Elegance Living, LLC

I would say make sure you keep an eye on your loved one as they don't do quite what they say they do there.

I have concerns with the lack of communication within Care staff and administrative staff in regards to day to day care. Things went missing and no one there took any of this as important. They did not address the situations properly. Based off of our experience there, we would not recommend St. Augustine Plantation to others.

They have nice sized apartments and its a beautiful facility. We would recommend this community to other families.

Our experience has been okay. There are some items that could use improving overall such as food, activities, and communication with the family. I would recommend you ask several questions to make sure it will be a good fit, and to allow your loved one some time to settle into the community. The community did a great job during the tour of marketing and selling the best of the community, and not all of it has been good for us.

When my Mom was at Symphony some of the care she received was not very good. My Mom was in memory care and half the time she asked for help no one came. Besides taking out the garbage, Symphony staff rarely did cleaning in my mother's room. And we often saw flying bugs in her room, gnats from food left out by the kitchen almost every night.

I toured this community and it was ok. The rooms seemed a bit smaller than most of the other places we toured.

My loved one does not like the food. The food needs to improve, and they need to alter to particular dietary needs. The activities are okay. They need to encourage the residents, to move around more on their own. Overall, we are not happy with Gardenview.

They had nice rooms, but had no activities, and the turnover in staff was a red flag.

This is a typical community. They do not go over and above in my opinion. I feel like they get them and sit them all in one room and the residents just seem to sit in one place all day. I put my father here for him to get socialization and everything and I do not feel like he is getting that here. I go every day because I am close and sometimes I have to speak up to the staff about certain things with my loved one.

Our loved one was their for respite care and we told the staff upfront our loved one was going to be a chore because they had been living on their own for many many years and it was kind of like "my way or the highway." If our loved one was more willing to engage we would of given this community all 5 stars but they just made it difficult. We do not blame them for anything, they really did try their best. All the staff we did deal with were friendly, and cooperative.

This community was to clinical for my needs. I knew they did a great service and heard great things about them but it was just not the right place for my loved one.

The time here was during the pandemic with restrictions. The community has memory care. There are a lot of times when I visit the residents are asleep around a common area. The caregiver is sitting with the residents. This is a concern for me. I'm not getting a sense of activities for the residents. My concern with the pandemic is I'm not understanding with mask wearing and restrictions, especially children visiting with the residents vaccinated. They are requiring for children under 14 window visits or outside by schedule only. It would be nice to see the family inside the community for our loved one.

It is an okay place. They don't have the greatest care, and don't seem to be friendly towards the families and residents. The staff have lost our loved one's hearing aides on multiple occasions. They have movies, exercise, and puzzles available for the residents to participate in.

The activities were completely shut down due to the pandemic.

My loved one had a short stay at Atrium at Serenity Pointe. The staff did a good job. My loved one didn't like the lock down due to the pandemic. They felt isolated during the time they were there.

We have not had the best experience with Brentwood. It is a multi-building facility, under normal circumstances that would be alright. It is a better facility if people want to be more independent and do not need a lot of help. My dad said the food was all cold when it was delivered. I would not recommend at this time.

This facility is not managed well. They have had 4-5 directors in less than a year and a half. They don't keep up with the room maintenance. The food is good and they have a good variety. At this time I would not recommend this community

This community is beautiful to look at, all the personnel that were there actually worked, and were actually engaging with the residents. They were certainly friendly as well. The layout is very nice, it's done in a way to look like a large home, there are a lot of gathering rooms to get together in, and the food they serve is very good. However, after our loved one had been there for awhile we learned the truth, our exceptions were rarely met, the nurses that were there weren't the best nurses, the people who ran the place were mediocre. given this industry, this is probably the best place in the surrounding area.