Elegance Living, LLC

I think Symphony Square is a very nice facility and the staff is exceedingly kind. Things are going very well there.

Tranquility has been a wonderful place for my Step-Father. He is happy here and I know he is in a safe friendly place. The Senior Advisor I worked with was wonderful in helping me find this place that fit his needs.

Overall this is a great environment for my mother. Personally, I would liker to see a few more hands on activities that are simple for the seniors. Such as a simple decoration for the holidays, or maybe even a class on microwaveable foods. Teaching them how to use various methods to create things in their rooms that they may enjoy to have around. Otherwise, all is great!

At Tranquillity at Fredericktowne they are doing a nice job. Some things aren't perfect. One is their promise to provide green salads or fresh fruit at all meals. I made clear that that was a primary criterion in selecting this facility, but it isn't consistently provided. I would like to see this improve. Management staff are extremely helpful and friendly here. Overall it's been an extremely positive experience.

I think they do a great job overall at Woodholme Gardens! it has been a great experience right from the the start. Audrey, the sales rep we worked with, was personable, understanding, compassionate, and knew how to keep in contact without being pushy. The staff in general are for the most part friendly, professional, and cordial. The facility is clean and well kept, and they've got a lot to offer the people who live here. They've got good food, a variety of activities, and just a good atmosphere overall. I highly recommend them!

Overall we are very pleased with how things have gone at Woodholme Gardens, it is a fantastic community. The facility itself is attractive, and always immaculate. Both the common areas as well as the residents rooms are kept spotless, and the same is true of the residents. My loved one always looks clean and well taken care of. And the care staff they have working here are wonderful. They treat the residents with a tremendous amount of understanding and respect. They know the sorts of behaviors and issues that dementia patients can face, and they are patient and respectful. My loved one has really settled in well here, he has made friends and he even loves the food! However, one area they could really stand to improve is their billing department. We've had discrepancies in the price we were quoted and what we were charged, and when we pointed this out to them and they said it would be fixed the next bill they arrived was also incorrect in a different way than what we had already discussed. And to top all those issues off the person who is in charge of their billing is hard to get a hold of, she never seems to be in her office, and doesn't respond quickly to messages that are left. All that being said, it is a wonderful community, and I would recommend them highly to anyone!

The person Margie Director of sales she has been wonderful. The residents seem happy. It's beautiful. I just can't enough about it.

The cleanliness top notch, staff/care is good, but they lost the head nurse of memory care so they are still working on improving their game, activities - they do try to engage everyone, which can be challenging, but they plan a variety of activities and bring people out to the main area for special events, room size is adequate and community room/dining is a little small. Community size is 11 which is very good

Do it. Great facility and great staff. Would definitely recommend to others. My .5 off was due to a little one off situation that most would not experience.

The staff member who gave the tour was very nice in general, and was especially nice to my 84 year-old father, who was on the tour with us, so I appreciate that. What stands out to me as a positive at Woodholme compared to other facilities is the high ceilings of the residents’ rooms because the high ceilings make it seem like the rooms aren’t so small. The fact that it was a smaller facility than others was appealing. It was nice that an activity for residents was happening when we got there. I also liked the security procedures for check-in.

The care is good, and the facility is impeccably clean and well maintained. However, everything is à la carte... even assistance with compression socks is an additional charge. The food leaves a lot to be desired. It is extremely bland, and the largest meal is at lunch. Often, only very basic sandwiches are served for dinner. Our family member is quite a foodie, so this situation hits hard. Compared to his previous assisted living facility, the room and included storage options are small, requiring us to add additional storage, as well as significantly reduce his wardrobe.

Symphony Manor has been a great place for my dad. They address his needs both physically and cognitively. It is clean in both his private room and the main area. He loves the food and the activities. The staff is kind and responsive. It is a huge weight off my shoulders to know he is so well cared for.

I liked the community feel of Symphony Manor. I want somewhere I can be with my husband as long as possible. The rooms are quite small so I don't think its a good fit for my purposes. It is also not really in my income range.

The representative was very personable and knowledgeable. The facility was impressive and clean. The community fee (move-in fee) was equivalent to two months rent which was very expensive [Amount removed]. We rated the Sunrise Senior Living facility at an 8 out of 10.

Reasonable rates in comparison to other facilities I've looked at. Personnel very friendly. I understand rules and regulations, however; individual needs need to be better evaluated. For example locking up toothpaste. Would staff make themselves available to provide the toothpaste twice a day for oral hygiene? And hygiene in general helping with changing of clothes when soiled, on backwards or inside out. And sticking with scheduled days for showering.

I think the facility is clean and well kept. The CNAs seem to be understaffed but that's a problem every where. I do feel like my parents are getting adequate care though. The activities seem to be plentiful but my parents don't partake in them. All of the staff that I have interacted with are friendly and caring. My dad says the food offerings are underwhelming.

They don't offer options up front. When you're going through something new it would be nice to have options presented to you at that time. It's not always easy to come up with your own questions. They also do not like email. It's hard to get answers in writing from them. Sometimes I feel like they're judgmental about my parent.

Seems to be a nice place for elderly people. But without having anybody i know live there i am still unsure.

Pleasant and helpful staff. Studio apartment was cute. They went over all the aspects of moving in. Ultimately went with another place.

The staff has been very attentive and kind. There have been a few small billing errors that we needed to look into, but they were fixed quickly. There have been moments of small mix-ups with belongings and meds. The facility is very clean and maintained. Dad had to go to the ER and a representative from Tranquility was with him the whole time to communicate with medical staff. Overall it is a great place. The rooms are a great size and well maintained and dad has been enjoying the menu and more importantly, is eating!