Commonwealth Senior Living

After going on a tour at Commonwealth of senior living at Gloucester House and seen first-hand how the residents are treated and how badly management treats the staff it really made me sad the assistant Rcd is very disrespectful, the RCD talks down or their staff, treats them really bad after speaking with a couple staff members residents are not properly cleaned which is leading to alot of infections, I would not recommend anyone to send their family member there [date removed]

Those who can live independently in assisted living at this facility are fortunate. Those who live on the dementia unit (and those from the other 2nd floor who should be on the dementia unit or aren't able to live independently) need action to insure the care and safety they deserve. The investors of this community need to step-up and support management with trained personnel to give these residents the care they desperately need and deserve. Dementia-residents sitting in the dark, watching action movies from 7-10pm without an aide present, is not an appropriate-nighttime activity for alzheimer residents. Workers hanging out in groups of 3-4, during this time , instead of interacting with those who need attention, is not resident-centered care. Aides who do not speak appropriately with dementia residents are not educated in alzheimer-care. Poor smelling hallways and unmade beds is not basic-care. Things are the worst after 4pm & on weekends. Noticing more and more vacant rooms on the third floor. Action needed now!

Some days there are good things at this home but basic care is not consistent. I left the 3rd floor today and an elderly visitor complained to me in elevator. She found a friend from church she was visiting, in unacceptable condition, as well as her bathroom, due to incontinence. This was a repeated situation for her friend, that I have also experienced with our loved one. This lady was so distraught, because she has found her this way before and talked to aides about it. These are residents who need specialized care and are not being attended to by sufficient, trained staff on an Alzheimer's unit. When you visit, to check on friends and loved ones, be sure to check their rooms. If they are often in their room alone, bed unmade & without fresh hydration chances are they haven't been cared for very well that day. Representative, director -of -operations, owner and management, we care enough about the dignity of the elderly, to give this review. This home was chosen at high cost to give exceptional care, not substandard care. These residents deserve better.

Really wish it wasn't so, but this care home continues to decline. There is no supervision of employees that are caring for the elderly. The minimum is done for the residents. That is why you see residents with doors shut and care aides sleeping, watching tv, using cell phones, etc. Before putting your loved one in this facility visit often, unannounced and especially on weekends. When you give a review like this, the representative for First & Main asks you to contact the executive director. The executive director says his hands are tied for staffing improvement. This is the 5th ED in 2 & 1/2 years and it is the same story. You really can't blame young, unqualified, undisciplined, underpaid and unsupervised aides. There is only one hope-new ownership that will give the executive director the tools needed to make this assisted living and memory care home the vibrant community it should be!

Bad place. People don't care about seniors or how place ran. They just care about the money.

Staff is untrained and uneducated. It feels like they grab anyone off the street. Staff call in sick all the time and are not covered so residents go unattended. If there is an issue it is ALWAYS the residents fault and the family must solve the issue as they have NO experience or interest in assisting the elderly. They behave as if they are doing you a favor letting your loved one stay there. You will pay for all the promised services and receive only the fraction they are willing to squeeze out. Oh and I know the response will be call [name removed]-who will say he is looking into it and will never follow up or solve the problem. The care team leadership acts superior and can't be bothered with even the smallest issue because once again if there is an issue it is the families problem not theirs. This place is a disgrace and we are so happy to have saved our loved one from their disaster.

Be very careful ! You have to stay on top of the staff and make sure they are taking care of your loved ones. The staff gives the appearance they are attentive when you are there. You need to check on your loved one EVERYDAY to make sure they are properly cared for. There was food behind my loved ones bed, they give them medication to make them sleep ALL day. This will cause pressure sores. Do not take your loved ones to the facility

The Assistive Living for our daughter has gone from very nice, four years ago to horrible. The aids use vulgar language. Have earbuds in their ears while "attending" to our daughter. They can't hear her and have a don't care attitude. When she complains to the management it comes back to her and the aids threaten that they won't help her or work with her etc. There are employees who refuse to care for her. I call it bullying. It's difficult for me to see our loved one go through this. The stress she is going through is affecting her health. On one visit, my husband and I noticed fecal matter in her sink and a pan with dirty wash water and cloth on her computer desk. Filthy.

As family members of a loved one at this home-for-the-aged, we give our lowest rating possible. The owner, regional director and even the state, have refused to take action to protect our loved ones. Sufficient personal & medical care is unacceptable. Trained & professional staffing is barely existent. Social activity is poor. Many residents have left or are planning to leave this private-pay-home in the last couple of months. All we can do now is let others know it looks good when you tour, but isn't basic care more important?

This facility is quite new & very modern with opportunity for a wonderful place for the elderly. But the sad part is basic care and social activity is compromised. Staff do not show up for work and constantly being replaced. They are not qualified or given proper training. Social life is very sparse and many residents stay in there rooms even when activities are scheduled. Residents & families keep bringing up these issues but management has no interest in resolving issues. Sad to say broken promises continue after 2 years.

Looks Good, but appearances can also be a "red flag" . The staff do not know what they are doing, what meds they are giving or what the potential side effects of their actions are. Was told by a previous employee to "get {our family member} out of there as fast as we can".

My mother was a resident in the Independent Living Section. This section includes a daily check by the staff if the resident doesn't check in first. My mother was [Removed] in her bed with a broken collarbone and no one checked on her. I found her four days later and rushed her to the hospital. The staff never noticed she hadn't check in. We trusted Commonwealth Senior Living to check in her every day as promised so she could maintain her independent life. They failed to do what they promised.

I regret to admit that I have had a loved one in this facility for over nine years. The cost and location drove this decision. But....I can no longer ignore the deterioration of the quality of services. The place has become increasingly shabbie and unwelcoming. It is dirty and cluttered. Care Giver Staff is constantly changing and rude to my face..that is when they are not running the other way when I enter the building. It is impossible to get accurate information from them regarding status of my loved one. I can't get to know them because they usually do not have on name tags. Clothes continue to go missing, as laundry must be too difficult for them to process. These are the people responsible for proper care and dispensing of drugs. They are lazy and disinterested. Except for a very few which is the reason I have tolerated this situation for this long. I am tired of revisiting the same complaints. As disruptive as it might be to change residences; I think the time has come. Please do not place your family member in this awful home.

Think before you put your love one in this place. The Cna's are great and very friendly. But the Executive Director., And Sweet Memory Director. Are so rude if you need to talk with them they just blow you off. They spend all day in the Executive Director's office with the door closed and when it's open they talk to the staff really badly. They are very unprofessional in my opinion, My mother has been living there a very long time and I have never seen the building so bad. When you talk to head of t maintenance he looks at you like your stupid and does nothing about the problem.When you call cooperate They say sorry and they will look into it.

The Ballentine was a great place.one time before they hired this new Executive Director she is very rude to residents and staff she fired all the old staff that was outstanding to this community. She never have time for residents or family members, when you try to talk with her she always keep the office full with department heads seating in her office you cant never talk to her alone..the new .Sweet Memory director she always in the executive office she never do anything with them...I am sad The Ballentine is no longer a place you can call home.for your parent..they run out of food they had a very good and wonderful actvity person who care and respected the residents and family members now she is no longer there the place is going down hill. I moved my mother out of there...and I would never recomment any one to live of work there.

I think my family toured Whispering Woods Memory Care several times over 2 years. We loved the lay out and it seemed that the residents were always in activities that we could see our mom liking. We admitted her in early January and she remained a patient until early March when we finally found another memory care facility. We found that we continued to like the things that sold us on the tour like the layout and the activities. It was the lack of care that the residents received was not only disappointing but down right neglectful. Not all but most of the care givers are lazy and feel threatened by frequent visitors. On several occasions the care givers were rude! The care givers spend a lot of time on their phones or talking with each other. The communication shift to shift is non existent. My mother had a man that was a care giver one day and then maintenance staff the next. After my mother was in her new facility I sent a letter to the management as to why we left. The management never followed up on the letter.

Mother in law spent 2 months in this facility. We were not pleased what so ever with the staff. If you had any problem you repeatable had to complain to get a response for any kind of help. It was a beautiful building but totally understaffed and know one seemed to care.

Absolutely horrible....[removed]....staff is sloppy and lazy....no activities it seems or very little i couldnt wait to get my mom into another place...poor communication and bad management. Pretty sad when the med tech who dispenses meds couldnt tell me what my moms meds were or what they were prescribed for. When i asked her if she realized her diagnosis or knew she answered me with "i dont know whats wrong with your mom...nobody told me anything". Actually I feared for moms safety.

I was there in Bldg. 3 for about 3 months. Not much inter-activity with anyone help wise or residents. Had large room and large bathroom, overlooking pond that was about the only thing nice about it. But the bad things are the carpet was filthy, never cleaned thoroughly less than 5 minutes twice a week, bathroom was attempted 5 days a week to clean. Very poor at dispensing medications and ordering, never knew from one day to the next what I would be getting and when. Food was poor cold and not much variety. Dining Room was very dirty, did finally get a new refrigerator but cupboards filthy, short on dishes, glasses and silverware, dishwasher broke, kitchen sink don't hold water, oven filthy, faucets reverses, trash overflowing most of the time, floor very stick most of the time, chairs broken legs falling off, arms missing with screws sticking out. Dining staff not much help very lazy, didn't do much and didn't help residents and ate food. Didn't have enough food for residents sometimes. Dining room by TV is quite a hang out for staff to goof off lots, use to be the main lobby. Didn't follow-up on complaints when I mentioned them to try to improve the place that I gave a list. Never had supplies in dining room. Overall the place was very dirty, dilapidated , under paid staff that complained always, big turn over of help, building was not secure anybody could walk in anytime. Slow response on pull cords. Outside appearance could use help especially the filthy looking ponds, which could be beautiful if kept up and the flowers and bushes. I would never return here if I had a choice.

Residents need companions or aides for 7pm to 7am due to staffing issues with the level of care for certain residents. The residents calls for help or bells will not be responded to quickly if any during these hours due to aides assisting in giving showers and putting to bed making the the aides unavailable for any other resident in the community as there are no nurses or lpns present on site during these hours. There is no management during these hours only two aides or three and one must pass meds to the entire community. This was the case a month ago need to verify yourself that it is not the case if you are considering