non existent. Management says what you as a family member wants to hear with no intentions of following threw. Give strong reconsideration to placing your loved ones in this facility.

Horrible place!!! Worse decision I made was to move my father in there. The company couldn't careless about the residents that live there. Don't rely on staff as management is different every 4 months. Do not put your loved ones here. I moved my father out immediately, care was awful!!!

I have removed my father from the Atrium as this is not a safe place for a loved one and I would never allow any of my family to go there nor recommed this place for any reason. They had requested that we not visit for the first few days to let my dad settle in and even when I called every day they gave me glowing reports that were not actually being done. They are tiring patients down at night, there is no head of nursing and there is a lack of staffing. My dad was there 5 weeks and I have removed him for his own safety. They did not check his blood sugar for a month and they had doctor's orders for daily blood sugar testing, he went unbathed for days on end. The Atium even gave my father medication to calm him down without doctor's orders. They later said that they had gotten orders from his doctor. His room smelled of urine, there was no shower head in his shower so how where they bathing him. I was horrified when I did finally go and visit my father and removed him immediatley

1 star rating. Administrative team not responsive or cooperative with families, too much turnover, lack of consistent caregivers, lack of or inconsistent communication between administration and front line workers. During recent bedbug outbreak on site administrator was fired or quit and the replacement administrator was ill equipped to deal with residents, concerned family members or staff. Front line staff competent but inadequate direction from administration. Current director is dismissive, lacking in any level of emotion or empathy, does not return calls in a reasonable manner. Patients left in contaminated rooms for more than six days. Do not recommend.