Compass Senior Living

Bad day to visit. Major construction due to burst sprinkler line. Facility in desperate need of upgrade anyway. Generally well worn conditions. Observed frightful conversation when waiting on appointment. A caregiver arrived unannounced in lobby to discuss a residents worsening skin condition with a administrator/nurse only to be told by same that she didn't have time this second. The caregiver and residents care was clearly simply dismissed at the time. I continued tour anyway and has not impressed and swayed from my initial poor impressions.

This facility is top-heavy with administrator-types who sit in visible offices in the main area. They appear impressive. They are friendly and good with the sales job. BUT - this facility is severely understaffed. This facility is particularly NOT recommended for anyone with any degree of dementia, as it is too large and isolating and there are simply not enough staff. My mother had a medication error here that the "nurse" never caught, leading to numerous ER visits. They also do not monitor for changes in health conditions - my mother developed terrible UTIs and the facility never noticed nor addressed them, even when asked to collect a urine sample to test for a UTI. They have a facility "doctor" who is never available to speak with family members and I suspect is only there to protect them from liability. I was never able to get any administrator to explain how my mother's care was being carried out. They have no way to connect the "points" you pay for with daily care. They also are lax with safety issues - I watched a man with dementia walk out the front door and down the sidewalk - there were no staff anywhere near the door to monitor this. The doors were routinely left open late at night with no one staffing the front area and staff usually busy in resident's rooms - anyone could have wandered in off the street. They do have the most spacious rooms I saw in any facility - it's just too bad they can't provide good care for the money that is paid.

Wildwood appearance is ok. Some things need repaired. Food is terrible. Accountability for errors (and there are a lot) is zero. Wildwood Canyon Villas pushes for residents families to pay for private nurses on top of the monthly rent. Administration makes you feel like they cant be trusted when problems arise. They blame patients for problems and then push hospice services.

This was like the other assisted living communities. We were able to go into on of the cottages. I had a very large kitchen with a living room that was quite small. In bad weather we would have to go out and walk in the open air to get to the dining room.

The staff that offered the tour was friendly but he rushed through everything. We had an appointment and he did not take the time to explain everything that the community had to offer. He did not make me feel welcome and they were not accommodating. I did not like the layout of the community. The lay out would make it very difficult for my loved one to find their way around.

Don't believe everything Brookdales fancy brochure claims it to be. Where do I begin; I have a parent at the Ashland Oregon facility and we thought, based on all of their claims, that this would be a perfect place. It didn't take long to find out the truth which quite simply is this; The food is horrible and the portions are so small that many of the residents are still hungry after they've eaten. The food isn't fresh it's delivered prepared and frozen and the "chef" simply heats it up. The only fresh fruit served are oranges and apples and there is no concern whatsoever about health issues relating to food. Activities are rare, since my parent moved in there hasn't even been an activities director. I have no idea what they're talking about when they list one of the amenities as "transportation" I guess they think that going to the Walmart once a week is transportation because that is all that's offered. My parents apartment gets vacuumed twice a month but because there is only one housekeeper for the entire facility, it's not unusual for that to get overlooked. When lightbulbs in and outside of the building go out it takes weeks and sometimes months before they're replaced making it difficult to see at night, it's literally a law suit waiting to happen. There's no such thing as pet care, bbq's, happy hours. And all of this for $2700 a month. It is nothing but false advertising and my sibilings and I are having the contract looked at and will be taken action very soon.

Our FIL was there for awhile in the Memory Care wing. We experienced more problems than we should have. We felt he wasn't getting proper nutrition and liquids consistently. Staff was hard to find at times. Falls occur alot. The overall appearance is ok. The location is fine. But It's too pricey. Rates increase upon assessments. Lack of communication between staff and LVN's.

The promises the administrator and nurses make to you to sell you on their facility ultimately aren't kept. Caregivers are nice, but skills of care and quality of care are lacking. Many mistakes are made. Activities are ok. Food is poorly prepared. Cleanliness levels vacillate. They are made to clean the place quickly when informed certain guests are coming. Trustworthiness seems to be lacking with administration.

Our experience with Emeritus at Tulsa has not been a good one so far. The facility itself is nice looking, and well kept, and I believe the assisted living potion is probably a fine place. However, my loved one is in the memory care section and I just don't feel that they watch them closely enough, our loved one has had more than one bad fall since moving in.

It didn’t smell very good, but when we were there they had an activity bus. They said most people don’t think you can take Alzheimer Disease patients out on activities, but they do it. I liked that. I rated them low because they weren’t well lit and they didn’t smell good.

I can't recommend placing an elderly family member in Wildwood Canyon Villa in Yucaipa. Some of the care staff is friendly enough, but the overall care is substandard. Big promises, little action. The best thing is the rooms are private. But after dealing with the establishment, the nice rooms are not worth the lack of truly caring. It's just a matter of time before they try to take advantage of your situation to their benefit. It's not worth it.

The staff actually performing care for the residents at Callahan Court is caring, hardworking and responsive. However, I have not found the Supervisory staff at either the local or regional levels to be cooperative, helpful, responsive or reasonable. It definitely has the "Big Corporation" feel. The facility does no charting of care for the residents. So at any point in time, they are not aware of what was completed on the previous shift, the night before, etc. Supervisors also do not know, but just think it must be being completed because it has been written in a notebook in their staff area. Not well managed. Cae staff is not well supported by management.

My mother and step father are residents here and are currently considering relocating. They are extremely dissatisfied with the frequent squabbles between the higher-up employees and Terry's (the manager) inability to control this, and they are unhappy that some employees are consistently late for work. They find both of these things very disrespectful especially since they pay a substantial sum to reside there. They find the food to be of mediocre quality and claim the caretakers and generally pleasant but find the squabbles and the employees' lack of work ethic to overshadow the good qualities.

My mom is a current resident and the only reason I have not moved her elsewhere is because she has made friends. The residents look out for one another as much as they can. The staff are very frustrating. Not friendly, not helpful, and they do not care about the work they do. It takes weeks of pestering for anything to get done. I feel bad for residents who do not have actively-involved family members. If you ask someone for help, they will pass you on to someone else. The head nurse either lies about what her staff do, or she is unaware that her staff do NOT do what she thinks they do. The food is NOT nutritious and they are very bad about accomodations. Plus, items from their "always available" menu are frequently unavailable. I do not believe that anyone who runs this place cares about the wellbeing of the residents.

Don't put loved ones at the Landing. Much of the staff is good, but they are stretched thin. They are on their third administrator in a year. The place is a mess. I moved my parents out of the Landing, it was a very bad experience.

My father was a resident at Cedar Ridge Senior Living (respite) for less than 8 weeks, until he passed away from a fall while in their care. Despite the fact that they were given a 30-day written notice that we were not keeping his room (per our contract) and despite the fact that we moved all of his things out of this room WEEKS prior to that 30 days, Cedar Ridge continues to bill me as if he is still a resident. I have called and emailed them multiple times and rarely get any response other than "we'll look into it and call you back" which they never do. I have even called the Executive Director, [name removed], several times and have not heard back from her. This is completely unacceptable. I DO NOT recommend this place! My father didn't like it and now I'm dealing with their incompetent staff. Very unhappy and I wish I had chosen a different place for my Dad.

I would rate them a big fat zero on every category! My Uncle received horrible care at this place. The staff was rude and unattentive and allowed horrible things to go on at that place. Shortly after we moved him in, they closed for months for COVID and when I finally got to see him, I was shocked at his condition. He was so thin, unkept and in horrible physical condition. I immediately got him out of this place and moved him to [community name removed].

My mom is a resident there. She really enjoys the companionship of the other residents there. Her room is ok. The food is the cheapest they can find. They raise the rent at least once a year. She's paying almost $[removed] a month. Today she tested positive for covid. So she has been isolated in her room, and staff told her she will be in there for two weeks alone. They are supposed to take meals to residents' rooms if the resident is sick. My mom called and ordered dinner to her room. She called at the proper time. She called three times. It's after 8pm now, and no dinner. I don't live in Ashland. Are they going to let her starve to death in that room? She is over 100 years old. She is afraid to complain lest they evict her. I called their front desk and they said the kitchen staff is gone. She might call Admin to ask what to do. So do we recommend Maple Ridge?

I would give all of these rating questions negative scores, but that is not available. They are a business to make money every thing else is secondary . My mom was there 3 days and got covid and didn't go back...they charged me a total of [removed] dollars.

The staff is extremely unprofessional and very uncaring and very unsympathetic towards the patients or people that are living there at the residence. As far as any improvements, you know getting professional staff would probably help. As far as recommending, the only recommendation I would make is that people avoid the place like the plague.