Eden Senior Care

Clifton court is assistant living. My mother in law was assessed as a level 4. The rooms are nice. Some have a sink and refrigerator and others do not. Size also varies. Rooms are clean. Food for most part is good. There are days when take out would be better. Staff on 2nd and 3rd is a mixed bag. Sometimes meds are delivered and sometimes not. My mother in law gets eye drops and we decided the facility should do all meds. Application is over done and she runs out. There are a few who don’t want to be bothered. That is the exception. We go every night and check on her. I wish we could have sat down with the outside service providers to understand what they offer like podiatrist and doctor. I also noticed the improvement in my mother in law and had to ask for a reevaluation to decrease the care cost. They did do it. With everything this a two way street. My mother in law can be stubborn and that adds to the mix. Overall we like the facilities.

I really didn't experience a lot of things that they offered like meals and activities because my wife was only there 9 days, but It was a very nice place. Yes I would very much so recommend them to others, if I get in that situation I hope they have a bed open for me.

She is content for now and that's a blessing. Transportation options could be better. Overall it's been as good as it could. I've had all positive interactions with the staff. The residents have been friendly as well.

What we like the most about this community is the location, it is very close to use and we would absolutely recommend this community to other families based on the experience we have had so far.

They could use more staff in memory care because they are very busy. The staff is excellent and caring.

They have had a lot of issues with the TV/internet and based on the experience we would recommend Charleston House to other families based on the experience we have had so far.

My father in law has passed but we were very very happy there. He came out of his shell and did well while he was there. Everyone was super nice there. Most residents leave door open when they are in their unit. Every single person who walked by say Hi [name removed] . Not just a hi but by name. They got him to go down stairs for meals which he was not happy about and ended up enjoying. The response from management was very prompt when we had a concern. He enjoyed the food. Had a good variety. Biggest complaint was no stuffing on turkey day ! We had brought him a plate from home so not a big deal. He was fully incontanent so needed to be changed and a 2 person lift or sometimes Hoya. Most places wouldn't take him. I did negotiate in the contract a flat fee per month if he decided to not go down for meals or couldn't. Otherwise it is very pricey to pay per meal. A little deceiving in the paperwork. The transportation provided by them is for appointments only and is very limited. We thought since we were within the radius we could use the bus to transport anywhere including our home. Bus was broken more then it worked while he was there. We realize nowhere is perfect and everywhere is short staffed but overall very pleased while he was there. We did tour over 10 places. Stayed for rehab at several different ones and still more than happy with charter overall.

I had built a strong relationship with the staff and they truly were a partner to me. The reason I didn't give a 5 is the overall challenge of those facilities- changing staff, new company buying them, some slight breakdowns in communication. I would highly recommend them though- being involved is very important.

The people are friendly but staff seems to change often. Communication with the family isn't the best.

The community and staff have been good all around. It's just the unfortunate that they have changed management/companies multiple times in the past year and a half. Which led to staffing shortages unfortunately. That would be the only issue we have experienced.

The facility recently went from Dimensions to Eden Vista, the new owner. There is a new program manager. I'm not sure if other changes are coming. The place is smaller than some, which my mom likes. There is a homey atmosphere due to the smaller size. I was told that a lot of people complain about the food, but I don't know if the residents shared their concerns with the staff. Some staff aren't very good about returning calls. More activities would be nice, as well as outings. It is too expensive, as are most assisted care facilities.

Research the facility by talking with the residents and caretaker/wait staff; visit at meal time, look for hidden charges such as telephone calling area, transportation range included in monthly fee, meals in room vs dining hall, etc.. How are damages to personal effects caused by another resident handled?

The staff is very nice. The grounds and the building need some work. Especially the driveways and parking areas. My mother in law is not a fan of the food, she cooks all of her own meals now.

Food is very good. They've had the same chef for decades. They are in process of updating the cottages.

This is the 2nd facility I have had my wife in. The first had problems keeping management and that trickled down through the ranks. I felt care was being adversely affected. Actually heard about Maple Ridge from the marketing person at another senior community I visited.

My loved one is currently a resident at Dimensions Living Prospect Heights and overall things have been mostly good. The cleanliness is great! The activities and value for cost are okay. However, my loved one has had money stolen twice. I would recommend this facility to others, with the caveat of security/theft issue.

They seem to be doing all that they can - so no complaints. The staff are kind and attentive and treat my mom well.

My loved one is currently a resident at Charter Senior Living Poplar Creek and she is getting very good care at this facility. Based on the experience, I would recommend this facility to others.

We visited several communities and this one has a Shelter certificate so we do not have to move my mom again and the community is very friendly and they care about her.

My friend staying at Dimensions compliments and acknowledges MANY of the staff members throughout the facility.. Per [name removed] "I am pretty sure that I have covered all the people who have helped me tremendously, and unfortunately most likely THANKING THEM personally, would take days to do. I would like all of them to also know that it takes a very special person to allow and promote Residents to maintain their Dignity no matter what" I hope his comments express his gratitude for the time he has been at Dimensions Living of Burr Ridge