Commonwealth Senior Living

If your loved one falls or has reoccurring UTI's do not send them here. The staff in blue are very caring but are understaffed and there is a high turnover. Some of the directors don't follow through and seem to just be there for a paycheck, not for the care of your loved one.

My dad did not participate in the activities, but the activities person did include him. Overall, I was highly disappointed in the responsiveness of the business and health staff to questions and concerns about my father's treatment. Even at the end after my father passed, there was a bill for [fee removed] we could not get satisfaction through a conversation. My father was transferred to a skilled nursing facility in which he was provided with better care. Commonwealth was a private institution... But the medicare facility took much more interest in the families.

Remember this was 1.5 years ago. Their own staff was unhappy with how the supervisors ran the operation. The pharmacy management was particularly bad.

Positives: Beautiful view of the lake, bright open dining room, near the turnpike, nice spots to sit outside, overall look is clean and pleasing, some caring staff members, food is pretty decent. Negatives: High turnover rate (including admin), staff do not receive sufficient training (as said by the director herself), lack of responsibility. Staff breaks expensive medical equipment and is not held accountable. My father has had meals skipped because they forgot him. He's also not received medication. Emergency button had been taken away because he needed to be changed and had been sitting for over two hours. Promises are made by admin with no follow through. Liquor has been stolen from room. Legal, medical decisions have been made without going through the proper channels and without family consent.

My mother went to this facility when she became significantly debilitated after a hospitalization. She and I are both arms. She required assistance with all ADLs, which we were assured would be provided by the staff and had planned to phase her home caregivers out after a couple of weeks. We ended up keeping them on and extending their hours to ten per day. The aides complained often about the poor care. Against her wishes, my mother was put in bed shortly after 8:00 pm most nights. When staff arrived at 8:00 am she was still in bed most mornings. PRN medications for pain were often not provided when she requested them. There were other problems with medications as well. We did have fantastic results with the PT and OT staff, who helped her regain quite a bit of her mobility. She will be moving to a very nice but less expensive Independent living community with a live-in aide, where we will not have to pay for the assisted living fee and where we can handle her medications.

We had a staff member steal money from my Dad's wallet and replace it with a new empty wallet while he was asleep Staff did nothing Police were contacted. We moved

Prices went up, meals are awful and safety of residents is so low on their radar. We actually just took my Aunt out of Commonwealth and she is thriving already. You shouldn't have to pay extra to have care takers come in to care for loved ones. I would NEVER recommend this facility. We came so close to contacting an Ombudsman to look into the care but family members were afraid of retaliation.

My loved one was a resident at Commonwealth Senior Living at Hampton. I would not recommend this facility to others, our experience was not great. The staff is friendly, but they don't seem to follow through with what they say they will do.

I sought this facility out as a secure living environment for my mother. My mother is and was a difficult patient. She is struggling with early onset dementia and psychiatric care. After a psychiatric stay at a mental health hospital, she was not welcome back. Exceptional cleanliness and a beautiful facility. The special dietary needs (gluten and nut free) of my mother were able to be be met! However, they were unable to accommodate "a difficult patient" whose medical needs were not only early onset dementia care-- she also has psychiatric issues. Upon discharge from a psychiatric hospital mom was not welcome back there. "We are unable to accommodate her level of care." I needed a safe, secure facility for mom to live in while we navigated her medical and psychiatric needs. Commonwealth did their best, yet were unable to help us.

Very nice, smaller community than others in the area, nice large rooms. All the administrators were very friendly and helpful. The meals were well prepared and tasty!! The only draw back was the healthcare, my father was assessed as a level 5 (highest) which we were promised he'd get extra care which cost more. However, it was no different from level 1 and the nursing staff was terrible!! Inattentive, didn't take extra time for his needs, treated him more like a hassle than a person. Needless to say, my father went into the hospital twice in two weeks and decided he'd rather come home to die than go back.

Overall the experience was not pleasurable for our family. My mother-in-law never liked the place and did not feel safe there, however, there were two family members that did not help the situation and fed her fears and dislikes. I felt American House had potential and we could have possibly worked out the issues but it never happened. I did have concerns about the care and I felt a lot of the issues came from the top down which in any business unless that changes the business will always have issues. Communication was horrible.

We picked this community, because they allowed dogs and were in our price range. But also the renovations looked nice and promising I haven't been impressed. They don't have good communication or follow through. Trasportation was offered but not provided as promised.

I've actually waited a couple of years to write this so that my emotions about the passing of my family member (which was natural) would not interfere with my assessment of The Ballentine. So at this point, I can clearly share how much I regret choosing this place. It began with the small discrepancy between what I was told in our initial visit and how my family member's first day unfolded, followed immediately by a lot of clothing and personal possessions disappearing within 24 hours, and also a second time. There were a lot of other things also, and whenever I tried to address them, the double-talk was so evident. I felt I needed to be present to make sure had what she needed, fortunately, I could be there regularly. I am appreciative however of some of the staff who were really good.

I was not impressed by my tour at Caton Merchant House. The facility looked old and run down and all of the residents here needed a lot more care than my loved one did.

American House Wyoming left us with a not so great impression Our tour guide didn’t even know he was supposed to meeting with us that day. The tour felt haphazard, and I didn't really get a good vibe.

They don't have enough staff right now to take care of the residents. They have one nurse and everyone else is an assistant so they cant make any decisions. The person that runs the location is never there for you to ask the questions that you have and then also with one nurse there is no nurse to answer questions. I would not recommend. Until they fix this problem things will not be good.

For the most part it’s good . They have an extremely high turn over of staff members . The staff is friendly . You do hAve to remind CNA’s of certain duties at times and make them aware that you are keeping an eye out . The grounds are beautiful with the lake view and all the ducks and swans . You won’t find a nicer setting . I wish they paid the staff more money to keep the same people working there . It would be much easier for the residents . All in all it’s a nice place . I know no place is perfect

Memory Care activities sound good. Pricing was good but add ons were confusing. Not as clean as I prefer.

We just received a call that mom was found on the floor in her apartment bleeding from her head. My family and I have tried calling back the facility several times, letting the phone ring for 5 minutes straight and NO ONE answered. This is a repeat occurrence but now we're really unhappy. I think there is one person at night currently for an entire assisted living AND memory care facility due to turnover of staff A nurse is on call at night but not on site. Starting to realize this is a mistake. The grounds are beautiful but the caregiver to resident ratio is not enough.

This facility seemed outdated compared to others we’d seen. We would not ne including it in our list of possible choices.