Compass Senior Living

It's lovely looking. The dining is nice and light. The day to day staff are friendly and caring and nice. They have a very rigid meal schedule. They are very light on the assisted part, it was almost independent living. That was kind of a disappointment. We had one incident with some confusion and they asked our loved one to move out. They were not very flexible and accommodating, they didn't even try to come up with a solution or see if it was an isolated incident.

The staff is extremely friendly and try to be helpful. Residents seem to be happy. I like that they have activities for them, but many don't take part. The facility is clean but at time smells bad. Communication between staff and all caregivers needs to be improved. More caregivers are needed for the number of residents they have. Overall it is a nice community but very expensive.

Nice

Our family had an in person tour and the staff were very kind but the facility itself just did not present very well, it needed a lot of renovations

I looked at this community for my loved one, but I did not care for it. It looked very nice on the outside, but it was very old and outdated on the inside. I just did not feel it was a place I wanted my loved one to be.

I am very dissatisfied with this community and the lack of help they have provided my mother on making the adjustment into her new living environment. The staff are not as friendly and welcoming as I was hoping for and the residents seem to be very quiet. The food could use some improvement as well, there is not a large variety of options and they do not offer a fresh salad bar like most other assisted livings.

They started out really good. Nice people, very nice facility. I made arrangements for my brother to move in, he never did. They would not give the money back,even though he never moved in. $[removed] plus lost.

Silvercreek Assisted Living's good points are that it's mostly clean and some of the staff work diligently. On the other hand, some staff won't come to the room, no matter how many times a patient will ring for them, the food is high in fat and sugar, not conducive to a diabetic patient. Some staff are too rough when changing or moving a patient. A person certainly does not get the care they should receive when paying over [amount removed] a month payments. SilverCreek still owes me over [amount removed].

My loved one was previously a resident at Cedar Ridge Senior Living and the experience was not great, we ended up moving my loved one to another facility. I will say, they welcome their new residents very well. They give them a welcome basket, give you contact phone numbers, etc. I thought that was a good thing, but I kept texting the nurse about things and I may or may not have gotten a response. The nursing department at this facility lacks in communication and organization. We had a big problem with my loved one not getting meds, the med techs did not follow through with processes. The food was okay, but slow to get to the residents that were served for meals. I honestly felt that they were either understaffed or just didn't have good help in all areas.

Our loved one was previously a resident at GreenTree at Mt. Vernon and our experience at this facility was not good. The cleanliness was okay. The overall friendliness was pretty good. However, the care services were not great. At least not from our experience with our loved one. Ultimately, we decided to move our loved one to a different Memory Care facility.

I have been extremely disappointed about few things with Cedar Ridge. First the lack of staff is ridiculous. When residents push their button no one comes repeatedly. I have addressed an issue with the nurses station twice in 2 months. I did get an apology. They have changed the code to get in and out of the building and not notified family. We don't get an email of the calendar of events each month to know what the residents are doing. They don't get church on Sunday. My mom's dementia is getting worse and just this past Friday someone called me to see if I would okay getting speech therapy for Mom if the doctor would write a letter and insurance would approve it. It may help her cognitive progress. I am thrilled that someone finally took notice of her.

We picked this community because, it seemed perfect. The location was equal distance from me and my brothers. They were willing to purée my dad's food. The staff was very friendly, and the place was very clean and it was one of the recommendations that you all gave us. Cedar Ridge senior living changed management about mid way into his residency, which, in my opinion, was one of the worst things they could do to such a great senior living. We saw a complete change from the beginning to the end from happy employees too stressed and overworked employees.

Mom was there from 2019 to 2020 the food was horrible. During my first visit to see her her room smells like excrement. On a positive note the staff seem sincere and nice

If you need a sitter, the caregivers are nice, & do a decent job. If, however, you need post-OP care, diabetes care, or edema management...STAY AWAY!! The menu is deplorable- full of carbs & sodium- and their "available alternatives" are not better. Seriously, an elementary school has better nutrition. Because of their "Care", my family member moved in as a level 3, and less than 3 months was a level 5+ with 2 ER visits & one urgent care visit under his belt, for things they could've either prevented or managed themselves. And of course our rent went up for their lack of care. The RN is very good at documenting issues after they happen & bossing caregivers around, not caring for or even touching residents. Trying to get the administration to see residents as real people with the need of loving help & common sense consideration will be met with rules, regulations, and excuses for why they won't do their job & it will all be candy coated in lots of PC language. PLEASE LOOK ELSEWHERE!!

Our loved ones chair was never cleaned, and it always had food on it. Some of the staff members were good, and some were not responsive to our loved ones needs. Our loved one was left sitting in her diaper numerous of times. The staff did not respond to their call buttons. From our experience and others around her, it would take the staff around 40 minutes to come to our loved one, if they even came at all. There was plenty of activities to participate in, but they only took her to bingo. There were many other activities she would of loved to participate in.

Moved my mo there thinking she was going to be safer there, in a lil over a month she fell 4X’s the 3rd time she broke her hip and the staff just put her back to bed they only called me 3X’s and didn’t give me the extent of her injuries, When I moved her out I was told how sorry they were and that they are making changes. I would take my worst enemy there, My mom was walking now she’s in a wheel chair for the rest of her days

I visited a loved one at Woodland Palms almost daily for the past three years or so, until her death. Within that time, I have seen many workers come and go; some good and some bad. It seems like most of the bad ones stay and the good ones leave or are let go. The food was not all that good and the portion sizes were very small. There were many unprofessional care givers that were too busy being on their phones or listening to music with their headphones on. I have witnessed upper management speaking to other staff disrespectfully and unprofessionally. I have even encountered staff talking badly about residents and some of the stuff said came from upper management. The daily activities were pretty good. They offered a wide variety of activities, ranging from exercise groups, board games, social parties, church services, pet therapies and entertainment. The entertainment provided was excellent and well done. I cannot remember the Activity director's name, but he was always pleasant and did a great job engaging residents to have fun that wanted to participate. He even gave me updates on how my mother was doing. I believe his name was [name removed] or [name removed]. My memory isn't so good. After he left, Activities declined and went down hill. [Name removed] and [name removed] were very nice and always very pleasant. They greeted me with smiles and always asked if there was anything they could do for me. Most other care givers were not as nice. The monthly themed parties were pretty amazing and the food provided was good. The place is very dirty and dingy and suffers from lack of good upper management.

My mother was living at Timberwood for about 2 months and my family and I visited especially often during the first month. Staff was always friendly. After leaving however the staff would call seeming to have a lack of confidence in how to care for my mom. My mom is very busy walking and moving around and does not sleep for long periods of time. My mother moved in as a level 1 in approximately the first of September and then was all of a sudden moved to a level 5 mid-October. There was little to no explanation for this move and they increased her monthly obligation by over $1400.00 a month. My brother informed me that he felt it was because our mother was not drugged and they felt she was too difficult to deal with. They had been giving her a very low dose of medication that would cause my mother to be very sleepy and easy to work with. It was a type of anxiety medication. My parents never took medication and because of this she could not get herself out of bed and to the bathroom before soiling herself. My brother took her to the doctor and they changed her medication to help slow the dementia instead of treating just the symptoms. As soon as she was off that medication she was back to her usual self. While I was caring for her in her home I gave her 1mg of melatonin and she slept 9 hours straight. I told the staff members to just give her that and she will be fine. However, according to them they cannot give any medications to her unless properly prescribed by a doctor, which made no sense to me. My mother is not in a state where she would need extreme care to be in level 5 (Hospice). There was another incident were my mother had trouble breathing and they were unable to reach my brother and called me to ask if they should call EMT's. I told them that if my mother says she is having a difficult time breathing to always call the EMT's. Additionally, from the beginning I left a list of her children to call if they needed to, but it seemed like they always started from the bottom of the list instead of my oldest brother who had Power of Attorney. I was very concerned with their lack of ability to handle simple situations. It's just really unfortunate, they seemed really nice but their night crew seemed unable to handle my mom without calling me. There were incidences where tenants would [Removed] from my mother's room and vice versa. I would have to remind her if I noticed something that it didn't belong to her. My sister and I stayed for a meal with our mom and was told that it would be roast beef. It was hamburger gravy over mashed potatoes with mushy vegetables, canned mandarin oranges and pudding for desert. We had been told there was a chef preparing meals and when my sister complained about the meal she was told that they were hiring a new chef and the other was not enthused about preparing meals during her last few days there. Regardless of our questions about what we were originally told of the accommodations we were told that someone was in the middle of fixing the situation, hiring another person, etc. I can say the place was clean, old but very clean. I did like the fact that tenants were able to do their own laundry because that was one thing my mom enjoyed doing. They had a board that showed a variety of activities they did. Our initial contact at Timberwood was amazing and I fell in love with her immediately and she told us her own grandmother was at Timberwood. She would make candles with the residents and take them on outings, like to the refurbished "Ferris wheel" in Salem, I believe that's where it was. All in all I would not recommend this community and believe it's unfortunate that I do not have a favorable opinion about them.

I was disappointed in this facility which looks great from the outside. When you walk in, you enter the dining room, and the floor was not clean. The hallway carpets really need replacing and the overall feel was uncomfortable. The staff was friendly and informative, but pretty much talked to only us and not my mother in law. I got the impression the #1 here was not the residents, but the business. While I understand this IS a business, we are leaving our loved one in your hands, you need to take care of their needs and not just your profits.

The staff where very friendly to my loved one and I during our tour. They made sure to be on time to our appointment and give us lots of great information about there facility. I just felt like it was more of a nursing home environment and was not the right fit for my mother.