Elegance Living, LLC

Reasonable rates in comparison to other facilities I've looked at. Personnel very friendly. I understand rules and regulations, however; individual needs need to be better evaluated. For example locking up toothpaste. Would staff make themselves available to provide the toothpaste twice a day for oral hygiene? And hygiene in general helping with changing of clothes when soiled, on backwards or inside out. And sticking with scheduled days for showering.

I think the facility is clean and well kept. The CNAs seem to be understaffed but that's a problem every where. I do feel like my parents are getting adequate care though. The activities seem to be plentiful but my parents don't partake in them. All of the staff that I have interacted with are friendly and caring. My dad says the food offerings are underwhelming.

Pleasant and helpful staff. Studio apartment was cute. They went over all the aspects of moving in. Ultimately went with another place.

The staff is very nice, and will give you a thorough tour of the place. Everything is centralized, which is great for people with limited mobility. It is one of the better bangs for the buck -- feels like luxury but much more affordable than some of the other communities in the area.

Staff is extremely friendly and appear to really enjoy their jobs. My mom is extremely happy. A negative is that there's no oversight of who comes into the building. I've never tasted the food, but it doesn't seem like there are a lot of healthy options.

Very nice, make her happy and feel welcome, wish the rooms were bigger for the price. She complained about the food but unless its not a stick of butter with salt on top, she was going to complain no matter what

The staff is very responsive to any issues or perceived problems. All issues, even complex ones, were resolved quickly and efficiently. The staff seem to actually enjoy their work. My wife is very comfortable at Symphony and I am very pleased with the overall experience.

Many times I came in and found [name removed] in the same clothes he had worn the day before and his bed unmade. I changed him into clean clothes. I also changed his sheets and made his bed many many times. Other than that I found the place clean and the food good. The staff was always friendly and responsive

We were very satisfied with your services. Mom is in a great place. I would recommend to others

From [name removed] perspective she is one of the most sane people there and is not happy! However; the employees are lovely! Many activities that Rosemary gets involved in! Which is great for her! The activity director is phenomenal! The food is good though [name removed] complains too much beef, gravy. The chef is top notch, though as I have eaten there! The house cleaning is really good! The housekeeper is so kind and helpful to Rosemary.

It's a small and homey place. Staff is very caring, the residents are able to receive personalized care. Also, activities, arts, games, bingo, field trips. Live entertainment. They do a good job to keep the residences stimulated and active.

Lots of activities and a very tidy clean place

Assistance with filing long term care insurance was very poor. Staff was mainly friendly. Therapy department was good. Meals served should match the gourmet names that they were labeled on the menu. Very few meals were good. But to be fair, it's probably pretty hard to find kitchen help with much skill. Also, the Assisted Living part of the facility is very limited in the assistance they provide. A person should be pretty independent aside from needing reminders and help bathing.

Personal attention seems spot on.

I am so happy I found this place for my Aunt & Uncle. The staff are an amazing group of professionals and genuinely care about the residents. The staff care recommendations have been so helpful Thank you!!!

Staff are very kind and care is good. Food is fair. Needs some cosmetic refreshing. Overall very satisfied.

We have much better experience with medication management than [name removed]where there were lots of problems. Communication is good. The apartments are very nice and updated. Nice wood floors. Mom got a big one bedroom with a balcony. The place is kept very clean. Good variety of residents mostly friendly. Exec director just resigned. Nursing staff several resigned. ?? lots of staff turnover. Most of the staff are very friendly and helpful. Food is okay. Sometimes really good. Sometimes not. Lots of activities daily. Biggest concern right now is staff turnover. Price is higher. [name removed] does great job with residents laundry. She even puts it away. But i don't think she will be staying much longer (retirement).

I would like to see better communication with meds and transportation to appointments to the family. What I like most is they don't have to get out in the winter. Yes, I would recommend Gardenview to other families based on the experience we have had so far.

I think that they need a shuttle bus that accommodates those with limited mobility if they don't have one. If they have one, make sure the residents are informed. Let residents and relatives know the use policies of the Atrium. My Dad didn't think we could bring in outside food and eat it in the Atrium. Post activity itinerary online so relatives can call and remind loved ones what there is to do.

I had to move [name removed] out due to him being unable to adapt to not smoking in his apartment. Staff worked with me and him, but he refused to stop smoking inside. They were very compromising and concerned but in the end I had to get him an independent living apartment. The only thing negative about the experience was they did not clearly explain the way the medical service works. I was told he could use his doctor, but later they told me he had to use the doctor they provided. And once I got him checked in, it seemed like they just left him hanging, with no welcoming. It felt like they just wanted his money. Dealing with the nurses could be a bit confusing Vegetables were overcooked