Elegance Living, LLC

My parents stay in the memory care unit. The staff there is great but the highlight of their day and their lives is mealtime! For the money we spend for them to stay there the food is horrible! Most of the patients aren't given a choice in the unit! Have to beg for ice for drinks! Today lunch was terrible chicken salad on lettuce, slaw and ice cold sliced potatoes. Never heard of such a combination! Soups consists of odd combinations also. Vegetable had 4 peas and 3 carrot squares with so much hot sauce! Nobody could eat it! I don't know who makes the menu but they need to give up that job and give to someone that knows what they are doing. The bldg is clean and seems to be updated. Only draw back to this facility is the quality of food!!!!!

The overall score was a 3 and while we are not fully blaming them for our loved ones fall, our loved one did break her hip after not being in there even 3 months so for that reason we couldn't give it anything higher. I do wish these nursing facilities could start using the foam padded material that they use for kids playgrounds, so when the elderly fall there is less of a chance of breaking bones. However, Symphony was as close to a "home" feeling as I got from any of the other 6 facilities I looked at.

No communication. Trying to get someone to call you back was difficult at times.

Today my sister in law, a resident of Wentworth was discharged by the hospital. Because the release happened after 3 pm, Wentworth said she needs to go back the following morning, "It s protocol". So she is now with her clothes and a bag ready to go back sitting at the local hospital on her bed waiting for tomorrow morning to go back to her residence for which she pays in advance every month. My discussion with staff was always answered with the word" Protocol" . Few times earlier this year she got back from a hospital stay to the residence later in the evening and nothing was said. If something has changed in your protocol, you need to inform to everyone involved and the date of the regulations that are in effect.

I think they did a really good job onboarding. It is a very intimate facility. However I did feel that they nickle and dime you to death

There is poor communication. One person will tell you she is eating great and the next person will say she isn't eating. Every time I am there, not one person walks past her room to check on the patients. They do have fun activities.

They are good to the residents. The food is good as well. The rooms are very good size. Have room for a bed, chair, small sofa, lamps etc.

my mother had pictures taken of her inappropriately last October and we've taken her out since then but we have not heard anything about the case nobody will answer my questions so I can't say the care there was that great for the value her meals were fine activities I think she went to a few activities but the cost I feel for the care was just a little high. Her clothes were always disappearing and she always had somebody else's clothes they had lost her bedspread for like 6 months nobody knew where it was at and then it just appeared one day when I kept pushing for where it was at.

Overall I've been pretty happy. I'm sure anyone can find issues wherever they go especially when your looking at how there car for your mom. No one can be perfect. You should keep tabs on what is happening and visit or get to know the staff. The room sizes are great. Besides clothes I have not had to bring anything else in for her. Only special treats we take for her.

They don't do what they say they do change pads when dirty/wet. (i.e. change bedding when she has shower get shower when schedule). Bring to a attention health issues Don't use medication provided for issues.( Infected toe sores on buttocks) Don't engage/work with them as a advertised. Don't relay information about residents to next shift. Lost jewelry (never found) bedding, glasses, teeth ( they don't notice things) Meal are always the same thing too fancy, no ordinary home cooked meals. Menu need changed. (i.e. meatloaf alfredo, turn/egg salad sandwiches)

I would not recommend to anyone. Constant change in leadership and staff. Did not follow through on care promised. Very disappointing!

Facility common areas nice private room not cleaned that often Everyone is friendly to your face Poor not enough staff to care for patients Some staff care other are there just for a paycheck and to eat the food Food is like slop cold and hard to eat The Activity director is a joke Expensive place just to sleep and eat slop Management needs lots of improvement

The laundry is not good - many things are lost. Management is not taking responsibility and needs to step up. Most food looks nasty, they need to fix things that the residents will eat. Overall I would still recommend Symphony of Valley Farms.

I would say make sure you keep an eye on your loved one as they don't do quite what they say they do there.

I have concerns with the lack of communication within Care staff and administrative staff in regards to day to day care. Things went missing and no one there took any of this as important. They did not address the situations properly. Based off of our experience there, we would not recommend St. Augustine Plantation to others.

They have nice sized apartments and its a beautiful facility. We would recommend this community to other families.

Our experience has been okay. There are some items that could use improving overall such as food, activities, and communication with the family. I would recommend you ask several questions to make sure it will be a good fit, and to allow your loved one some time to settle into the community. The community did a great job during the tour of marketing and selling the best of the community, and not all of it has been good for us.

When my Mom was at Symphony some of the care she received was not very good. My Mom was in memory care and half the time she asked for help no one came. Besides taking out the garbage, Symphony staff rarely did cleaning in my mother's room. And we often saw flying bugs in her room, gnats from food left out by the kitchen almost every night.

I toured this community and it was ok. The rooms seemed a bit smaller than most of the other places we toured.

My loved one does not like the food. The food needs to improve, and they need to alter to particular dietary needs. The activities are okay. They need to encourage the residents, to move around more on their own. Overall, we are not happy with Gardenview.