Eden Senior Care

I found them to be very helpful and complete. They displayed follow through and listened quite well to my requests. Expressed concern for wanting to assist me at this difficult time

Everyone has been really nice and helpful. The staff is really great but I think that they are a little overworked. There is one head nurse so communication can kind of slip through the cracks. You have to make multiple phone calls and follow up. We had a mix up with cancelling pharmaceuticals so we had double of the medication, and they billed us even through my dad didn't use it. They do stuff everyday, but my dad doesn't really take part in it. It seems like mostly women participate. We were told that there was an influx of men when my dad joined, but it seems like none of the men really participate. They do movies, and some outings about once a month. They will go to a restaurant or something like that. Everything is included in the price. Size and layout of the room are very nice. Overall we are satisfied.

Compared to everything else the cost is good. I don't know if everybody is enouraged to participate as much as they should be. I think some people need a little bit more of a push to get out and participate but they're fine with people just staying in their rooms. It maybe isn't the quality of the activities program but the effort the make to get people involved. It seems like there's a very social group of women there that are very nice and do the activities and the men aren't as social, but that can be just the personalities of the people that are there. Definitely somebody who has a hard time adjusting may not be a favorite of the staff and it might be that its just a longer adjustment period so well wait and see how it goes.

They need more people on the weekend especially on Saturday day and night shift. The food was fine, then about 6 weeks ago someone decided to switch to "restaurant style" meaning residents order from a very limited menu, while sitting at their tables... like a restaurant. Since the switch it is typical to wait an hour for meals, order is often wrong, and if you have to have a meal in your room, due to illness, the resident will wait at least two hour for a meal, and often the meal is whatever they bring you, because no one took your order. Again, it use to be fine, and on the weekend, they continue you to serve "chef's choice", and it is fine. But during the week the food service is terrible. The food tastes okay, you just have to wait an hour to get it, and it will probably not be a completely correct order)

Some of the staff is great. The time that it takes for staff to help tends to be longer than what it should. There has been numerous occasions where it's taken over 45 minutes. I'm not sure if it's just not enough staff or they're just overworked. I would recommend Eden Vista as long as someone is checking on their loved ones.

The CNA and nurses are very nice. I don't like the pricing. They changed companies and now want to charge almost double what we have been paying. I am torn about recommendations I don't feel like they are worth the money they are charging

We were only there for three days before Ma passed away. Overall 3 because we paid for five weeks and it took forever to get our funds returned....the place was clean, it did not have odors. The entire staff of care people was great. Food was pretty good too. Nice facility. Othere than the office/$$ hassle the staff and facilities were very good.

The management team doesn't work together, do not inform you about increases, never return phone calls or emails. I feel for those who don't have anyone to advocate for them. The every day staff is wonderful.

They go thru a lot of staff not always the best. A lot of the time the smell of urine in the hallway is overwhelming. The staff they retain are very friendly and helpful. The care seems to be good. The meals my Aunt says are terrible as do many of the other residents. Activities seem to be very limited. The price is very reasonable.

As of [date removed], Trustwell has sold the Rock Run Assisted Living Facility to Eden Vista. During the meet and greet at the end of May with the new company we were told NO ONE WOULD BE LOSING THEIR JOB. Unfortunately, Eden Vista is not true to their word as they have fired six people from the facility. This includes the activity director, maintenance director, assistant executive director and others. The facility is less than half full and now staff has been cut even further. Many people are leaving due to the changes.

I have reservations about recommendations. Seek another facility.

The employees are friendly and at the moment I would not recommend this community to other families.

They are short staffed and cutting corners. My father has gotten sick from the food served and I was never notified he was vomiting and had diarrhea. Placed several work orders and weeks later still waiting for completion. Will be looking for another location if things don’t change soon with the new ownership.

They were a great resource when we needed quick respite care for our family member!

Communication is not good nor consistent with administration. Urine smell often in hallways. Apts are not cleaned well. Front desk person is often not at desk- doing multiple other duties.

Charter was chosen because it's one of the few Level or Care 2 facilities in the area. It appeared to be the best option at the time and was a short drive away.I would tell people that the level of care is below average, the menu could be improved and the additional cost of Level 2 care is overpriced especially when my mother is rarely ever assisted by two care aides when she is moved in and out of her bed.

My loved one was a resident at Trustwell Living at Rock Run Place and overall the experience was okay. I would not recommend the facility to others.

This facility is in transition. New owners and such. I worked many years as a CNA in these types of facilities from would not take my dog there to the ritz. Best for the buck after numerous viewings.

The facility was having issues taking care of my loved one's dietary needs and making sure that my loved one's heating aids were put in daily. It had taken many meetings to get them taking care of these things more consistently.

We picked this community, because it was the only place we could afford. It's mediocre at best.