Eden Senior Care

The nursing staff is very good, respectful and caring, they seem to be under staffed at times. Food is average.

Seems like a nice place. Clean and a lot of amenities. Good location and they seem to have activities for their patients. I don't know if they take Medicaid for people without a lot of money, as one needs to have enough money in bank account to cover 2 years of residency.?? Which puts it out of reach of many people in need.

I had an issue with Eden Vista but wish I could have let my mother live the rest of her days there. If I could have afforded it I would have kept my Mom there.

There is hardly any parking spaces. Specially in the evenings. Otherwise I like living here. I already told 2 other people about Hilltop. I like it alot here. It's just parking spaces. There aren't enough. Thanks [name removed] for finding this place for me. I couldn't have found it on my own. A place for mom is very very helpful.

cleanliness seemed OK while we were there, but as we were checking out, we found a dead mouse in the closet because of this. Many of the girls were wonderful however it took too long to answer the call button in general. administrative staff, they were very helpful. food overall he was satisfied with the food. I cannot read the activities because he did not participate in many of them. When he was evaluated, we told everyone exactly what his needs were, and then, after being there for a short time we were raised to the next level of care. Overall, it was fine to good. The one issue was at the residence, weren't very friendly and we're often dozing off when eating dinner.

There has been a change in ownership...Now called Eden Vista. For the most part the staff has been friendly, accommodating, flexible and tends to the residents' needs. One consistent complaint centers around the food.

What we like the most about the community are the activities they offer and the friendliness of their staff members. Yes, we would recommend Eden Vista Burr Ridge community to other families based on the experience so far.

It has been easy to get to know the Executive Director, the Director of Wellness, and the Plant Operations Director. They bend over backwards to be helpful and responsive. I get instant phone calls if issues arise. As I have found elsewhere, floor staffing is strained at times, and responsiveness to my brother's beeper is not always speedy.

Kind & caring employees. Residents & staff are very friendly. Cleaning, maintenance, CNA’s and staff are very attentive. A quiet, pretty place to live with great activities & celebrations. More aides would be of benefit, but they’re very good about stopping in when they’re not busy to check in.

Overall, the facility has been really great for my dad. My twin sister and I really appreciate the care and help that my dad has received including house keeping, laundry, and showers. As the time went on, the quality of care has improved. The admin staff, including the director of nursing, have went above and beyond in getting the help and assistance that my dad needed. For example, the director of nursing was able to get medication for my dad that was extremely cost effective. She also helped him to have the in house pharmacy provide the meds instead of us trying to find an outside facility to get his meds. The staff are very friendly and the facility is very clean. The only downfall is the price. Although the price is manageable, it would be nice if it was a cheaper.

Eden Stow staff are professional and mom has settled in nicely. The staff are friendly and attentive to residents. The only complaint is they don't do enough showers for residents and there slow on changing bed linens.

Eden Vista was clean and caring with attentive staff...the only thing was administrative when things were finally over. Regarding the refund.

I have found that the nursing home business is a bait and switch. When I went with a place for mom I had a set amount of money to spend each month with my mom"s retirement. They will promise you the world and price to get you in, but when you get that first bill you pucker because it's NOT what was discussed and they Don't care!!!! Don't let me go into the medication problems and all the other BS that goes on. Here in Ohio I will fight for reform and to tell the truth to people about the bait and switch tack ticks they use!!!!!

Could use more care givers, but everyone is short of help. Food is good and administrative staff very helpful, and responsive. Not a lot of activities, but it is a smaller facility.

Staff work hard to keep her safe and well cared for. They are kind and respectful. After establishing a system of communication, family receives updates weekly. Although there are facility activities, Mom mostly opts out. Overall, she has settled into a routine and we are very happy with this arrangement.

A lot of staff changes. Some employees were not friendly with residence. They don't want to be there. There a few that are great. Just changed ownership. Not sure how that will shake out. They have a lot of activities but my mother in law refuses to participate and they tried to convince her. Food has varied especially on weekends or who was cooking. It is clean. It smells fine. My mother in law does not go to dining room. She refuses to. They allow it and bring her food to her. It is a smaller facility they have memory care in a separate building and those who need a hoist/lift in a third building. We think it is a good fit for her.

The entire staff was very thoughtful in their kind care of my mom. The room size was great, but the food wasn't the best.

It is clean. The people are friendly. The monthly cost appears reasonable compared to some other facilities. They have skilled nursing, memory care and assisted living to assist mom as she ages and transitions to different levels of care.

The facility does struggle with being short staffed. Communication with staff is a slow process. But we know that [name removed] is safe there and treated well.

The main issue we had, is they were in the middle of changing to Eden Vista, and their billing was all messed up. I really don't know If their service declined, as we didn't have dad at the facility too long after that.