Eden Senior Care

The tour was great. The people were very helpful and very knowledgeable. We did see some of the residents out and doing things. The person that took me on the tour was nice as well. The location just was not where we needed for mom.

On my tour I got to see how nice the facility is and got to meet the nice staff. There are several outdoor yards that are not fully secured, this was an issue for us. The resident mostly seemed to be older and less active here. This would not help my mom improve from her condition. Overall we felt this was not a good fit for Mom

The facility is beautiful. We were able to get my mom the larger room so that her couch and small table fit in. Love the gardens, living areas and entry way. They are going to be enlarging the dining room in the Memory Care unit. It is quite small. We moved in in September and lately when I have been visiting I feel like there is a smell both in the dining areas and in my mom's room. Now that things are closed up because it is getting colder it seems to be a little bit smelly. Most of the CNAs have been really nice. I always see the residents involved or resting and there are people around to assist. Am hoping that my mom makes a few friends though this is hard because of the memory issue. Overall, very nice facility.

We have a mixed review. Some things are great and some we have issues with. Sometimes we go in and they are just fantastic, it's clean and never smells. Other times it's evident they need more staff. They post the menu on the website, but when we go in it seems to be nothing near what's on the menu. In memory care if they can't make a choice, they just give them whatever. The activities are okay, but they need more help, and on the weekends they need a lot more help. It's usually clean, but it's not consistent, We have found a dried on mess on the toilet. The people are friendly. The care seems to be okay, most of the time, but a loved one has witnessed it taking a long time to respond to the buzzer. They did raise the price significantly, for the level of care, but we haven't really seen a lot of extra care. I have noticed that they run out of supplies in the room at times, and that's part of what we pay extra for. We chose them based on location, and caregiver ratio that they aren't able to consistently maintain. There have been some issues with insurance, and medication billing, I would like to see them ask for the insurance.

Bella Vista is a clean and friendly place. However, the maintenance is somewhat lacking. My father moved in on July 28th & since then I have requested numerous times that the kitchen light fixture be cleaned ( it was very dirty when he moved in), and also that the kitchen sink faucet be fixed (it is a double sink and the faucet will not swing from side to side). As of Wed. (August 19th) these jobs still have not been done. There is always an excuse, (like the maintenance guy is on vacation), but no real explanation why these things are not getting done.

So far I think it's a good place for my mother. It's safe. They take good care of her. The staff is great. I would recommend the Emeritus at Willoughby to anyone searching for a nice community for their loved one. Everyone is really friendly here. The staff is great because they have been nice and accommodating. The care services are good here. My mother is well taken care of here at this community.

If you don't need much assistance, and are mostly independent, then this would be a very nice place. It didn't really work for us, and I had some concerns about the amount of time it took them to respond to a call bell. Had my loved one not been blind I think our experience would have been different. They said they had a special system for someone who was blind, but it didn't really work. She would ring for someone and it would sometimes take up to an hour for a response. She also wasn't really able to participate in many of the activities. If you are blind I don't think this is the best fit, if you are fairly independent, then it would be very nice.

I found them to be very helpful and complete. They displayed follow through and listened quite well to my requests. Expressed concern for wanting to assist me at this difficult time

Everyone has been really nice and helpful. The staff is really great but I think that they are a little overworked. There is one head nurse so communication can kind of slip through the cracks. You have to make multiple phone calls and follow up. We had a mix up with cancelling pharmaceuticals so we had double of the medication, and they billed us even through my dad didn't use it. They do stuff everyday, but my dad doesn't really take part in it. It seems like mostly women participate. We were told that there was an influx of men when my dad joined, but it seems like none of the men really participate. They do movies, and some outings about once a month. They will go to a restaurant or something like that. Everything is included in the price. Size and layout of the room are very nice. Overall we are satisfied.

Compared to everything else the cost is good. I don't know if everybody is enouraged to participate as much as they should be. I think some people need a little bit more of a push to get out and participate but they're fine with people just staying in their rooms. It maybe isn't the quality of the activities program but the effort the make to get people involved. It seems like there's a very social group of women there that are very nice and do the activities and the men aren't as social, but that can be just the personalities of the people that are there. Definitely somebody who has a hard time adjusting may not be a favorite of the staff and it might be that its just a longer adjustment period so well wait and see how it goes.

Like any place you have your loved ones, you need to be there and ask questions about their care. And ask your family member/friend their opinion. It took awhile to sort thru who does what. While this is a new experience for us, for them it's routine and they may not know you have questions. Concerns or comments. Sometimes language/phrasing may not match how you think. I can tell you that my only issue has been with communication and the CNA & nursing staff. I met with the director last week and hopefully it will be straightened out. He seems content and adjusting well.

The facility and staff were nice and helpful. My dad had hospice, so most of his care was by the hospice team.

There were more men in this community than others. It was closer to his home and church so others could visit. The creativity in the naming of the rooms-- Grandpa's Pub, the Ice Cream Parlor, City Hall, the Movie Theater, etc. showed creativity and held promise for social engagement. The room was recently redone. The view from his room was pleasant and calming.

They are not helpful resolving issues that arise. Vague to no answers. The facility has no backup generator for emergencies. One was needed last summer after power was out and the temperature was above 90 degrees in the rooms. The admin said there were no plans to purchase one. Fees have gone up. Monthly resident meetings have the same complaints each time with no resolution, mainly being short staffed and causing a delay in care. Poor quality of food and lack of choices. Running out of basic food supplies and being told we are waiting on the next shipment. They are good sales people but lack follow thru and actions.

They need more people on the weekend especially on Saturday day and night shift. The food was fine, then about 6 weeks ago someone decided to switch to "restaurant style" meaning residents order from a very limited menu, while sitting at their tables... like a restaurant. Since the switch it is typical to wait an hour for meals, order is often wrong, and if you have to have a meal in your room, due to illness, the resident will wait at least two hour for a meal, and often the meal is whatever they bring you, because no one took your order. Again, it use to be fine, and on the weekend, they continue you to serve "chef's choice", and it is fine. But during the week the food service is terrible. The food tastes okay, you just have to wait an hour to get it, and it will probably not be a completely correct order)

Some of the staff is great. The time that it takes for staff to help tends to be longer than what it should. There has been numerous occasions where it's taken over 45 minutes. I'm not sure if it's just not enough staff or they're just overworked. I would recommend Eden Vista as long as someone is checking on their loved ones.

The CNA and nurses are very nice. I don't like the pricing. They changed companies and now want to charge almost double what we have been paying. I am torn about recommendations I don't feel like they are worth the money they are charging

As a resident, I must say that the staff is friendly and accommodating. However, we haven't had WiFi for over 33 days and are going into our third day without television access. The activities department needs work. They are geared to the majority of black residents. The food is average at best and they use too much pre-made frozen and eat components to the meals.

We were only there for three days before Ma passed away. Overall 3 because we paid for five weeks and it took forever to get our funds returned....the place was clean, it did not have odors. The entire staff of care people was great. Food was pretty good too. Nice facility. Othere than the office/$$ hassle the staff and facilities were very good.

The management team doesn't work together, do not inform you about increases, never return phone calls or emails. I feel for those who don't have anyone to advocate for them. The every day staff is wonderful.