Elegance Living, LLC

They had nice rooms, but had no activities, and the turnover in staff was a red flag.

This is a typical community. They do not go over and above in my opinion. I feel like they get them and sit them all in one room and the residents just seem to sit in one place all day. I put my father here for him to get socialization and everything and I do not feel like he is getting that here. I go every day because I am close and sometimes I have to speak up to the staff about certain things with my loved one.

Our loved one was their for respite care and we told the staff upfront our loved one was going to be a chore because they had been living on their own for many many years and it was kind of like "my way or the highway." If our loved one was more willing to engage we would of given this community all 5 stars but they just made it difficult. We do not blame them for anything, they really did try their best. All the staff we did deal with were friendly, and cooperative.

This community was to clinical for my needs. I knew they did a great service and heard great things about them but it was just not the right place for my loved one.

The time here was during the pandemic with restrictions. The community has memory care. There are a lot of times when I visit the residents are asleep around a common area. The caregiver is sitting with the residents. This is a concern for me. I'm not getting a sense of activities for the residents. My concern with the pandemic is I'm not understanding with mask wearing and restrictions, especially children visiting with the residents vaccinated. They are requiring for children under 14 window visits or outside by schedule only. It would be nice to see the family inside the community for our loved one.

It is an okay place. They don't have the greatest care, and don't seem to be friendly towards the families and residents. The staff have lost our loved one's hearing aides on multiple occasions. They have movies, exercise, and puzzles available for the residents to participate in.

The activities were completely shut down due to the pandemic.

My loved one had a short stay at Atrium at Serenity Pointe. The staff did a good job. My loved one didn't like the lock down due to the pandemic. They felt isolated during the time they were there.

We have not had the best experience with Brentwood. It is a multi-building facility, under normal circumstances that would be alright. It is a better facility if people want to be more independent and do not need a lot of help. My dad said the food was all cold when it was delivered. I would not recommend at this time.

This facility is not managed well. They have had 4-5 directors in less than a year and a half. They don't keep up with the room maintenance. The food is good and they have a good variety. At this time I would not recommend this community

This community is beautiful to look at, all the personnel that were there actually worked, and were actually engaging with the residents. They were certainly friendly as well. The layout is very nice, it's done in a way to look like a large home, there are a lot of gathering rooms to get together in, and the food they serve is very good. However, after our loved one had been there for awhile we learned the truth, our exceptions were rarely met, the nurses that were there weren't the best nurses, the people who ran the place were mediocre. given this industry, this is probably the best place in the surrounding area.

Most of the staff members at this community were wonderful, however some of them we could never get a hold of. The individual that we found was the most helpful to get information from was the receptionist. The facility itself was very attractive and is newer. We thought the rooms were nice, however we did not like how he was in a suite that had the controls to the AC/heating unit in the other residents suits. So our loved one never had control over the temperature. This community said they had gourmet dining, but from our understanding the food was awful

This facility advertises itself as assisted and memory care, but in the details of the website, talks about independent living. Which is it?

Our experience has been a rocky start. Our mother has aniety issues. After she was placed we were told that in cases like her they usually recommend starting medications for aniety prior to placement. So she was removed from home for escaping and trying to break windows. She is now receiving treatment for her aniety and hopefully can return soon and be happier. We also have moved her from thr 300 unit (where the residents and some staff sleep and watch movies most of the time) to the 400 unit. The residents there and more active physically and mentally. The staff in 400 seem to engage the residents more. Fingers crossed that this time its the perfect fit.

We talked to them on the phone, they're family owned and people speak very highly of them, but they rooms were too small. The other downside is their staff to resident ratio was right at the edge. I even asked the girl who gave us the tour "What happens when someone calls in sick" and she said that they try to get someone in to cover but I said that if someone's out and you can't get someone in then you don't even meet the minimum state standard of staff to residents and she had to admit that that would be the case.

Great facility, friendly staff, committed management. Could improve incontinence management with the time it takes to get to the patient for changes. Overall, great senior living home.

Our mother has been at SSQ for a while. The hands on staff are generally very caring and loving. The communication between the administration and the resident's family is poor and worrisome. The communication from administration to line staff is poor, often resulting in the staff being unaware of residents issues. The staff that feels this as a "calling" are great but they are not trained , under staffed (although meets the state guidelines). The excellent staff are not rewarded and have frequently left. The resident's families formed a family council which has been the best source of information. The council has had multiple requests to meet with the owners and have been refused. The food is inconsistent and seems to reflect budget issues. the activities have been very poor. One of the greatest strength's is that the family members visit frequently and often live in the area. This place has great potential but has been very disappointing.

The facility is very nice looking. Some of the staff were very helpful, most were not. The quality of care overall was poor, it seemed like they were understaffed. They couldn't give us a list of what we were responsible for providing and what they were responsible for. This came up after we found out my mother had no toilet paper for days. We never even heard from the director until after we moved her out. All in all, I wouldn't trust them with my dog.