Compass Senior Living

Don't put loved ones at the Landing. Much of the staff is good, but they are stretched thin. They are on their third administrator in a year. The place is a mess. I moved my parents out of the Landing, it was a very bad experience.

My father was a resident at Cedar Ridge Senior Living (respite) for less than 8 weeks, until he passed away from a fall while in their care. Despite the fact that they were given a 30-day written notice that we were not keeping his room (per our contract) and despite the fact that we moved all of his things out of this room WEEKS prior to that 30 days, Cedar Ridge continues to bill me as if he is still a resident. I have called and emailed them multiple times and rarely get any response other than "we'll look into it and call you back" which they never do. I have even called the Executive Director, [name removed], several times and have not heard back from her. This is completely unacceptable. I DO NOT recommend this place! My father didn't like it and now I'm dealing with their incompetent staff. Very unhappy and I wish I had chosen a different place for my Dad.

I would rate them a big fat zero on every category! My Uncle received horrible care at this place. The staff was rude and unattentive and allowed horrible things to go on at that place. Shortly after we moved him in, they closed for months for COVID and when I finally got to see him, I was shocked at his condition. He was so thin, unkept and in horrible physical condition. I immediately got him out of this place and moved him to [community name removed].

My mom is a resident there. She really enjoys the companionship of the other residents there. Her room is ok. The food is the cheapest they can find. They raise the rent at least once a year. She's paying almost $[removed] a month. Today she tested positive for covid. So she has been isolated in her room, and staff told her she will be in there for two weeks alone. They are supposed to take meals to residents' rooms if the resident is sick. My mom called and ordered dinner to her room. She called at the proper time. She called three times. It's after 8pm now, and no dinner. I don't live in Ashland. Are they going to let her starve to death in that room? She is over 100 years old. She is afraid to complain lest they evict her. I called their front desk and they said the kitchen staff is gone. She might call Admin to ask what to do. So do we recommend Maple Ridge?

I would give all of these rating questions negative scores, but that is not available. They are a business to make money every thing else is secondary . My mom was there 3 days and got covid and didn't go back...they charged me a total of [removed] dollars.

The staff is extremely unprofessional and very uncaring and very unsympathetic towards the patients or people that are living there at the residence. As far as any improvements, you know getting professional staff would probably help. As far as recommending, the only recommendation I would make is that people avoid the place like the plague.

I had a horrible experience with Cedar Ridge. My dad was there 4 days and was never given his insulin once!! Had to be rushed to the ER day 3! He had a blood clot in his catheter and Home Health was called 3 times, in which over a period of close to 2 hours they never showed up!!! I am in the process of calling attorneys to take my case for my dad. His faith in them forced us to look at putting him into the VA in Claremore. And he feels they took so much from him... I'm terribly upset with Cedar Ridge. Trying to get someone to return a phone call has been another story.

My loved one was there a short period of time, and passed away. We got her settled in, and after that things were shut down due to COVID-19. They requested for me to bring more clothes. I talked to the Hospice Nurse, and she was fine, and when were finally able to visit the facility smelled like urine, and it did not smell like that when we initially visited. They had not washed any of my loved ones laundry. They tried to give my loved one pills/medication while she was comatized. It was a horrible experience, and they treated my loved one horrible. I would not recommend this place to anyone.

management team made a decision to not accept my father back after being hospitalized. Social worker at hospital was confused and surprised as he has worsening dementia, and Wyndemere suddenly decided not to accept him back, but never contacted his POA directly. Nice workers, but clearly understaffed to do a good job of caring for your Loved One.

The care is not consistent. Day-to-day care does not happen on a regular basis. Needs are not met. Family members have to advocate for their loved ones on a daily basis. And the cost is not worth what you get. I have been very dissatisfied with our family's experience at Hawk's Ridge. There is a high rate of employee turnover. Employees are not knowledgeable about what their job is. More training is necessary, and employees need to be paid for what they're doing, which is not happening. The high cost of living goes to upper management and not toward the service and care of the people who actually live there.

I do not recommend this facility. My mom has lived there over a year and every month since she moved in has gotten worse and worse. Frontier management has fired/replaced all but one of the former employees to cut costs. The culinary department has no direction and although they supposedly have food handlers cards, that's about all the qualifications they have. They make sandwiches for dinner at least 6 days a week. My mom is so unhappy! Avoid this facility!!!

My sister is in the memory care section and they simply place them in front of a TV and call that an activity. the staff has constant overturn, and they don't really care about the residents. Every second available they are simply on their own personal cell phones, not attempting to interact with residents. I spent 2 full days there and that is what I observed. I saw a lot worse actually. I will be moving my sister out of there soon.

We showed up for our tour and they did not even know that we were coming - we had to wait for forever to talk to someone. When we walked in there was that classic nursing home stench. We had visited another facility before-hand and it was just night and day difference. We knew right away that we did not want our loved one to live here. It was also more expensive, the value for the money just did not seem to be there.

This is on the one in Lagrande OR. They are always telling they cant feed or answer pages to rooms in memory care because they are understaffed. Family has dropped by after 1 to be told they haven't brought food because they are understaffed. They never give water or water pitcher. They rarely do any activities with memory care. I am reporting them and see they have been reported in the past. DO NOT TAKE YOUR FAMILY HERE. BAD

Bad place to live or work. Poor management. 1 good care person don't know her name, but shes a black girl part of the care team. She definitely made me feel like this is the place. The only one actually that I feel I can depend on with the needs of my dad. I honestly would not recommend this place to nobody. It is the bottom of the barrel living. I have to reiterate that management is horrible and should seek new positions in a field other than assisted living and dementia/Alzheimer's because they are indeed clueless about these mind diseases. Again that one girl makes the experience worth it. I think if she wasn't there, my dad would not be there. Honestly!!

No 24 hour nurse. No ED on duty!

First and foremost the residents were all nice and kind. A few residents companions, as they call them, were also kind and made attempts to greet and introduce themselves. My daughter and I had been speaking with the facility manager [Removed] for a few weeks about the placement of my mother into the facility. I had set up a meeting with [Removed]. When we arrived we were greeted by the receptionist who directed me towards the assistant administrator who stated that [Removed] was busy talking calls in her office. I was caught off guard because our initial walk through was scheduled to be [Removed]. In any case the assistant administrator was very nice and gave me a tour of the facility which I wasn't so impressed with. There was a strong odor of feces in the hallways where the residents reside. The Wellness nurse also spoke with us for a brief period as he was assisting with residents. I can't recall his name but it's nice to see the manager gentleman hands on with the residents. I was taken by the kitchen and introduced to the cook [Removed] who was very kind and explained how the meals were prepared fresh daily. I then went to the back where I think it was called the Alzheimer's Unit, again the smell was horrible. A resident was asleep on the couch and other residents were asleep at the dinning table. As we walked through to the TV room, it was if no one had bothered to clean up after lunch. Pretty disgusting. There was food spilt all over the floor and the table had juice spilled over. Finally as we proceed back towards the Assistant Administrators office we pass [Removed]. The assistant had tried to introduce my mother and myself to her. It was a very awkward introduction. As if she was uninterested or preoccupied. Extremely rude. Needless to say we have since settling my mom into a different local assisted living community. Our search for the perfect place for mom was not an easy but I hope this review helps others to not waste their time as I did.

The facility is not good at reimbursement of money owing. Under [Removed] management this facility ran much better. My mother's quality of care dropped & this facility was not capable of caring for her. There is not enough employees for the amount of residences.

I am very disappointed with the care this community has provided my loved one, they are very under staffed and very disorganized. The staff are not attentive to my mothers needs and sometimes it takes her up to an hour to get a response once her call light has been pressed. The food is bland at best and have no organization in the dining room. I am very concerned about the well being of my loved one and hope there are major improvements made soon.

Not a place I would recommend. The list of amenities is false advertising at its best. The food is often times not edible and the visiting higher ups are actually disrespectful to residents that voice their concerns. There will be a mass exodus of this facility if things don't drastically change in the near future.