Commonwealth Senior Living

The administration was helpful with an excellent professional presence and more knowledge about the Veteran's opportunities than few others. The facility is too small and not a good match for my relative, but would be a good place for someone else to consider.

I toured this for my father, I was looking at locked units. The only reason I didn't go with this was that they had a small lockdown facility, wasn't very large and that was a factor. I thought it would be good for him to have more social interaction.

I think it's overall probably average to good my mom liked it right away, it has a lot of windows. Shannon asked her questions to see how much help she needed and she did it in such a nice way, it could have been uncomfortable but it wasnt. We really did know how much care she needed until she sat down with us. They get a lot of different aids there, some are better than other, some are lazier than others, it just depends. It depends a lot on the different aids you have, but they do listen when you have a problem or somethings not right. I have noticed that they do struggle with the smells in the hallways sometimes. There are a couple of people there that are really above and beyong but sometimes there isn't a whole lot of friendliness especially at dinner time. But I don't think that the people there are unhappy with being there, they like the activities that are offered during the daytime so maybe what I see versus what they see is different.

We are not satisfied with The Southerlands community because they told us we would have no problem qualifying my loved one for VA benefits to pay for it but might take a little while to get the money. We paid $3,000 for the month but did not stay the month because he ended up not qualifying for the VA benefits, they did not want to give any type of refund or anything. They would have known he didn’t qualify for the VA benefits if they just would have asked the right question which they did not do and instead just assumed it would be fine. We would not be recommending The Southerlands to anyone.

Buildings are not impressive. Is very reminiscent of older, narrow-hallways, hospital or nursing home. Independent living apartments are nice, lots of room, can fully cook in one. Has dining area, living area, little "den" area off to the side of the living area and 1 bedroom, 1 bath, at least what we saw. Many have windows and patio overlooking ponds with fountains. Assisted living suites are very nice, two rooms and two bathrooms. Can be set up nicely. Apartment size fridge & microwave. Gave assessment for care points. This is helpful. $8 a point here. They are unlicensed independent (of course) and are licensed adult foster care home for assisted living. Long convesation with executive director, which was impressive, before we even started tour. Other places we've met the exec dir but had no conversation.

Different concept. Underground connection of buildings. Smaller groups - looks more private but could be somewhat islolating for some as well.

Nice property - similar in size to current location but newer and nicer interior. All the rooms are the same size (studio) - Met with director who was very helpful.

starts at $3410.

Small, pricey and conjested with not enough amenities.....good people and experienced but the setting was questionable....

Nice place but a lot of extra little charges that raise the cost.

Toured the facility, it was clean and the Director in training very informative. Didn't see alot of visual stimulation that I feel is very important for my Mom.

This to was an okay place. I think Gerry could do well here.

While the daytime/weekday staff seemed very nice and competent, we had repeated trouble with the night/weekend staff forgetting medications or not handling them properly. My father-in-law was not only having trouble with regulating his blood pressure but was also suffering from CDIF, which required that his medication be refrigerated. It was not. Sadly, we had to move him.

My parents have lived here for 6 months they promise and tell you what you need to hear and once you get moved in you get to see all the flaws they can't keep good employees because they over work them there isn't a nurse their everyday and the weekends they don't have enough employees to take care of the residents . I know all this because i am involved with my parents care i am there every day. I have brought all these complaints or concerns to the director and she just [language removed] and agrees but does nothing. I am looking for a better place for my parents i did a better job my self when they lived in their own home. I feel sorry for the residents that have no one to speak up for them.

The staff, except for a few, at CSL seem to genuinely care about the residents and their benefit. However, the staff needs to leave their cellphones at home or in the main office and pay more attention to the residents. There is too much noise and chatter coming from the nursing staff and medical management could be improved. Several times the staff failed to give my wife her prescribed antibiotics and heart medication. The food and presentation is quite good given the amount of different diets and preferences, They have gone through 3-4 activities persons in the last 7 months which takes away from the socialization and participation of the residents,

Some signs of improvement of this home for the aged in the past few weeks. More staff visible, working and checking on residents. Beds are being made and hydration stations are cold & filled. Bringing residents out of their rooms to socialize or just be together in the beautiful, numerous sitting areas is still lacking. Doing a review on this site enables real change to occur and we thank this site & others for their service. This is such an important issue because many are afraid or unable to speak themselves. Keep checking this facility especially on weekends and speak truth to the issues so we can hold the owner of this community accountable.

It is too early to write a review. I will give a comprehensive review after 6 months. One positive is that my mother seems content with her status.

***There are not enough staff from 7pm to 7am. **Bells and calls for help at night are unanswered. Have complained. Staff is friendly and caring to the residents.

I'd like to give a good rating as I do have hope for this place but because of the transition they are going through everything is quite a mess. People are not getting what they are promised. The management is not at it's best, that's for sure. I think there is a great potential but having seen first hand the moving in process for a loved one was seriously overlooked. Once they got the lease signed, it was brush off city with no follow up.

As a resident of independent living the facilities were satisfactory and adequately maintained. If staff assistance was needed after the initial sales period, good luck. No returned calls, no guidelines or communication when moving out. They apparently find it acceptable to hold onto lease deposit and other monies owed for several months following move out with no communication as to why. If doing this to their independent renters, I shudder to think what predatory practices are in place with dependent renters.